Premier Kia Of Branford - Service Center

Horrible, Disgusting Terrible Service Don't ever get your car serviced there or buy a car from them. They will not take ownership for their mistakes. They will treat you like complete cra Don't ever get your car serviced there or buy a car from them. They will not take ownership for their mistakes. They will treat you like complete crap and not even care. The service department manager is awful and so rude. They did a simple routine oil change on my car and while driving down the highway my car lost all its oil because their "extensively trained mechanic" didn't remove the old gasket from the old oil filter. I had to have my car towed and got a bill from a mechanic I trust for $70. When I called KIA they accused me of lying and I brought them the bill and the report from the other shop. They refused to reimburse me the $70 and completely disrespected me. They should be disgusted with how they treated me. I will never ever buy another KIA because of how they treated me. Completely disgusted. More

Awesome customer service!!!!!!!!!!!!!!!!!!!!!! During last nights freakish weather snow, sleet and rain I pulled into my driveway after work and herd a HISSING noise coming from my tire. I quickly During last nights freakish weather snow, sleet and rain I pulled into my driveway after work and herd a HISSING noise coming from my tire. I quickly called KIA and spoke to Lindsey Stamp who said "oh no its hissing". It was 4:30 and they close at 5. Lindsey said come right now and we can get that patched for you cause it will be flat by morning. I got there 10 minutes later, Lindsey, Christina Hendricks (she didn't have a card so I do not know her last name) and Greg McLaughlin greeted me so nicely and said we will get that taken care of for you. So Dave the mechanic looked at the nail in my tire and said we can't patch that you need a new one. Greg and Lindsey said no problem we prepared for this news and quickly sprang into action and retrieved a new tire for Dave to put on. Shout out also to Dave who also did an unexpected oil change while I was there.Not only did they all stay late, they pro-rated the bill because it fell under warranty and all of them could not have been any nicer and so accommodating to my emergency. It saved me a whole lot of headache in the morning. Thank you Thank you Thank you!!!!!!!!!!!!!!! More

Hungary for $$$ I bought two vehicles from this dealership within the same year. A 2011 Kia Soul and a 2013 Kia Sportage. The outside shell of the key transmitter o I bought two vehicles from this dealership within the same year. A 2011 Kia Soul and a 2013 Kia Sportage. The outside shell of the key transmitter of the 2011 Kia Soul was badly worn but still working properly. I wanted to have it replaced. I called the service department and was given an outrageous price. I bought a FACTORY ORIGINAL key transmitter from Amazon. I called premier Kia service department in regard to have this new transmitter re-programed and key swapped. I was informed that I must purchase this transmitter from them at this outrageous price. I then e-mailed Mr. Alvine. He stated to me: "Due ti insurance regulations (since it has to do with a key) Keys are a sensitive thing, we need to follow key protocol, etc... I was willing to pay any labor costs for this service. He said no... Just today I had this new original kia soul transmitter re-programed and key swapped at a respectable Kia dealership (Gates Auto Group). They has absolutely no problem performing this procedure and I never bought a vehicle from them. They charged me $54.50 labor. Shame on you Premier Kia after buying two vehicles fro you... I plan on buying a 2017 Kia Soul AWD and Gates Auto Group is the place to shop More

Best Service EVER one of the best service experiences I've ever encountered. would recommend this center to all the folks that I know, even to the ones that I don't kno one of the best service experiences I've ever encountered. would recommend this center to all the folks that I know, even to the ones that I don't know. More

My new Kia Soul Best car buying experience EVER...no hassle,no broken promises,Christina was excellent,and I would totally refer business to her...thank you for every Best car buying experience EVER...no hassle,no broken promises,Christina was excellent,and I would totally refer business to her...thank you for everything... More

Always the best to deal with. Premier Kia of Branford is always the best to deal with. Fast, friendly, reliable service. I'm already on my 3rd car from them and will never buy fr Premier Kia of Branford is always the best to deal with. Fast, friendly, reliable service. I'm already on my 3rd car from them and will never buy from anybody else. The only time I ever need service is routine and oil changes which is always fast and friendly; They are efficient and great with confirming appointments. Scheduling is always fast and easy. More

Best service department ever Bought a Legacy Outback and fell in love with the car. The service department is the best I've ever encountered: friendly, courteous, creative and co Bought a Legacy Outback and fell in love with the car. The service department is the best I've ever encountered: friendly, courteous, creative and conscientious. On one occasion I was near the dealer when, as I filled the gas tank, I saw smoke pouring from under the hood. I called Premier and they said to bring it in immediately - no appointment needed - it was a busy day for them and late afternoon. They found a serious, life-threatening problem. Fixed it while I waited. You can't do better than that! More

Rude Service manager Brought my car into the dealership in Branford CT because of oil in the bottom of the well where the spark plugs are. I was turned away for service be Brought my car into the dealership in Branford CT because of oil in the bottom of the well where the spark plugs are. I was turned away for service because they were all booked up. The service manager Derek McMoron wouldn't even have a tech look at it to see if it was a serious problem to at least ease my concerns. I left the dealership very angry and disappointed. I called and left a message for the owner and have not heard back from anyone. It is now going on 3 weeks and still no call back. I will not be recommending or going back to that place ever again. I find them to be very unprofessional and lacking in customer service. I went to the Kia Dealership in Wallingford, Ct and they were also booked, but just to ease my concerns the service person took my car in to check it out. I will now be giving the Wallingford Dealership my business. I drive a lot so my car needs frequent service. More