Premier Chevrolet of Buena Park

I am not the person to write reviews but I believe the lack luster experience I received at Premier Cheverolet of Buena Park needs to be exposed. I sent in my 2017 Chevy Malibu to get diagnosed because th lack luster experience I received at Premier Cheverolet of Buena Park needs to be exposed. I sent in my 2017 Chevy Malibu to get diagnosed because the check engine light was on, plus my electronics system is malfunctioning and I keep my car up to date due to the fact that I use it to do Uber/Lyft. The agent that was assigned to my vehicle was Armando Moreno. After my diagnostics he told me that the engine needed be disassembled to check the pistons and maybe clean them off. At this point I have done tons of diagnostics and replaced my engine air filter, spark plugs, TPS pedal, and frequently add fuel injector cleaner whenever possible (typically every 1500 to 2000 miles). I trusted Armando because I believed that I have exhausted all my options. So, I sent my vehicle back in and a few days later Armando tells me the "cylinder walls are scorched and the engine needs to be replaced." I was very frustrated when I heard this because the car functions fine except the electrical system and a few points in time Armando said he was "Helping me out." By this point I felt as if I just, no, I KNOW I just paid for them to disassemble my engine and put it back together with the CHECK ENGINE LIGHT STILL ON!!! I walk in to pick up my vehicle because I was told it was ready to be picked up, It was not. I had 3 different individuals come up to me and ask what I was there for...I was very confused by this because I saw Armando and I believe I spoke with his manager Tommy Marshall but both did not provide the ANY customer service to appease the situation. I paid and left. This experience is about the worst experience I have ever received from a dealership and recommend that black individuals DO NOT receive service from this location because I believe they have a problem with disgruntled BLACK customers because other customers seemed to be treated with respect. P.S. I hate playing the race card but it seems to be the only reason why I was not approached with concern for why I was disgruntled in the first place. More

Service was excellent Randy my service advisor got me in and out. Randy made is very easy to check in and out Thank you again and out. Randy made is very easy to check in and out Thank you again More

Very good service and help for Steven in service Dep very good looking out for me every time I go in for service I only Del with steven has always gave me exolet service good looking out for me every time I go in for service I only Del with steven has always gave me exolet service More

Not a great experience. I took my truck in (2/28/2020) to fix an issue on my 2018 Chevrolet Silverado. When I dropped it off I was then told that the part is on backorder (not premier Chevrolet fault). I the fix an issue on my 2018 Chevrolet Silverado. When I dropped it off I was then told that the part is on backorder (not premier Chevrolet fault). I then asked if I would get a loaner or rental because I need a vehicle to get to work. Which I was then told that I would be getting the next vehicle that comes in. I recently picked my truck up after a long wait (5/22/2020) and I was never offered a temporary vehicle. I am not sure if this is typical of all dealerships but I was always the one who called to get any update on the vehicle. More

Advisor says he’ll call you and let you know and he never calls you?????? They tell you to leave your car and no shuttle service????? calls you?????? They tell you to leave your car and no shuttle service????? More

I bought my 2020 Malibu RS at BP Premier Chevrolet and had the service dept. change the oil and service my Malibu, job well done. had the service dept. change the oil and service my Malibu, job well done. More

I buy car this dealer the car missing jack stand they say they will orders for me but they lie never Buy car this dealer they will orders for me but they lie never Buy car this dealer More

We had a wonderful experience at Premier Chevrolet in Buena Park, CA. Our salesman Marko listened to what we were looking for and helped us find the right vehicle for us. We recommend Premier Chevrolet f Buena Park, CA. Our salesman Marko listened to what we were looking for and helped us find the right vehicle for us. We recommend Premier Chevrolet for your next vehicle purchase. They will take care of you! More

Very professional dealership. Our salesperson went above and beyond taking care of us and making sure that we received the best deal we could get on our new vehicle. and beyond taking care of us and making sure that we received the best deal we could get on our new vehicle. More

Mario was amazing and had great service. I appreciate his time. He was very up front with pricing and gave me all the best options. time. He was very up front with pricing and gave me all the best options. More