Premier Chevrolet of Buena Park

I buy car this dealer the car missing jack stand they say they will orders for me but they lie never Buy car this dealer they will orders for me but they lie never Buy car this dealer More

We had a wonderful experience at Premier Chevrolet in Buena Park, CA. Our salesman Marko listened to what we were looking for and helped us find the right vehicle for us. We recommend Premier Chevrolet f Buena Park, CA. Our salesman Marko listened to what we were looking for and helped us find the right vehicle for us. We recommend Premier Chevrolet for your next vehicle purchase. They will take care of you! More

Very professional dealership. Our salesperson went above and beyond taking care of us and making sure that we received the best deal we could get on our new vehicle. and beyond taking care of us and making sure that we received the best deal we could get on our new vehicle. More

Mario was amazing and had great service. I appreciate his time. He was very up front with pricing and gave me all the best options. time. He was very up front with pricing and gave me all the best options. More

Very helpful sales person help us berry good definitely good Look for a truck we wanted 👍🏼👍🏼👍🏼 He was nice great customer service made us laugh good Look for a truck we wanted 👍🏼👍🏼👍🏼 He was nice great customer service made us laugh More

Marko was very helpful and kind ! Loved his humor and customer service thank him for the best truck he went above and beyond!!!! Great job customer service thank him for the best truck he went above and beyond!!!! Great job More

OMG THEY ARE THE BEST!! RANA WAS THE ABSOLUTE BEST!! SHE WAS TOTALLY PROFESSIONAL AND PATIENT AND MADE IT HAPPEN!! THEY MADE IT HAPPEN!! IM SO HAPPY I WENT THERE!! WAS TOTALLY PROFESSIONAL AND PATIENT AND MADE IT HAPPEN!! THEY MADE IT HAPPEN!! IM SO HAPPY I WENT THERE!! More

Very helpful. Made appointment on chevy app. Associate was took my vehicle right away and contacted me when it was done, as requested. No issues. was took my vehicle right away and contacted me when it was done, as requested. No issues. More

Avoid at all costs. Beware of this dealership all together. My complaint originated in the service department but has now extended up through management all the way t Beware of this dealership all together. My complaint originated in the service department but has now extended up through management all the way to the top to the general manager of the dealership. If you have ever had the thought that the dealerships are trying to extort you and take you for every cent they can, you are absolutely right. This dealership will manipulate your already concerning issue for their financial gain and then give you the run around when you inquire further. Check engine light came on while in the mountains which was tripped due to cold weather for a short in the DEF tank heater which was scanned the next day and confirmed this was the ONLY code. Took my truck in to the dealer just to have a "new code" come up for my thermostats that would cost $1,000 to repair while the DEF heater was covered under warranty. It took them a full day to hook up their scanner. Wouldn't you know it that when i picked my truck up that night, not only was the check engine light on but also a slew of other lights/messages that advised my truck would be limited to a reduced speed if not addressed. I drove the truck for 4 days and over 300 miles with ZERO issues until i dropped it off at the dealership for diagnostic. I thought it was odd that they needed me to drop my truck off for an ENTIRE DAY just to hook up a scanner and pull some codes. I should have known i was in for a ride when that the gentleman in line with me that first day told me about his continued issues with his truck. Check engine light constantly comes on, truck has been in the service bays more than his driveway, and he can't even get the truck into the driveway of Carmax to trade it in because the check engine light keeps coming on. The service department likes to pass the buck of responsibility when pushed for an answer to your concerns: "I am not familiar with your repairs, I will get back to you tomorrow morning." "I don't have any technicians available to inquire further with.". Don't expect a call back whenever one is promised. I received an email the day my truck was ready for pick up and that I would be called to come pick it up. I ended up walking to the dealership right before closing because I did not receive a phone call just to find out that the tech who told me my vehicle would be ready and he would call, had gone home early(again). When I sent in my certified complaint to the dealership's general manager, Matt Oberly, I never received any contact from him, his office, his managerial staff, or anyone outside of the service department to acknowledge/respond to my concerns. Instead I get a phone call from the "director of service" Mike Ito who advised that he had "kind of read through my complaint" and wanted to see what I was looking for to resolve my issue. Not ONCE did he apologize for my inconvenience or the experience that I received from his staff or inquired of how he could better the experience moving forward but rather he attempted to merely inquire of what i was looking for with regards to compensation, just to shut me up and get my file off of his desk. Mike had advised he would call me back after speaking with the GM and wouldn't you know it, no return calls until more than 3 weeks later after I had left multiple messages just to follow up on our previous conversations. Now I understand where the techs get the notion that it is okay to not return customer phone calls or address customer concerns, it comes from the very top of the management at the dealership and works its way the whole way down the chain. Since filing my complaint, Mike has advised that he will not provide any concessions to resolve my issues and essentially told me to pound sound with regards to my concerns. The same complaint that went unanswered by General Manager, Matt Oberly, was sent to GM Global and they are assisting me with my complaint so that I can locate a HONEST and REPUTABLE dealership to further take care of my Silverado which I pay for with my hard earned money. Also, don't plan on ever getting through to the service department. You'll be transferred where the phone will ring nonstop just to be answered an hung up on, multiple times in a row. This was brought up to management and the staff previously and all that was said, "it was super busy that day". If there is one thing that this dealership does exceptional on, it's passing the buck and making excuses. Avoid this dealership at all costs unless you like to be taken advantage of and treated like your vehicle and your concerns aren't worth the dealerships time. PS - After all of this has happened, I received a call from a salesman who asked if I was interested in trading my truck in for a newer Silverado since I had such low miles on mine. This person had no idea of the issues I had experienced and after being advised, still pushed to try to get me to discuss trading in my truck. LACK OF COMMUNICATION TO CUSTOMERS AND AMONGST EACH OTHER! More

Everyone at this dealer worked quickly and efficiently to get me the deal that I wanted. Professional and courteous service and extremely accommodating with the delivery. get me the deal that I wanted. Professional and courteous service and extremely accommodating with the delivery. More