Premier Chevrolet of Buena Park

Lack of communication and Service Purchased a car recently, dealt with Sam (salesman). Car was sold with issues without making me aware of them and had to drive back and forth to try a Purchased a car recently, dealt with Sam (salesman). Car was sold with issues without making me aware of them and had to drive back and forth to try and get them fixed, only to have them tell me to go elsewhere to get them fixed. Thankfully another dealership helped fix the issues and Sam just read my messages and never replied back. Lack of service. . . More

Horrible The worst customer service experience I have ever received. The operator answering the phone was extremely rude. And the service department is a jok The worst customer service experience I have ever received. The operator answering the phone was extremely rude. And the service department is a joke. I left my car there to only have it go in for minor fixes, I was told I could pick up my car after service was closed. I call to ensure around 530pm. There was nothing communicated, so now I have no car for the weekend when I should have had my car the day of. I ask to talk to manager to see if maybe I could receive my car somehow or even my work keys attached the my keys. Apparently AJ OR AD was "busy" didn't ask for a call back number or even hear my voice. Because he was too "busy" I received far better service at the puente hills chevy. MIND YOU I BOUGHT THE TRUCK AT THE BUENA PARK CHEVY. Their customer service here has been horrible since I've bought the car. More

Horrible Dishonest Service Dept Premier Chevrolet, Buena Park I took my vehicle in for service and some minor issues on Wednesday and they say they are to busy to look at my car unt Premier Chevrolet, Buena Park I took my vehicle in for service and some minor issues on Wednesday and they say they are to busy to look at my car until Thursday, fine I don't have an appointment. On Thursday at 6:00pm I received a call from the advisor telling me most of the issues I have are not covered under the CPO warranty, but that since it's a long weekend they are short handed and the rough idling and oil smell takes a little time to diagnosed, to call on Friday and speak to Sergio Rival who is the Assistant Manager since he was not going to be in. I called on Friday at about 4:00pm and Mr. Rivas tells me that it is going to cost me $120.00 per item that they have to diagnose. This place has the worst customer service I have ever seen and they just try to scam you at every turn, also my vehicle was not looked at all, the odometer did not move at all from when I dropped it off. Why did they leave without a vehicle for 3 days? Stay away from this place and you will be happy More

Nice People, Excellent Service My son did not plan on getting a new car when we perused the lot however, the offer made and the service we received from Chad was too good to walk aw My son did not plan on getting a new car when we perused the lot however, the offer made and the service we received from Chad was too good to walk away from. The staff was so nice and very friendly. But the extra effort extended by Chad, who came back in on his day off to help close the sale, was more than appreciated. My son will more than likely be a long time Chevy customer due to this experience; his first car buying experience. Thank you Chad! More

SERVICE FAIL!! 9 am appointment Confusing, I stood in service area (two men behind cashier not assisting anyone) for 10 minutes no one said 'hello I'll be right with you' finally I'm Confusing, I stood in service area (two men behind cashier not assisting anyone) for 10 minutes no one said 'hello I'll be right with you' finally I'm noticed and despite making 9 am appointment it didn't show on computer.. I asked to be called on cell phone when vehicle was ready after making four phone calls leaving msgs for service dept, finally front receptionist helped me get a call back at 3:45 pm paper work revealed my car was finished at 1:50pm!!! I think 5 hours for an oil change plus 1.45 hrs to be notified, and no wash after almost 7hrs is beyond ridiculous! But wait, when I picked vehicle up I was again made to wait 10 minutes while guys chit chatted not helping anyone, finally a mechanic got tired of me being ignored asked me for my last name and got my vehicle/reciept, so no help from Jay or the other guy who was not with a customer! Had 5 leases before this and never ever experienced lower quality of service. Never again. More

FAIL! by the numbers - worst car buying experience ever. Reason for visit: Traded in 07' Tahoe for 15' Tahoe. Fail #1: Salesperson is an idiot and not knowledgable about vehicles sold there and almost lost Reason for visit: Traded in 07' Tahoe for 15' Tahoe. Fail #1: Salesperson is an idiot and not knowledgable about vehicles sold there and almost lost our sale. Used sales manager had to step in to salvage the deal. This manager guy it turns out is the best they have. Fail #2: Had to wait 3 hours! for finance, so we were told to get food "on them" to be later reimbursed by check, This got screwed up and we were given cash by manager upon next visit a week and a half later. Fail #3: Replacement parts to fix my new (used) car were supposed to be ordered but were not and my Tahoe ends up being in their shop 2 weeks. I had to call throughout this time to determine when I could pick it up. At this point, they have had the vehicle longer than we have. Fail #4: I finally go to pick it up and is still not ready or complete. Had to wait at the dealership an additional 6 hours to complete additional issues. Fail #5: "In stock" floor mats that should have been ordered back in February finally arrived to my house Mid April. The worst Fail of them all: The lack of communication by everyone that works at this dealership. No one knows or cares what anyone else is doing. I really feel that this place stays in business in spite of itself. Sales, finance, and parts sales all suck extremely hard but THEIR SERVICE DEPARTMENT IS EXCEPTIONALLY AWFUL for reasons too numerous to list. Customer service is a joke and so is the woman responsible for it-i guess surfing the internet takes priority. I really hate Premier Chevrolet of Buena Park. Derik, thanks for doing the best you could. *sigh* More

Do not recommend I had a terrible experience with this dealership. I had an appointment with a representative for Monday morning at 8:15 AM. The representative who I m I had a terrible experience with this dealership. I had an appointment with a representative for Monday morning at 8:15 AM. The representative who I made the appointment with did not show up so I left my car with a different technician. I ordered an Uber to work, spending $10 on the ride to get to work. I did not receive any form of communication in regards to the status of my car on Monday or Tuesday. I called on Tuesday afternoon and the technician who I left my car with put me on hold and then came back on the line and said, "hold on" to which someone completely different picked up and said that he had been called into a meeting and would need to call me back. I did not receive a phone call back from that technician. I finally called on Wednesday morning and asked to speak to the manager. I was transferred to his voicemail. I communicated on the voicemail that it had been 2 and a half days and I still had not even received a diagnosis, let alone the solution to the problem and that I would like to pick up my car and take it elsewhere. I then received a diagnosis by about noon on Wednesday and the reassurance that the car should be fixed by 1 PM. I came by the dealership at 5:45 PM on Wednesday and the car was still not done. I waited for about a half hour and then could finally take it. I understand that dealerships get busy and possibly even behind in their orders, however this needs to be communicated to the customer at the time that it is being dropped off so that I could have planned accordingly. Very disappointed in the customer service at this dealership and definitely will be taking my business elsewhere in the future. More

Totally disrespectful, misleading, discourteous My wife and I went out on a Saturday with the thought of trading in and up to a newer model Volt. Stopped by and shopped at the local dealers in San My wife and I went out on a Saturday with the thought of trading in and up to a newer model Volt. Stopped by and shopped at the local dealers in San Diego. This car was not to be found. So we shopped "up north" and found 5 of them. My wife contacted a salesman at Premier the night before and they had been in contact a few times Friday night into Saturday morning. After finding out that this car was no where to be found in San Diego area, we headed north to Premier. My wife is ecstatic! Elated! Pen in hand, pocket book at the ready and me and my credit card ready to make the deal. No one knew we had money down, and we weren't about to tell anyone until later. On the way north, about 97 miles and almost 2 hours in traffic, we were in contact with the salesman telling him we were on our way. It's late afternoon, long day and driving through all that traffic! When we got there the car of her dreams was in the lot. The salesman even came out and started talking shop with us. Even shook our hands (which I don't do if you know what that really means). after a few minutes of talking he went in to "run the numbers". Not even 5 minutes later, some other guy comes out of nowhere and says, "You're the San Diego couple, huh?" We answered to the affirmative. He replied, "This car just sold 2 minutes ago!" He laughed a bit to himself and walked away. (How in the world did HE know we were from San Diego?). Salesman came back out and started talking like we were going to work on buying the car. We informed him that the car had sold, and he acted surprised. (Good actor, too). He started saying how he couldn't stop someone else from purchasing the car, how he is Christian, and how he has an appointment at a UFC fight coming up later. My wife was so let down so much she started crying. I don't think it was so much about being disappointed in the idea of her dream car floating away, but mostly the fact that it's illegal to do to that salesman what came to mind. Cons: We had a "friends and family" code/discount. He never told us what it was. Percentage or dollars. We had a Costco discount. Same thing. We had a military discount. He didn't care. We had a USAA discount. Didn't faze him. We had a large down payment if and when the time came. Didn't get that far. We asked his floor manager's name. He hesitated and wrote a name down. Who knows if it's correct? In touch with this salesman 5 times on the way up from San Diego. Promised the car would be there when we arrived. Sold while we were in transit. We were told that we could drop our standards for a lesser model. Why? We had the highest model made in 2013! Why go lower? Didn't run a credit report on us. Our credit scores are "way up there". Sure, we were upside down in the car we were trading in. But we also had the money to cover it and break even. More

Service dept. Had 8.00am app. For oil change,by 9:45 car had not been touched.requested car back & got a"sorry bout that" and left.if they don't have the time don't Had 8.00am app. For oil change,by 9:45 car had not been touched.requested car back & got a"sorry bout that" and left.if they don't have the time don't make the app. More

First-Time Buyer Called ahead of time to ask if they could help. Said of course stop by. We did. Fell in love with a 2015 Double Cab Chevy Silverado. Did paperwork and Called ahead of time to ask if they could help. Said of course stop by. We did. Fell in love with a 2015 Double Cab Chevy Silverado. Did paperwork and gave us the boot. They said if they couldn't help us no other Chevy dealer would. Called Simpson Chevrolet of Garden Grove asked us to come in and we left with the same truck with a lower price and a great customer experience. More