Premier Chrysler Dodge Jeep Ram of Harvey

By far the worst auto service and customer service I've seen. Brought my car in because I was told by another mechanic my pcm had a blown circuit which resulted in my cooling fan not functioning. The mec seen. Brought my car in because I was told by another mechanic my pcm had a blown circuit which resulted in my cooling fan not functioning. The mechanics at Ray Brandt tell me my frame is damaged and a wire is grounded that they can't reach and they can't do anything and that I should see an auto body shop... and charge me $115. I take their advice, and the auto body repairs what Ray Brandt said... doesn't work. Ray Brandt refuses to give any sort of refund, discount on repair, or even an apology to me. I also brought my car in at 8 am and was told it wouldn't be ready well into the afternoon or later... their shuttle takes me home... I get home and get the call to pick it up at 11am. Their shuttle driver decides not to answer his phone and Ray Brandt can't get a hold of him, so I have to pay to get a ride back to the dealer. I would avoid this dealership like the plague if I were you. More

This was the worse experience ever buying a vehicle. I was lied to about my financing opportunities, they lied to me about what my vehicle included, my pay off on my trade in was not done in a timely mann was lied to about my financing opportunities, they lied to me about what my vehicle included, my pay off on my trade in was not done in a timely manner, and they were very pushy in selling. I did not ask for a loaner vehicle and they said it was required until my car came in. I was told that my car would have about 116 miles and it came in with 214 miles. I did not recieve any sticker or paper stating all details included in my car, but was assurred that it was just like my loaner car. It was missing 2 features which they failed to say> More

Very dishonest!I wanted a '98 Dodge Grand Caravan for 2300 and worked them down to $2475. I made it clear I will pay CASH for that price and I then left.The next day, Doug called TWICE and told me I coul 2300 and worked them down to $2475. I made it clear I will pay CASH for that price and I then left.The next day, Doug called TWICE and told me I could have it at $2300! He even told me to get my money ready, and I took off work an hour early. When I get there, he takes us for another test drive. He then brings up that we wants $2700 and claims he meant "ballpark" range price on the phone.I would not leave work early for nothing!Since I made no purchase, I asked for my records back with private info.When he refused, I asked for the "BIG BOSS" and got "RAY FIELDS".(Ray was never in the room)Doug then SHREDS my papers in front of my family's face and throws it in my hands.(How Rude?)When I get to the main office, Ray tries to act like he is the real man, and denies access to Ray Brandt(The Owner) since he probably knows he is in trouble. Ray uses vulgar language at my family and asks us to leave.The next day the Asst.MGR calls and "apologizes" and sounds like bologna! I will never come back. (AT LEAST THEY DONT HAVE MY MONEY! HAHAHA!)They even denied me a CARFAX and allowed me 15 SECONDS to view the engine! And rushes me to the deal! (And they have to jumpstart the van everytime to start it up!!) YOU Figure! They even cheated me on my previous safety recall on my '91 Grand Caravan! I hate them and will warn others and YOU NOT TO GO THERE! More