Premier Chevrolet Buick GMC - Service Center

Service department was quick and Aaron got me right in with no appointment! I know things are crazy right now but the service department handled it like pros. Aaron was very amazing! with no appointment! I know things are crazy right now but the service department handled it like pros. Aaron was very amazing! More

Service Department is Horrible The service department changed my oil and a couple days later a low oil pressure stop engine warning came on. It went off in less than 2 seconds and d The service department changed my oil and a couple days later a low oil pressure stop engine warning came on. It went off in less than 2 seconds and didn't come on again for about 1-2 months later. I stopped my car immediately and had it taken to the dealership. They told me all of my oil had leaked out, there was a hole in my coolant container and a hole in some type of water pump. They "said" they replaced the parts and put all new oil in my car since I had practically none in it. In their words, I wouldn't have been able to drive mile down the road I was that low on oil. About two months later, I get the warning again. I took it to them, and they said my oil was low and that there was a hole in my coolant container. There's no way that's a coincidence. The people in the service department also lied on the invoice. I didn't read his comments until after I left the dealership, but he had written down my low oil light was on. The light never came on. They also didn't write where they put all new oil in my car the last time the warning came on, so they tried saying it was my fault I hadn't had an oil change in 4 months. Since they said I was low a quart of oil the second time, I left and had my dad add a quart of oil in my car. I didn't trust them to do anything to my car at that point once I found out how bad they tried screwing me over. Once my dad added oil, the warning light went off. About three days later, my car broke down. Now they're not going to fix their mistake because them adding all new oil wasn't "recorded" on the paper. I added how much they said I was low, and yes it was the correct oil. So, I did what they were going to do. Besides, I didn't need an oil change yet. If they went by the last time they added all new oil, I would've been under the recommended mileage for an oil change that was listed on a maintenance spreadsheet on chevy's website. I shouldn't have been low on oil at all. But since it wasn't written down on the papers, they said I was "over the mileage." Another dealership put in a claim about this incident to gm and gm referred back to premier's invoice. Since premier didn't put down that I had all new oil in my car, gm denied covering it. I'm never buying a chevy from here again because I can't put up with these clowns at Premier. All Premier does is lie and cover up their mistakes. More

Service department lacks personality No a very personable service staff, did not discuss any part of inspection as to future needs, what they found with oil leak or recommend any other se No a very personable service staff, did not discuss any part of inspection as to future needs, what they found with oil leak or recommend any other service More

Warranty I bought a vehicle from this dealership, a month later the car was rear ended. It had no other damage other than the bumper cover. An electronic com I bought a vehicle from this dealership, a month later the car was rear ended. It had no other damage other than the bumper cover. An electronic component stopped working after the car was repaired. I called and was told by Randi to bring the car and they would evaluate it, I explained I would call back a few hours later after checking my work schedule. I called and spoke with a male on the second call, and had to explain the issue again. I was told by this male to take it back to the auto body garage. Really, I guess by that guy's logic, if I want a my car washed, I should take it to the dry cleaners. Lousy customer service appears to be a trademark of this dealership I took my car to another local dealership, they evaluated the issue and repaired it all within a few days. Thank goodness they did as it was also a safety concern. I have never been treated so badly by a place of business where I spent $48,000. Although I received a good deal, sometimes its better to take a lesser deal and get better treatment and service. More

rip off artists Went there to get a new power steering cooler installed. Was not told that they do their work based on a labor guide chart. They took 45 minutes to Went there to get a new power steering cooler installed. Was not told that they do their work based on a labor guide chart. They took 45 minutes to replace the cooler and then charged me the "standard time for the repair" of 3 hours (was only at the dealer for 2 hours total). At $100 an hour that is a lot of money for time not spent on my repair. Took 6 calls to the service manager, Mike Swain, to be able to speak to him, and when I questioned the amount of hours charged he explained the guide chart they go by but offered to refund part of my bill for a diagnostic run on a faulty tire pressure sensor I told them was faulty. That was $50, but at least it was something. Two months later no refund on the bogus diagnostic. Bottom line, I will never return to have these CROOKS do any work on my vehicle. BE AWARE, IF THEIR GUIDE SAYS 6 HOURS FOR A REPAIR AND THEY TAKE 1 THEY CHARGE YOU FOR THE 6 BUT JUSTIFY IT BY SAYING THAT IF THE CHART SAYS 2 AND IT TAKES 7 THEY ONLY CHARGE YOU FOR 2. THAT NEVER HAPPENS BUT THEY R0UTINELY FINISH EARLY CHARGING YOU FOR WORK THEY DID NOT DO!!!!!! More

Awful service I must refute the response made by Mike Swain of Premier Chevrolet in Morgantown, WV regarding our truck they serviced. Number one the truck that my s I must refute the response made by Mike Swain of Premier Chevrolet in Morgantown, WV regarding our truck they serviced. Number one the truck that my son drives, who attends West Virginia University, had broken down in Ohio and the top of the motor was worked on by a Chevrolet dealership there. It's 2 hrs from where it broke down in Ohio to Morgantown, WV. We live 2 1/2 hrs. from Morgantown in Pennsylvania. If Premier had a problem with the work done why didn't they call that dealership to discuss it. We had the remaining warranty on the truck which had not yet expired plus GM had given us 2 additional years for the motor. Mike Swain did not talk to GM to have our repair covered since we were already covered. When GM tried to call Mike Swain he would not answer phone and he and some other employees just laughed. My son was standing in front of Mike and I was on my cell phone with my son during this incident. The lack of professionalism amazes me. Yes I did tell yell at Mike Swain due to my continued frustration with his attitude. During one call I placed to Mike I asked to speak to Charles Six who I asked if he was standing next to Mike, Mike stated he was then he hung up phone. I'm appalled by their actions. I wonder if the owner, John Cognac, knows about the behavior of his employees or does he condone it. My husband talked to Charles Six this evening regarding the rental car fee from a rental company because they could not give my son a rental car because he wasn't 25 yrs. old and my son needed a vehicle while Premier was working on his truck. They had initially stated they would pay for the rental car but my son would have to pay for the underage fee of $20/day which was $120 total which my son paid. Now they won't pay for it. This is the first of many lies they made. Charles Six also stated they "DID NOT" have to work on his vehicle. Why did they...they could of said they wouldn't work on it and we would of gone to another dealership in another town. At one point while they where working on the truck my husband asked them to push it out into the parking lot and we would have it towed somewhere else....Mike Swain said they couldn't do that. Tonight Charles Six told my husband they should of pushed it out of the shop and into the parking lot and we could of had it towed elsewhere. More lies which is it. Wish they would of done it. Unbelievable..... Another instance I made Mike Swain mad and he told my son if we didn't quit calling him he would keep vehicle another week. I was on the phone with my son while Mike was stating this to him and yes I heard it. What, he was going to hold our truck hostage. We were told by friends to get the police and go get the truck. Maybe we should of. Upon further research I have found so many dissatisfied service customers (check out ones on Premiers Facebook page) it's appalling. I have never in my entire life experienced a dealership like them. I hope I never do again. Oh and on the invoice it stated they would never work on our truck again. I laughed so hard I cried...really...you think I would want to come back, I would never take any vehicle to them. We did file a complaint with GM customer service. I'm convinced that GM doesn't care what this dealership does, even though the customer service representative stated if Premier didn't call her back it would reflect poorly on them..that's a joke, it all boils down to the mighty dollar. Also the rewiring of the wiring harness was a joke...talked to a couple repair shops and they stated they have never heard of such a thing. Premier should of replaced the wiring harness not repair it. That was a $500+ repair. Friends suggested because my son was a college student they were just jerking him around. They were. It took Premier over a week to get the parts to fix the truck. I could of bought them and driven them to Premier faster then what it took them to get them. My suggestion is always do your research before you patronize a dealership, it would of saved us a lot of frustration and hopefully it will save another customer from having to go thru what we did. I will be filing a complaint with the Attorney General. Maybe it won't do any good but maybe it will. More

Service department markups are rediculous I took my vehicle to have a ABS light serviced. They diagnosed it as a driver side speed sensor wiring harness gone bad and quoted me $500 and some ch I took my vehicle to have a ABS light serviced. They diagnosed it as a driver side speed sensor wiring harness gone bad and quoted me $500 and some change to fix it. The part cost $40 brand new at a local auto parts dealer and took me 30 min to install. I can not stress how inappropriate I feel their quote was. More