Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center

Long history with this outfit and they obviously don't send their customers to this DealerRater.com site to review them. Tried to lease a Liberty 4 years ago, made the deal and the saleperson backed out o send their customers to this DealerRater.com site to review them. Tried to lease a Liberty 4 years ago, made the deal and the saleperson backed out over a simple repair that could've been done in house on our trade lease. Let me walk over $5/month. Leased from Jeep dealer 20 miles away. Car broke down under warranty, called Premier, they said it would take a month to get my car in. Subsequently, I started going there for oil changes, warrranty work etc because it was close to home. Contacting service is a nightmare. Every visit something took too long, they couldn't find the problem, they couldn't fix it that day and/or they recommended service work which I have never had to have done on any vehicle. Leased another Liberty last summer from a large dealership, not Premier, did it all online and got everything I wanted, great price etc. We got another Liberty only because they were giving them away. I figured for 3 years I could take the car to Premier for oil changes and warranty work and not have to depend on them when real money might become involved. Took it in for it s first oil change and actually had a service tech who was pleasant, first time. He answered my emails, set up my appointment etc. Later we had 3 weird things happen with the vehicle and we took it back. With a 9 AM appointment I didn't hear anything until late in the day. No surprise they couldn't find anything according to the service manager, Peter. He went on to ask why I didn't purchase the vehicle from them per the request of his GM, Chris Laham, son of weasel; Joe Laham. Peter went on to inform me that I was no longer welcome to bring my vehicle there for warranty work, only for service that I would be charged for. I involved Chrysler. The end result was that Premier told Chrysler that there was a personality conflict with Chris Laham, son of weasel, and because of that conflict Premier was able to refuse to do my warranty work. I have never met, spoken to, emailed, called or otherwise communicated with this Chris, son of weasel, Laham, but Chrysler bought their story. This week, I traded the Jeep with 10,000 miles on it for a new RAV4 at a dealer I love. Beware of the Premier dealerships on Cape Cod. More

Highest prices in Mass More