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Premier Chevrolet of Buena Park

Buena Park, CA

3.4
326 Reviews

6692 Auto Center Drive

Buena Park, CA

90621

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Showing 326 reviews

December 13, 2024

They did a great job on the work and went above and beyond with a free car wash More

by Tsmth2314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
December 03, 2024

Ivan was more than patient with us when it came to picking out the right vehicle for us. He was very professional and kind. I will and would recommend this dealership, because the entire staff was fri More

by Lolosoccer14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Hernandez
November 25, 2024

We received excellent service at Premier Chevrolet! We were greeted by salesman Broady who was helpful and knowledgeable throughout the process. Sales manager Chris also delivered excellent customer More

by albert49campos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Broady, Chris, Rick
November 06, 2024

Had my truck for 2 days straight, left me without a vehicle to drive!! No good More

by robertv1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Bartholomew, Chris Reggie
October 23, 2024

Great customer service. Attentive to the customers needs..sales personnel are outstanding. Not overwhelming, helpful More

by Cvela10326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel
October 07, 2024

The worst service department ever! Over 3 hours for an oil change and that was with an appointment ! Will never be back More

by Carissasc
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept on a saturday
August 31, 2024

Excellent service as always. Randy is certainly exceptional, hands down. He always goes above and beyond and listens and is a great communicator between the customer and the auto More

by Cr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy D
July 27, 2024

Derek Stuart, is an awesome sales person, he has so much patience with me and my daughter. He explained everything in detail even taught me a couple of things. He genuinely cares about his customer. He even More

by Marvin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Stuart
July 06, 2024

Going to car dealerships can be overwhelming and stressful. I did not experience those feelings going to Premier Chevrolet of Buena Park. The staff are kind, professional, respectful, informative, a More

by edvardkeshishyan
Recommend Dealer
Yes
Employees Worked With
Shayan
April 09, 2024

If I could give negative ratings, I would. I brought my vehicle in, and more damage was caused. I tried to resolve the issue with the “Customer Experience Manager” who refused to ever call bac More

by Andraya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan, Armando in service. Sandra in Customer Experience. Matt Oberly a- General Manager
Apr 10, 2024 -

Premier Chevrolet of Buena Park responded

Hello Andraya, we regret to hear that your experience with us was not a more positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to Sandra Telles at stelles@chevybuenapark.com. We look forward to hearing from you.

Apr 10, 2024 -

Andraya responded

I left three messages for Sandra and then GM Customer Service spoke with her as well and she told them she would reach out and never did. I called Sandra and Left messages on 3/22/24, 3/25/24, and 3/26/24. None of which were ever returned. I called GM Customer service to assist with the issue. They spoke with her on 4/1 and reassured me that Sandra would be reaching out. She has never once reached out to return my messages nor the direction of GM Customer Service.

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