Premier Chevrolet of Buena Park

Parts Department I called in to inquiry about purchasing a rear diffuser for my Camaro since my car only came with dual tips instead of quad tips and so I wanted a dif I called in to inquiry about purchasing a rear diffuser for my Camaro since my car only came with dual tips instead of quad tips and so I wanted a diffuser to fit my new quad-tip exhaust. Immediately, I was answered by a rude operator who told me that there was no such thing as a rear diffuser. I was baffled! Even if there was no such thing as one, I took the time to explain that it is also called a rear bumper valance and it was the part where the exhaust tips came out of and yet, he still claimed that there was no such thing. More

The WORST!! If they would answer the phone they might have a decent service dept. 6 different attempts in 2 weeks and on hold for 20 min plus (WOW)! I'm going to If they would answer the phone they might have a decent service dept. 6 different attempts in 2 weeks and on hold for 20 min plus (WOW)! I'm going to save myself the headache and drive 10 miles to Cerritos Chevrolet where they answered the first time and scheduled me for 7:00 am apt. tomorrow. That's the first sign of good business.. More

A great exciting experience My sales associate was a tremendous help, management worked with my needs and staff was overall friendly. They made this a great exciting experience My sales associate was a tremendous help, management worked with my needs and staff was overall friendly. They made this a great exciting experience to purchase a new vehicle. More

Thank you Premier Chevrolet of Buena Park! I had such a great experience buying my brand new car! Excellent customer service, great people! I had a blessed experience! I recommend it! Latino pe I had such a great experience buying my brand new car! Excellent customer service, great people! I had a blessed experience! I recommend it! Latino people helping Latinos and everyone! More

Thank you Buena Park Chevrolet!! I was very impressed when I came into this dealer you'll meet the most amazing people. Thank you so much Buena Park Chevrolet for helping me and my hu I was very impressed when I came into this dealer you'll meet the most amazing people. Thank you so much Buena Park Chevrolet for helping me and my husband. I would recommend this location to anyone that's in the market for a new car. Thanks again!! Jonathan Soto. More

Lack of communication and Service Purchased a car recently, dealt with Sam (salesman). Car was sold with issues without making me aware of them and had to drive back and forth to try a Purchased a car recently, dealt with Sam (salesman). Car was sold with issues without making me aware of them and had to drive back and forth to try and get them fixed, only to have them tell me to go elsewhere to get them fixed. Thankfully another dealership helped fix the issues and Sam just read my messages and never replied back. Lack of service. . . More

Horrible The worst customer service experience I have ever received. The operator answering the phone was extremely rude. And the service department is a jok The worst customer service experience I have ever received. The operator answering the phone was extremely rude. And the service department is a joke. I left my car there to only have it go in for minor fixes, I was told I could pick up my car after service was closed. I call to ensure around 530pm. There was nothing communicated, so now I have no car for the weekend when I should have had my car the day of. I ask to talk to manager to see if maybe I could receive my car somehow or even my work keys attached the my keys. Apparently AJ OR AD was "busy" didn't ask for a call back number or even hear my voice. Because he was too "busy" I received far better service at the puente hills chevy. MIND YOU I BOUGHT THE TRUCK AT THE BUENA PARK CHEVY. Their customer service here has been horrible since I've bought the car. More

Horrible Dishonest Service Dept Premier Chevrolet, Buena Park I took my vehicle in for service and some minor issues on Wednesday and they say they are to busy to look at my car unt Premier Chevrolet, Buena Park I took my vehicle in for service and some minor issues on Wednesday and they say they are to busy to look at my car until Thursday, fine I don't have an appointment. On Thursday at 6:00pm I received a call from the advisor telling me most of the issues I have are not covered under the CPO warranty, but that since it's a long weekend they are short handed and the rough idling and oil smell takes a little time to diagnosed, to call on Friday and speak to Sergio Rival who is the Assistant Manager since he was not going to be in. I called on Friday at about 4:00pm and Mr. Rivas tells me that it is going to cost me $120.00 per item that they have to diagnose. This place has the worst customer service I have ever seen and they just try to scam you at every turn, also my vehicle was not looked at all, the odometer did not move at all from when I dropped it off. Why did they leave without a vehicle for 3 days? Stay away from this place and you will be happy More

Nice People, Excellent Service My son did not plan on getting a new car when we perused the lot however, the offer made and the service we received from Chad was too good to walk aw My son did not plan on getting a new car when we perused the lot however, the offer made and the service we received from Chad was too good to walk away from. The staff was so nice and very friendly. But the extra effort extended by Chad, who came back in on his day off to help close the sale, was more than appreciated. My son will more than likely be a long time Chevy customer due to this experience; his first car buying experience. Thank you Chad! More

SERVICE FAIL!! 9 am appointment Confusing, I stood in service area (two men behind cashier not assisting anyone) for 10 minutes no one said 'hello I'll be right with you' finally I'm Confusing, I stood in service area (two men behind cashier not assisting anyone) for 10 minutes no one said 'hello I'll be right with you' finally I'm noticed and despite making 9 am appointment it didn't show on computer.. I asked to be called on cell phone when vehicle was ready after making four phone calls leaving msgs for service dept, finally front receptionist helped me get a call back at 3:45 pm paper work revealed my car was finished at 1:50pm!!! I think 5 hours for an oil change plus 1.45 hrs to be notified, and no wash after almost 7hrs is beyond ridiculous! But wait, when I picked vehicle up I was again made to wait 10 minutes while guys chit chatted not helping anyone, finally a mechanic got tired of me being ignored asked me for my last name and got my vehicle/reciept, so no help from Jay or the other guy who was not with a customer! Had 5 leases before this and never ever experienced lower quality of service. Never again. More