Premier Chevrolet of Buena Park

Avoid at all costs. Beware of this dealership all together. My complaint originated in the service department but has now extended up through management all the way t Beware of this dealership all together. My complaint originated in the service department but has now extended up through management all the way to the top to the general manager of the dealership. If you have ever had the thought that the dealerships are trying to extort you and take you for every cent they can, you are absolutely right. This dealership will manipulate your already concerning issue for their financial gain and then give you the run around when you inquire further. Check engine light came on while in the mountains which was tripped due to cold weather for a short in the DEF tank heater which was scanned the next day and confirmed this was the ONLY code. Took my truck in to the dealer just to have a "new code" come up for my thermostats that would cost $1,000 to repair while the DEF heater was covered under warranty. It took them a full day to hook up their scanner. Wouldn't you know it that when i picked my truck up that night, not only was the check engine light on but also a slew of other lights/messages that advised my truck would be limited to a reduced speed if not addressed. I drove the truck for 4 days and over 300 miles with ZERO issues until i dropped it off at the dealership for diagnostic. I thought it was odd that they needed me to drop my truck off for an ENTIRE DAY just to hook up a scanner and pull some codes. I should have known i was in for a ride when that the gentleman in line with me that first day told me about his continued issues with his truck. Check engine light constantly comes on, truck has been in the service bays more than his driveway, and he can't even get the truck into the driveway of Carmax to trade it in because the check engine light keeps coming on. The service department likes to pass the buck of responsibility when pushed for an answer to your concerns: "I am not familiar with your repairs, I will get back to you tomorrow morning." "I don't have any technicians available to inquire further with.". Don't expect a call back whenever one is promised. I received an email the day my truck was ready for pick up and that I would be called to come pick it up. I ended up walking to the dealership right before closing because I did not receive a phone call just to find out that the tech who told me my vehicle would be ready and he would call, had gone home early(again). When I sent in my certified complaint to the dealership's general manager, Matt Oberly, I never received any contact from him, his office, his managerial staff, or anyone outside of the service department to acknowledge/respond to my concerns. Instead I get a phone call from the "director of service" Mike Ito who advised that he had "kind of read through my complaint" and wanted to see what I was looking for to resolve my issue. Not ONCE did he apologize for my inconvenience or the experience that I received from his staff or inquired of how he could better the experience moving forward but rather he attempted to merely inquire of what i was looking for with regards to compensation, just to shut me up and get my file off of his desk. Mike had advised he would call me back after speaking with the GM and wouldn't you know it, no return calls until more than 3 weeks later after I had left multiple messages just to follow up on our previous conversations. Now I understand where the techs get the notion that it is okay to not return customer phone calls or address customer concerns, it comes from the very top of the management at the dealership and works its way the whole way down the chain. Since filing my complaint, Mike has advised that he will not provide any concessions to resolve my issues and essentially told me to pound sound with regards to my concerns. The same complaint that went unanswered by General Manager, Matt Oberly, was sent to GM Global and they are assisting me with my complaint so that I can locate a HONEST and REPUTABLE dealership to further take care of my Silverado which I pay for with my hard earned money. Also, don't plan on ever getting through to the service department. You'll be transferred where the phone will ring nonstop just to be answered an hung up on, multiple times in a row. This was brought up to management and the staff previously and all that was said, "it was super busy that day". If there is one thing that this dealership does exceptional on, it's passing the buck and making excuses. Avoid this dealership at all costs unless you like to be taken advantage of and treated like your vehicle and your concerns aren't worth the dealerships time. PS - After all of this has happened, I received a call from a salesman who asked if I was interested in trading my truck in for a newer Silverado since I had such low miles on mine. This person had no idea of the issues I had experienced and after being advised, still pushed to try to get me to discuss trading in my truck. LACK OF COMMUNICATION TO CUSTOMERS AND AMONGST EACH OTHER! More

Everyone at this dealer worked quickly and efficiently to get me the deal that I wanted. Professional and courteous service and extremely accommodating with the delivery. get me the deal that I wanted. Professional and courteous service and extremely accommodating with the delivery. More

Guermo was very pleasant to work with. He was very knowledgeable and patient. A very good salesman and I would recommend him and your dealership knowledgeable and patient. A very good salesman and I would recommend him and your dealership More

Tricia Wilber was outstanding. Great personality and Tricia Wohler was outstanding. Great personality and attitude. She explained everything about the car before we drove off. I will definitely recommend Tricia Wohler was outstanding. Great personality and attitude. She explained everything about the car before we drove off. I will definitely recommend my friends to her. Best experience ever buying a car. More

Lack of service The service department was unwilling to take care of all my issues. The parts Installed were supposed to be under extended warranty. Very unhappy w The service department was unwilling to take care of all my issues. The parts Installed were supposed to be under extended warranty. Very unhappy with them! Service reps not very friendly . More

I'm really proud to have done business with Premier Chevrolet of buena park, It was a quick and easy process, Ivan Hernandez did a great job .great staff,I would recommend them anytime, Thank you Chevrolet of buena park, It was a quick and easy process, Ivan Hernandez did a great job .great staff,I would recommend them anytime, Thank you More

Thanks Thank you guys for helping me to get my GMC Yukon HAPPY PAPABEAR16😂😂 you guys try your best to find away and to solve the problem specially TRISHA😍 Thank you guys for helping me to get my GMC Yukon HAPPY PAPABEAR16😂😂 you guys try your best to find away and to solve the problem specially TRISHA😍😍 I don't know that's right spelling her name 😅😅🌹🌹🌹🌹🌹 she help me and appreciate😍 More

Incredible Awesome experience and very quick. Extremely professional as well as friendly. No pressure or stress over leasing our new 2019 Chevy Suburban. I will Awesome experience and very quick. Extremely professional as well as friendly. No pressure or stress over leasing our new 2019 Chevy Suburban. I will be coming back for future leases or buys. More

Best Car Buying Experience....EVER This was hands down my best car buying experience. The staff was friendly and accommodating. After changing my options a few times, I finally picked w This was hands down my best car buying experience. The staff was friendly and accommodating. After changing my options a few times, I finally picked what I wanted. They did not rush me or or try to convince me to get something I didn’t want. There were no gimmicks, and the paperwork process was extremely efficient. Big thanks you Mikey for his patience, diligence and professionalism. Premier Chevy of Buena Park has my strongest recommendation. More

Tricia Wohler is the best, period. You can't ask for a better experience when buying a car than what Tricia provided. Tricia gave us a quote that no one else would even match, then pro You can't ask for a better experience when buying a car than what Tricia provided. Tricia gave us a quote that no one else would even match, then provided a smooth, professional, and pleasant experience in delivering exactly the car we were looking for, and helped secure financing as well. She's my chevy person for life. More