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Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center
Hyannis, MA
542 Reviews
542 Reviews of Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center
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December 29, 2016
Service was quick, fair, courteous and thoughtful Recently had to have my '08 Liberty towed in for service to re-replace a Rear Pinion Seal that had been serviced at Premier a couple of weeks earlier. Recently had to have my '08 Liberty towed in for service to re-replace a Rear Pinion Seal that had been serviced at Premier a couple of weeks earlier. Received, friendly same-day service, comp credit toward my towing, new seal at NC and a courtesy ride from my home to pick up he Jeep when it was ready. Battery (apparently the original) was DOA in their lot, so with my approval they included replacement in the RO. These folks are nice to deal with, helpfully alert when servicing a vehicle and obviously stand behind their work. Doesn't get much better than this. More
by PaddlePower
Employees Worked With
Didn't catch Service Mgr.'s name but he was obviously very helpful too., Kacey Dockham
December 16, 2016
John Lendval is an INCREDIBLE and VALUABLE employee Today was an incredibly cold morning, with outside air temps less than 10 degrees. All the tires in my new 2016 RAM Bighorn truck were reading very l Today was an incredibly cold morning, with outside air temps less than 10 degrees. All the tires in my new 2016 RAM Bighorn truck were reading very low. Try as I might, I went to 4 gas stations whose air systems were down, frozen or otherwise inoperable. Finally, I stopped in at Premier, where John Lendval saw me as I was going to to the service department. He immediately took my truck, had the tire pressures set properly, and sent me on my way...and would not accept anything in return. I am 62 and I have been driving for 45 years...and I have never been treated more courteously in my adult life. This dealership, and John Lendval in particular, are spectacular. I am so very impressed with the gracious nature of the staff, and wish to make sure that he knows his kindness was appreciated. Please share this with him. More
by Brian W
Employees Worked With
John Lendval
November 04, 2016
problem with paint bubbles on door hinges Very satisfied with the service I was given Had a problem with my door hinges, Ashley went above and beyond to have my hinges repainted she act Very satisfied with the service I was given Had a problem with my door hinges, Ashley went above and beyond to have my hinges repainted she actually had to fight for me with Chrysler to have them pay for this. my Jeep is 2 years old and Chrysler did not want to repair them. It is without a doubt a probe;em with the painting process when the Jeep was built. Ashley , Thank You very much!!! Also like to thank John, the service manager for his help with this. You have a customer for life! Al Watters More
by Jeep Guy
Employees Worked With
Ashley Carpenter
October 26, 2016
EXCELLENCE EPITOMIZED They epitomize customer satisfaction, courtesy and professionalism. The service department went above and beyond my expectations. Special thank you to They epitomize customer satisfaction, courtesy and professionalism. The service department went above and beyond my expectations. Special thank you to KACEY for staying open later, if not for your kind sacrifice on Saturday nite we would have been stranded. My warmest regards, and my sincerest thank you to all of you at Premier Cape Cod. More
by Frank Zammiello
Employees Worked With
Kacey Dockham
October 19, 2016
ABOVE AND BEYOND EXCELLENT SERVICE ON MY 2006 JEEP LIBERTY KASEY DOCKHAM THE RECEPTIONIST AND DENIS GARBAZEY , SERVICE MANAGER /CONSULTANT AND THE HUNGARIAN JOHN LENDVAI (PUBLIC RELATIONS EXECUTIVE) TOOK MY JE KASEY DOCKHAM THE RECEPTIONIST AND DENIS GARBAZEY , SERVICE MANAGER /CONSULTANT AND THE HUNGARIAN JOHN LENDVAI (PUBLIC RELATIONS EXECUTIVE) TOOK MY JEEP IN WITHOUT AN APPOINTMENT FOR AN EMERGENCY FIX WHILE WE WERE ON CAPE COD FOR A WEDDING. I HAD JUST SPENT $$$ 2,651.00 AT RAMSEY JEEP IN RAMSEY NJ THAT WEEK IN PREP FOR THE ROAD TRIP. PREMIER JEEP STAYED OPEN ON THAT FRIDAY TO FIX THE PROBLEMS AND GET US BACK ON THE ROAD. WHILE WE WAITED WE ENJOYED PREMIER'S CUSTOM BREWED HOT BEVERAGES AND SNACKS. WHILE ON THE CAPE AND FOR THE DRIVE HOME WE FELT SAFE . WE ARRIVED HOME IN RIDGEWOOD NJ SAFE AND SOUND . OUR BILL WAS $700.00 .THANK YOU KASEY , DENIS , AND JOHN FOR YOUR FRIENDLY SERVICE . YOU HAVE RESTORED OUR FAITH IN THE AMERICAN CAR DEALERSHIP. IF THERE IS AN AWARD YOU AND THE MECHANIC AND THE DEALERSHIP SHOULD WIN THE AWARDS . WE THANK YOU. JDD More
by HACKENSACKJACK
Employees Worked With
JOHN LENDVAI *****, Kacey Dockham, Denis Garbazey
October 18, 2016
Problem Resolved On 10/6/16 I took my 2016 Durango R/T (4 months old w/2400 miles) in for a problem with squeeling brakes.I was basically advised that it was somethin On 10/6/16 I took my 2016 Durango R/T (4 months old w/2400 miles) in for a problem with squeeling brakes.I was basically advised that it was something I would have to live with due to semi-metallic disc pads,which was totally unacceptable to me on a 4 month old vehicle with 2400 miles.Upon receiving this bit of news I promptly wrote a review blasting the dealership. On 10/7/16 I received a call from John advising he had spoken with Brian(service tech) relative to the problem and they consulted with Chrysler Corp.and felt as they had a remedy for the problem. On 10/13/16 I returned the vehicle and met with Michelle (service advisor) who had all paperwork ready to go along with a loaner vehicle and even though I was there over an annoying problem which I was told I'd have to live with (not by Michelle) she was most courteous,professional and efficient as were John and Brian.My vehicle was repaired on time and totally under warranty.At this time I can only say I will return for any additional services and a LARGE thanks to John,Michele and Brian for going the extra mile.I also received a return call from John today to see if all was good with the vehicle. More
by Less than pleased
Employees Worked With
John,Brian, Michelle Martin
October 17, 2016
ExcellentService Dept. Premier service department is extremely organized . My repair order was prepared prior to my arrival. Michelle Martin was pleasant friendly, courteous Premier service department is extremely organized . My repair order was prepared prior to my arrival. Michelle Martin was pleasant friendly, courteous and professional. My Jeep was ready when promised and follow up with a phone call. Michelle instilled confidence in me and Premier Jeep. She was "Excellent" More
by rapcape
Employees Worked With
Lauren Pavao, Michelle Martin
September 20, 2015
service manager great i had my Grand Cherokee serviced at Premier a few weeks ago. One of the items on the list was to complete the wiring harness set up to pull a trailer. i had my Grand Cherokee serviced at Premier a few weeks ago. One of the items on the list was to complete the wiring harness set up to pull a trailer. It was not done correctly, which We discovered a day before leaving on a trip. I called my service advisor who was rude and not acting with the urgency required to correct the problem. But the service MANAGER jumped right in, was wonderful, took the car in and fixed the problem in 15 minutes; also very apologetic about the whole thing. He was fabulous so if you are having a problem just ask for him. This review is based on this encounter only. More
by cocJ
October 19, 2013
Everyone at Premier Cape cod is very professional and accomodating! I was treated like family. Is the price of service free? No, but they are well worth it! accomodating! I was treated like family. Is the price of service free? No, but they are well worth it! More
by Lilly10007
Employees Worked With
service
June 21, 2012
Price gouged!!! Charges EXCESSIVE diagnostic fees, that are not applied against repairs. I needed a gas cap, and was charged 150$ to 'diagnose PLUS 21$ for the actual cap, then charged 2, 75$ fees for 1) are not applied against repairs. I needed a gas cap, and was charged 150$ to 'diagnose PLUS 21$ for the actual cap, then charged 2, 75$ fees for 1) a problem they could NOT even replicate AND 2) for something that turned out to be "Normal". Then they dreamed up a 680$ estimate for body work, which I got done at a local body shop for 115$, and then the dealer said I needed some other repair (dangerous if not done)for 280$. And NONE of the 300$ plus diagnostic fees would offset the dealers "recommended" service items. Would never recommend this dealer, and will tell EVERY jeep owner I know to STAY AWAY!! I am purchasing two other jeep vehicles, and will go to some other dealer, no matter how far away, to avoid Premier Jeep Cape Cod. More
by GPHogan1961
Employees Worked With
Service Dept Customer Rep. (Amber)
