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Premier Chevrolet GMC of Morgantown
Morgantown, WV
162 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 162 reviews
March 05, 2015
Very Disappointed! Very poor customer service. Salesmen and managers do not return calls. Salesman Kenny did not know his product. We felt like an inconvenience to them Very poor customer service. Salesmen and managers do not return calls. Salesman Kenny did not know his product. We felt like an inconvenience to them. Financing option are limited even with great credit. Left there feeling like we made a deal with the devil. Very very disappointed with the entire process. More
by Shalene
Employees Worked With
Alan Taylor, Kenny Hammond
March 03, 2015
They blew me off on a recall I called and made an appointment and then a special trip and left the car off to have some recall work done on my 2009 Pontiac Vibe. They did not do I called and made an appointment and then a special trip and left the car off to have some recall work done on my 2009 Pontiac Vibe. They did not do the work, and said they needed more parts to cover other recalls on the car as well, one an airbag issue. They said they would call me and reschedule. They never called. I called them three times over several months, each time speaking with another service person who promised to call me and schedule the work Never happened. I called GMC and now am trying another dealer. A big and unsafe pain in the neck, really annoying. Quite a contrast to the TLC I get from a Subaru dealer. I would avoid them. More
by Tom Rodd
Employees Worked With
Do not know
February 27, 2015
Bad service, no one will answer the phone, or return a call they left a funnel in the valve cover after an oil change and the filler cap left on the battery tray. After leaving a message, (they wont answer the they left a funnel in the valve cover after an oil change and the filler cap left on the battery tray. After leaving a message, (they wont answer the phone) it as 3 hours later before I got a returned call. Another time after 2 messages I am still waiting 3 weeks later about 4wheel drive service and the transfer stuck in Auto. Did I get a call back, NO. They will also no honor certain private discounts. Do I recommend this dealership? NO Go to Team One in Oakland!! More
by Spike
Employees Worked With
Mike Swain
February 24, 2015
Treated with honesty and respect I purchased a 2015 GMC Acadia from Kenny and found both Kenny and the Sales Manager, Gerry a pleasure to work with. I'll be back in a couple of years I purchased a 2015 GMC Acadia from Kenny and found both Kenny and the Sales Manager, Gerry a pleasure to work with. I'll be back in a couple of years when it's time to trade again. More
by Stan in Morgantown
Employees Worked With
Thomas in Finance, Gerry Raymond, Kenny Hammond
February 10, 2015
Deceptive Sales Department Our overall experience with this dealership's sales department will keep us from ever dealing with them again in the future. They get the sale, and t Our overall experience with this dealership's sales department will keep us from ever dealing with them again in the future. They get the sale, and that is it. No customer service at all. Brought up concerns after the sale, and they continually lie and refuse to return calls. I really don't understand how this dealership expects to stay in business if they continue to use this group of salesmen. More
by Robert
Employees Worked With
Robert Bishoff
February 10, 2015
simple oil change and minor maintenance I had an appointment for 1 pm and I showed up at 12 30 pm just to get there early. I spoke with Josiah told hima weird noise was coming from my back I had an appointment for 1 pm and I showed up at 12 30 pm just to get there early. I spoke with Josiah told hima weird noise was coming from my back passenger tire, a piece on my door just broke that morning, and a oil change. I SIGNED a paper saying what all will be done with my car. They said an hour it will be done. Finally at 3 pm I called and called. Finally Roberta answered she transfered me to someone's voice mail. I hung up called back several times she wouldn't answer. My husband called and she answered his phone call.. she then went to tell him I never brought my car in, then to say they lost my car, then to say they forgot all about my car.. they finally delivered my car at 630 pm. And the foot was still never fixed. .. it is now 3 weeks later and I'm still waiting on my part that they said will be there in a day or two.. this is absolutely the worst service department ever.. the employees are RUDE! ! You would think the owner of the business would do something. But I guess he enjoys having a horrible business environment. Do not bring your car here... drive to clarksburg!! Very friendly and they bend over backwards to make things right for you! !!! More
by Jkl1013
Employees Worked With
Josiah and Roberta
February 09, 2015
Good experience Worked with Chris, Nithin and Gerry on purchasing our 2015 Acadia. They were friendly and professional. I would recommend to anyone in the market for Worked with Chris, Nithin and Gerry on purchasing our 2015 Acadia. They were friendly and professional. I would recommend to anyone in the market for a GMC. More
by jwork
Employees Worked With
Nithin Appani, Gerry Raymond, Chris Matala
January 24, 2015
Good first experience I had an excellent first car buying experience here. Kenny and Max were very friendly and answered any questions that I had. I would certainly recomme I had an excellent first car buying experience here. Kenny and Max were very friendly and answered any questions that I had. I would certainly recommend them to others in the market for a car. More
by mat5592
Employees Worked With
Kenny Hammond, Max Black
January 13, 2015
Great My experience was great! With the help of David Babel and Nithin Appani I purchased a 2012 Chevy Cruze, great salesman very kind and helpful!! I would My experience was great! With the help of David Babel and Nithin Appani I purchased a 2012 Chevy Cruze, great salesman very kind and helpful!! I would recommend this dealership because they do what they can to help you find what you need and do what you can afford. :) Gerry Raymond was also very helpful. More
by meggy.dk16
Employees Worked With
Nithin Appani, Dave Babel, Gerry Raymond
January 06, 2015
Very pleased Had a very good experience buying a new Traverse. Our salesman was very friendly and helpful and there was absolutely no pressure. Would highly recomm Had a very good experience buying a new Traverse. Our salesman was very friendly and helpful and there was absolutely no pressure. Would highly recommend. More
by jscott84
