Premier Automotive

This was a terrible experience. When I was there, it was fine. They fixed things I asked to fix. Patrick was an excellent salesman that was in contact with me throughout. They d When I was there, it was fine. They fixed things I asked to fix. Patrick was an excellent salesman that was in contact with me throughout. They did fix things that were requested. I had a clean car fax and it they said it passed their inspection. I don't mind giving credit where credit is due. The purchasing aspect was fine. Jesus handled my questions with pose and understanding. I never felt like he was annoyed by my questions, of which I had many. I thought I had secured financing from Capital One before I got there and that they worked with dealership so that the offer sheet was already done. He discussed that with me and I felt his explanation was reasonable. I would have given Patrick a similar rating, but then he treated me terribly afterwards. Not calling me back. Taking hours and hours to text back knowing full well I am hospital worker who works at night. When I was with him at the dealership, he had no problem stopping our conversation to answer the phone, but all of a sudden he can't answer people back. I live in Maryland and went to get it inspected and the list is multiple items that total a quarter of the cost of the car. 16k for the car and 4100 for repairs. The problem is that if they fail inspection they are required to detail why. They did not. The check engine light came on the 15 minutes into my drive home. I came back the next day and they ran the codes and stated the only code that came up was the battery voltage. When I got it to do my inspection, the catalytic converter requires replacement and a coolant leak coded back. Furthermore, multiple other aspects failed this inspection. The most notably was that they put the rear rotors on the front wheel. Which now have to be replaced because rear and front rotors are different. I am a reasonable person and do understand "As is", but they are required to disclose. If they missed these things on the first error code test, they should have gotten it on the next time they ran the codes because once the battery voltage code was fixed, 25 minutes after the check engine light came on again. I tried to discuss this with Mike and he acted like he never heard of me even though Patrick asked me for the inspection invoice and said he would give it to Mike. Finally got a hold of Mike, 6 hours later, and he said that never happened. So he said he would look into it. I called him a half hour later and he then acted like he didn't know what I was talking about again. These are unscrupulous businessmen that would sell you anything. If there is anything wrong, they will treat you like you are stupid and nothing after they get their sale. They rely on new business not repeat business. I'm happy for those that made it out of this dealership without massive bills... but I bet that is luck and not anything having to do with the prowess of the business. There are plenty of dealership fish in the sea, throw this fish back. It isn't worth it. Now, let me get back to working OT so that i can afford my $4100 inspection bill because they won't even do me the courtesy of calling me back and acting like men. Cheers to all. I hope this helps. More

Patrick was a great representative and took care of all of his customers on a busy Saturday of his customers on a busy Saturday More

Nice relaxed atmosphere-everyone was so nice-Thank you Jesus for putting me in a great car at a good price! Jesus for putting me in a great car at a good price! More

10 out of 10 will recommend Great Service fast and affordable options ! Thanks Jesus again affordable options ! Thanks Jesus again More

Jesus and David were amazing help through the process and made every simple and easy to walk through made every simple and easy to walk through More

Car is holding up great after weeks of driving it, no complaints. Awesome service and great people. complaints. Awesome service and great people. More

I have purchased three vehicles from Patrick in three different companies over the past 13 years. I just so happened to be passing by Premier Auto and noticed him standing outside. My daughter has been l different companies over the past 13 years. I just so happened to be passing by Premier Auto and noticed him standing outside. My daughter has been looking for a HONDA HR-V and it just so happened that they got one in yesterday morning. My daughter is very happy and the search is over. Thank you Pat and Mike More

David was very friendly and helpful throughout the entire process! We are very happy and would would recommend him to our friends and family process! We are very happy and would would recommend him to our friends and family More

Good worked with me through the process great customer service and got what I wanted service and got what I wanted More

They were able to get me in and out super quickly they provided all the information that I requested if I have to buy a car again I will definitely buy it from them provided all the information that I requested if I have to buy a car again I will definitely buy it from them More