Premier Chevrolet of Buena Park

Great Auto Gem in an unexpected place This is a 5 Star Chevy dealership that takes customer service beyond excellence! It is an auto dealership that puts customer satisfaction first and do This is a 5 Star Chevy dealership that takes customer service beyond excellence! It is an auto dealership that puts customer satisfaction first and does everything it can to make things right! More

New car We had a great experience with the new car. Only problem was waiting for finance for 2 1/2 hours. Made a long day without having dinner We had a great experience with the new car. Only problem was waiting for finance for 2 1/2 hours. Made a long day without having dinner More

Routine checkup My husband took my car in for a routin service. The service rep, John, was super helpful. He recommended the types of service, explained them and also My husband took my car in for a routin service. The service rep, John, was super helpful. He recommended the types of service, explained them and also saved us a lot of money. More

Disappointed Brought my car for oil and routinary check and a complaint on water leaks. Disappointed to found out that the important service on the leak that I req Brought my car for oil and routinary check and a complaint on water leaks. Disappointed to found out that the important service on the leak that I requested wasnt really thoroughly checked and have it released. I ended up making another appointment. Waste of time and money More

Great service by service rep named Harry No complaints just great service, I would highly recommend Buena Park Chevrolet. I will have my son take his Silverado there for any service in the fu No complaints just great service, I would highly recommend Buena Park Chevrolet. I will have my son take his Silverado there for any service in the future More

Exceeded Expectations From the moment I sent in my Equinox LT inquiry till the moment I drove my shiny new beauty off the lot...Premier Chevrolet exceeded my car buying exp From the moment I sent in my Equinox LT inquiry till the moment I drove my shiny new beauty off the lot...Premier Chevrolet exceeded my car buying expectations! Sebastian made purchasing a car one smooth and enjoyable experience. He is highly knowledgeable and went above and beyond to try and find everything that I wanted in a vehicle and still stay within my budget. Sebastian was extremely patient, being sure to answer all my million questions clear and thoroughly...never did I feel pressured or rushed into making any quick decisions. Once we found the right car for me, I was walked through every detail of what my purchase entailed. I should add that Sebastian also took the time to sit in the car with me and help setup all my WiFi, OnStar, SiriusXM and Chevrolet App accounts. To top it off, he gladly took photos of my new ride and I for keepsakes. Today Premier Chevrolet really did help put a dream in my driveway! THANK YOU!!!!! More

Awesome Experience! I called a Chevrolet dealer 5 minutes from my house to inquire about the cost to remove the lower front air dam from my Colorado and after getting the I called a Chevrolet dealer 5 minutes from my house to inquire about the cost to remove the lower front air dam from my Colorado and after getting the "We're busy, can I have someone call you back?" speech I called Premier Chevrolet and was able to get to speak to Service Advisor John Twiford. Not only was his quote reasonable, but he said he could get me in that day. After I arrived, John advised me that my truck was due for its next servicing and that he could do that as well if I'd like. After a couple of hours I was on my way with the part I wanted removed in the back of my truck and all the servicing needs were up to date. This dealer has been awesome from the sale to now my 2nd servicing at Premier Chevrolet. I have never felt rushed or pressured into something I did not want. The entire Service Department has always been courteous and efficient! I would definitely recommend this dealer and especially John for all your vehicles needs. More

Cheating Thieves Over charged. Changed deal agreement at contracting. Asked Ty sales Manager to speak with Owners no response. Ty emailed me and I answered with negati Over charged. Changed deal agreement at contracting. Asked Ty sales Manager to speak with Owners no response. Ty emailed me and I answered with negativeity and of course he Never responded. More

Made my day I made request for a certain car and color and Alonso went out of his way to accommodate. It took3 days but it was we'll worth it. I made request for a certain car and color and Alonso went out of his way to accommodate. It took3 days but it was we'll worth it. More

I wouldn't recommend this place to anyone. As far as the Sales side is concerned, the experience is pretty good. But the service is very frustrating. I brought my car in because the check en As far as the Sales side is concerned, the experience is pretty good. But the service is very frustrating. I brought my car in because the check engine light came on, and had to wait nearly 3 hours to get a shuttle home. I reminded the service guys 3 or 4 times that I needed a shuttle and they kept saying they'd send the driver my way but made no move to call him or check on his location. After almost 2 hours of back and forth, I was told the driver was going on lunch and would be back in 40 minutes. After the 40 minutes I reminded the service guys AGAIN and they said the driver would be back any minute. 30 minutes from that point I finally had to flag the guy down myself when I saw him get out of the shuttle van. I'm a very patient person, but that was just ridiculous. After getting home, I got a call explaining what was wrong with my vehicle. I told them I wasn't too worried about time, but the service advisor insisted the car would be done the next day. I told him that either way I wanted an update by end of day the next day. (This was Tuesday) When Wednesday rolls around, I got no call all day and at 5pm (they close at 6) I finally called and had to wait around for someone to figure out where my rep was. When he gets on the phone, he tells me that he didn't call me because my car wasn't ready and they needed more time. This time he promised me that it would be done by Thursday at noon "by the latest". Thursday at noon comes along and still no call. At 5 I call them again just to find out that my rep left early for the day and the techs are saying my car won't be ready until Friday, which is today. Now I just got my car back and there's some type of grinding sound coming from the right side of the car when I brake. I'm no mechanic, but I'm guessing it's the brakes. How can there be an unidentified sound coming from my just-fixed car when they did a full inspection?? The whole experience is frustrating. Not just because of the sound or the wait time, but because I wasn't being picky about the timeline until I was assured it would be done in a certain timeframe. I would have been fine with waiting 3 days if I was told to expect it. Instead, I was basically lied to and now I have to worry about why my car is making a strange sound until I can get my regular mechanic to take a look. If it wasn't for the extended warranty I have, I would never go to premier for service again. I have a background in customer service and I fully understand the inevitability of extenuating circumstances, but this is a complete collapse of communication and organization. I wouldn't recommend this place to anybody. More