Premier Chevrolet of Buena Park

Do not go here, take your business elsewhere! My husband and I came in last week to check out a car we had seen online. We were ready to buy (cash, but they weren’t aware). We were also interested in a poss and I came in last week to check out a car we had seen online. We were ready to buy (cash, but they weren’t aware). We were also interested in a possible trade in due to the fact that they advertise “NOBODY BEATS PREMIER CHEVROLET OF BUENA PARK, NOT ON PRICE, NOT ON TRADE IN VALUE!!! WE GUARANTEE TO BEAT CARMAX TRADE IN OFFER THAT YOU HAVE IN WRITING!” We went in with two offers, one from CARMAX and one from Carvana that we had gotten within the last 7 days and in writing. This dealership offered me $4,945 less. This is false advertising and deceiving as they do not guarantee it or keep their word. (Btw I ended up trading it in to Carvana the very next day for my full quoted amount that I presented to them). They didn’t even look at how great this car was, they went based off of the VIN. And Sebastian Gomez the manager discouraged me to use Carvana or Carmax because those companies end up giving “less” once they look at the car and that the process is a hassle. That is a total lie. I had a great experience with Carvana and was paid out within 1 day. No hassles. We decided not to trade it in due to obvious reasons. But we still tried to give them a shot and proceeded with trying to purchase the car we had looked at. The “manager” Sebastian Gomez did not even try to negotiate or seem to want our business when we asked for out the door price. This manager shocked and disappointed us by not trying at all to win our business or show interest in selling us the car. Looking at different dealerships this was the only one that did not take the time to negotiate or try to make a deal with me. Bottom line, there are other dealerships that will want your business and work harder to negotiate with you and provide great customer service. This dealership lies and deceives you, by luring you in to trade your car because it’ll be “better” than carmax, but we now know it is false. I would recommend you use a different dealership and take your business elsewhere and save yourself the drive, time and a headache. I hope this review helps you find a vehicle. We are not bitter about the situation, just stating facts and saving you from a bad experience. Also hoping this feedback helps this business learn and change things as they should be More

Overall I was satisfied with the service on my vehicle here it took a little while for the oil change and tire rotation but in all I give them 4 out of 5 stars ⭐️ had they washed my vehicle like they shou here it took a little while for the oil change and tire rotation but in all I give them 4 out of 5 stars ⭐️ had they washed my vehicle like they should have done it would have been a 5 star rating! More

Very happy with the service provided! Just a Very happy with the service provided! Just a suggestion.. My car was in the shop for 4 days, after 2 day’s I called for an update! Would have appre Very happy with the service provided! Just a suggestion.. My car was in the shop for 4 days, after 2 day’s I called for an update! Would have appreciated more communication! Other than that good job! Thanks! More

Asked specifically to wash my car. Noticed car not been washed at the pick up, said that machine broke suddenly. Asked to comeback next week if I want the wash. What a joke. I bought my car there but from washed at the pick up, said that machine broke suddenly. Asked to comeback next week if I want the wash. What a joke. I bought my car there but from now on I won't go there for the service. Horrible service. More

The employees were quick and efficient my car was clean The employees were quick and efficient my car was clean very satisfied with their service and the facility was very clean and sanitize I felt very The employees were quick and efficient my car was clean very satisfied with their service and the facility was very clean and sanitize I felt very comfortable while waiting inside More

Excellent services , Receptionist , she is very friendly, staff is very good, service on time , proper guidance, check in immediately, perfect work, service is very good staff is very good, service on time , proper guidance, check in immediately, perfect work, service is very good More

I checked the car, called 3 times to double check the price and that it’s available, and I drove 1 hour to get there and make the deal (based on their website Online Calculator), and the owner Mike added price and that it’s available, and I drove 1 hour to get there and make the deal (based on their website Online Calculator), and the owner Mike added 3000 markup price. His attitude was very bad... I am super disappointed and and feel scammed... More

Randy Dover was very helpful , friendly and kept me informed of my vehicle issues. He was quick to return my phone call to answer my questions. informed of my vehicle issues. He was quick to return my phone call to answer my questions. More

Why did it take me 5 hours to wait for my car? I had a 7 am appointment which was scheduled a week before! 0 am appointment which was scheduled a week before! 0 More

The service department had great service all around friendly staff. The service department was always clean and I will be returning for future services to come friendly staff. The service department was always clean and I will be returning for future services to come More