Premier Chevrolet of Buena Park
Buena Park, CA
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Great customer service but just dissapointed on how they keep saying a complimenatry car wash will be given but my truck never gets washed or vacuumed keep saying a complimenatry car wash will be given but my truck never gets washed or vacuumed More
Took 3hrs instead of 1.5. Service rep had bad communication with myself and his technicians. My car sat ready for 30 min after I had advised the service rep that it was ready. My car was also no communication with myself and his technicians. My car sat ready for 30 min after I had advised the service rep that it was ready. My car was also not washed after being serviced but every other car was. More
Great experience, sales wasn’t pushy They were willing Great experience, sales wasn’t pushy They were willing to work with me. Clean environment. Knowledgeable of all Chevy products sold within the fac Great experience, sales wasn’t pushy They were willing to work with me. Clean environment. Knowledgeable of all Chevy products sold within the facilities. Clean facility as well. More
We were out of town and on vacation with coolant system and water pump issues. We were seen right away. Everyone was so helpful and professional! - Mike & Tanya (Las Vegas, NV) and water pump issues. We were seen right away. Everyone was so helpful and professional! - Mike & Tanya (Las Vegas, NV) More
Professional and personal. There was no pressure as I went to shop other dealers but ultimately came back here. Sebastian was the guy to close the deal. went to shop other dealers but ultimately came back here. Sebastian was the guy to close the deal. More
I wish I could rate them with no star at all! Pulled into the service drive and the employees were standing there fraternizing. One of them looked at me at threw his head up as to gesture “what’s up”, like w the service drive and the employees were standing there fraternizing. One of them looked at me at threw his head up as to gesture “what’s up”, like we’re friends and he’s not at work. So I sit there and wait to be acknowledged and nothing. I get out walk in and stood there for a minute in front of 3 employees and no one even said hello or how may we help you. Finally I walked up to an advisor and asked so they greet clients and she replied SOMETIMES! Like wow, really? Only needed an oil change and alignment and was there for about 4 hours or more. My advisor walked in from the shop and said my car was almost done, but I could clearly see it parked, done and unattended. I waited about 5 minutes and told her I seen my car just sitting then she decides to tell me it was done and she was doing the paperwork. Wouldn’t go back if the service was free!! Terrible customer Service and communication!! More