Premier Chevrolet Buick GMC - Service Center

"OUTSTANDING" Customer Service! I'm consistently pleased with the service department's work & staff @ Premier! I'm consistently pleased with the service department's work & staff @ Premier! More

GREAT NEW AND USED AUTO'S IN TOWN NO HASSELS PROFESSIONAL SALES FORCE ALL READY TO TAKE GREAT CARE OF YOUR WANTS AND NEEDS. SALES FORCE ALL READY TO TAKE GREAT CARE OF YOUR WANTS AND NEEDS. More

I'm consistently pleased with the service department's work & staff @ Premier! No matter who is assigned to my service issue, they seem conscientious of the fact that we only have 1 vehicle. They offer me work & staff @ Premier! No matter who is assigned to my service issue, they seem conscientious of the fact that we only have 1 vehicle. They offer me the soonest available appointment. They communicate typically within 30mins-1hr the problem, and are upfront about the costs associated with fixing that. If it'll take longer than that, they offer to shuttle me back & forth to the dealership, like they did this most recent time (despite the snow:). From the service dept. manager, Sam, to the service advisors out front (Andy-this appointment), to the shuttle driver, they have been so personable and friendly. Vehicle repair is something that could normally be a very stressful situation. But I have found at Premier I don't stress, because the service staff really seem to care about getting my vehicle back to fully operational asap, at the best price they can give me. And I can't forget the mechanics, because most importantly, when the Premier service dept. makes a repair on my SUV, they fix the problem! They've taken care of my SUV from oil changes/tire rotations to a new transmission, and everything in between! Thanks Premier Service Dept.! Keep up the good work! More

My engine check light was on, so I sent my car there to check. The technician later called me to suggest that I need to pay 5K to replace some parts. It is too much since my car is only worth 5 K, so I ask check. The technician later called me to suggest that I need to pay 5K to replace some parts. It is too much since my car is only worth 5 K, so I asked to take my car back. It is very sad that they told me it took them a whole day to take my car apart and that it would take them another entire day to bring all the parts back. Due this reason, they charged me $ 300 to allow me to take my car back. I later drove my car to another auto shop. They diagonalized my car and gave me the exact the same report. The auto shop did not charge me any money and told me I could keep on driving my car until my car failed to start. They estimated the cost would be $500 to $2000 to replace the parts to fix. It is my first to witness someone lie to me like the guy in this "Premier Chevrolet GMC of Morgantown", who actually already charged me $1000 to replace the ECM one week before I found the engine check light was on. I have my worst experience in this shop and I believe these guys are simply evil! Please be wise to keep away from this shop. More

The remotes and the push button on my door handle work occasionally. I checked the batteries in both remotes, and they were good. I made an appointment for an oil change and to have the remotes reset. I e occasionally. I checked the batteries in both remotes, and they were good. I made an appointment for an oil change and to have the remotes reset. I explained everything that I did to the gentleman who scheduled the appointment. When I arrived to pick up my truck, I was told the technician checked the batteries in the remotes and verified that they were making connection. He said, and I quote, "If you keep having issues with the remotes, you can bring it back to have them reset." SERIOUSLY! That is what I requested when the appointment was made. They sure didn't have issue taking my $100 plus dollars for an oil change. More

The group of guys and ladies that John has working at his dealership are all top notch. Service department is always on top of things and sales department are great to work with and Thomas in financing is gr dealership are all top notch. Service department is always on top of things and sales department are great to work with and Thomas in financing is great. More

I like the the ease of making appointments, as always it a pleasure to work with Mike Lorenzen. He is the only service advisor that greets me with a smile. a pleasure to work with Mike Lorenzen. He is the only service advisor that greets me with a smile. More

Winderful dealership & awesome employees! Always there to accommodate, listen, & so friendly! Always willing to go the extra mile! Always there to accommodate, listen, & so friendly! Always willing to go the extra mile! More

Sam was awesome! He was communicating every step of the way and gave me honest and clear information. He listened to my thoughts and sincerely considered my budget wh He was communicating every step of the way and gave me honest and clear information. He listened to my thoughts and sincerely considered my budget while still recommending and insisting on the best products for the safety and longevity of my Acadia. We were able to make all the required repairs and maintenance fit in my budget thanks to his diligence and professional knowledge. The team was excellent every step of the way and while I had seriously been considering trading in my Acadia for a different brand totally due to the issues I had at a previous service center, I was thrilled to not feel haggled, hassled, and pressured. It made me feel much better about sticking with my GMC knowing the service center was operating with integrity and was customer-focused, while still delivering incredible service. More

The best place you can trust great communication and customer service great staff great facilities customer service great staff great facilities More