Premier Chevrolet of Buena Park

If I could give negative ratings, I would. I brought my vehicle in, and more damage was caused. I tried to resolve the issue with the “Customer Experience Manager” who refused to ever call bac I brought my vehicle in, and more damage was caused. I tried to resolve the issue with the “Customer Experience Manager” who refused to ever call back or even have a conversation about my concerns. They caused so much damage and lost my trust in anything that I had the car taken elsewhere to be fixed. Do not trust this dealership’s service dept at all. They created a larger problem than what I had when I brought the car and then tried to blame it on me. They won’t communicate and certainly won’t accept responsibility for their actions. Even the CEM won’t call despite being told by GM Customer Service to reach out to try and resolve this. More

Worst after Sales Service - My niece and I purchase a 2021 Chevy Trax from Derrick at this dealership. It was a pleasure working with Derrick, he made sure the sales process was smooth. A couple of weeks 2021 Chevy Trax from Derrick at this dealership. It was a pleasure working with Derrick, he made sure the sales process was smooth. A couple of weeks later my niece had an accident and the car was towed to the dealership, The dealership took about a week and told us that it requires a brand new transmission about $9-11k. The insurance adjustor approved an used transmission and we had no issues. 30 days later, the dealer service manager has not repaired the car. Last evening, he told us that he finally put the car on the ramp and found that additional parts were needed and now we need to wait for the insurance adjuster to come back and take a look. We have run out of the rental car allowance from the insurance company. I emailed several times to Derrick and the service department, no response. My niece is new to the country and they are giving her some lame excuses. This is the first chevy in the family and now I understand why folks prefer the toyotas and the hondas. Our family is a toyota and a honda family. Long story short, it seems like once they sell you the car, they care less about the service. Those who care about after sales service, I would not recommend this dealership. More

I had a broken side mirror on my Chevrolet so I went to Premier Chevrolet. The service writer told me I needed one or two parts to make the repair but they would have to be ordered. So I paid in advance fo Premier Chevrolet. The service writer told me I needed one or two parts to make the repair but they would have to be ordered. So I paid in advance for the lesser expensive part. I returned to the dealer and left the vehicle for installation. It was determined I needed the other part not ordered instead, so that part was ordered as it was in at a nearby dealer. When I went to pick up the car I noticed the mirror matched in color the same as the car. I was told my part would have to be painted as it came in black. I then looked at the mirror and it appeared to be the old part installed, not the new one. It had minor scratches on it.. The mechanic admitted he had not used the new part because the old one was already painted. I then asked for the part I paid for and he gave it to me in the shipping protective bag. I then went to the cashier for refund and was eventually told after much discussion that I needed the receipt. Premier claims they don’t have access to the receipts even when it was just a couple days prior. So I left the dealership after telling them I would dispute the credit card charge and write up many bad reviews. On my way home I received a call from my service writer that he had made a copy of my parts receipt and attached it to the repair order so I could return for a refund. I then turned around and returned to Premier Chevrolet. Upon arrival there, there was silence from the employees when I entered. The cashier was busy on her cell phone but eventually was told someone would be called to help me. Seven minutes later a man who didn’t identify himself said “ How can I help you” I said you don’t know why I am here? Is there no communications between your staff. He then repeated the same line again. I then walked a few steps to my service writer and asked him to please explain to this man why I am here. I am sure he knew exactly why I was there, he was just playing with me. Once I told him why I drove back to the dealership he said we need the receipt. I told him the service writer had a copy he made when I brought the car in. He then said where is the box. He said” we can’t take it back without the original box. I told him I never had the mirror or box. It was ordered by your parts department staff and delivered directly to the dealership. I asked why can’t someone just go back into the garage and get the box. To which the parts manager said its not his job to dig around looking for it. I said its only been a few minutes and the mechanic can certainly located it since he knows where he set it. Eventually, someone went to get the box. So now they had the box but insisted on the original receipt. This is for a $77.00 plastic part. I had to ask the man who he was and asked for a business card also. I was told I would have to return the next day with the original receipt even though they had made a copy of it earlier in the day. I told them all that this was bad customer service and asked do you think I would ever buy a new car here or even come back for service. California auto repair dealers are required to return the old parts if asked and usually do even if not asked. In this case no used parts where returned, in fact the dealership was going to keep the new part I had paid for and was not needed. When I discovered their scam, they then decided to make it hard to get a refund. I will never return to this dealership for service or purchase. I will tell as many people as possible to never go there because of poor customer service and parts scam. I am in the market for a new car but will perhaps not even consider Chevrolet. I have been a loyal Chevrolet owner for many years and this current vehicle is my 12th Chevrolet. I asked the parts manager to have the general manager call me the next day. Time will tell. More

If you're in the market for a dealership that excels in playing games and attempting to take advantage of customers, look no further than Premier Chevrolet. My recent visit to this dealership was marred by playing games and attempting to take advantage of customers, look no further than Premier Chevrolet. My recent visit to this dealership was marred by a lack of price transparency and a highly rude and disrespectful staff. My recent visit to Premier Chevrolet turned into an ordeal that tested my patience and left me profoundly dissatisfied. What should have been a straightforward experience became a frustrating maze of issues with their inventory management, unavailability of vehicles, and pricing structure that did not align with market standards. The staff's behavior was nothing short of disappointing, as they failed to provide the professionalism and courtesy one would expect when visiting a dealership. I recently embarked on a journey of over an hour to visit Premier Chevrolet, with high hopes of checking out a specific truck I had in mind. However, my visit turned into a frustrating ordeal that left me deeply disappointed. The salesman Ira and I embarked on a wild goose chase to locate not one but three specific trucks. Upon arriving at the dealership, my first challenge was navigating the dealership's small lot for over an hour, searching high and low for the truck I came to see. To my disbelief, I eventually discovered that the truck was not on the lot, but rather sitting in the driveway of the Internet Manager, Ty Oberly, who, as it turned out, was on his day off. My interactions with the staff during this ordeal were less than satisfactory. While the sales representative attempted to be friendly and helpful, the overall communication was disjointed, and nobody seemed to have a clear answer as to why the truck was off-site. But the frustrations didn't end there. The second truck I was interested in seeing had its own set of problems. After inquiring about it, I was informed that the keys had been lost, rendering the vehicle inaccessible for viewing. This left me flabbergasted; how could a dealership misplace keys to a vehicle they were trying to sell? -a baffling oversight for a dealership. In our quest to locate the third truck, walking around the lot holding down the panic button. A vehicle pulls into the lot and parks. The alarm started going off as to our amazement we had finally found the truck to be in possession of "The CONTROLLER" (STEVE ANEMA). As we walked up to Steve as he stood alongside the vehicle dumbfounded that the alarm seemed to be going off. Ira advised that I wanted to see the truck. Steve then became enraged, glaring at IRA with such hate and aggressiveness quickly admonished (IRA) for simply trying to do his job. He then said "let me get my personal belongings first". As if it was going to be a major inconvenience for him to do so. I then intervened with Steve and instructed him not to remove his belongings. This revelation was baffling and infuriating. I couldn't fathom why several vehicles I was interested in were not readily available on the lot during regular business hours. The lack of transparency in this matter was utterly disheartening. Customers should not be subjected to such confusion and inconvenience, especially when making significant efforts to visit a dealership. It's frustrating as a customer to not have the opportunity to see the full inventory and make an informed decision. Ira attempted to persuade me to try and run my credit. I explicitly expressed my preference to review all the numbers before running my credit, a reasonable request given my Tier 1 credit rating that I showed Ira, to get a better rate. I hoped that Premier Chevrolet, given their peculiar practice of allowing managers personal use of dealership vehicles, would offer a competitive deal on the now "used" vehicle with the claimed 2000+ miles on it. He then agreed to speak with (CHRIS RAHANNA) "SALES MANAGER" who sent a highly disrespectful offer with 9% interest. I walked out laughing. CONTINUED... More