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Preferred Auto Illinois Road
Fort Wayne, IN
93 Reviews
Today, Preferred Auto on Illinois Road has hundreds of vehicles and a 20,000 sq. ft. Service Facility here in Fort Wayne. Many of our vehicles are 1-owner and have zero reported accidents. Prior to being offered for sale, our Service Department inspect each vehicle and make necessary repairs, adding a great deal of value for our customers.
Our goal at Preferred Automotive Group is to offer quality vehicles and automotive service at fair and competitive prices, as well as an experience you won’t find anywhere else. We continue to maintain an A+ Accredited rating with the Better Business Bureau of Northern Indiana and are the only used car dealership to ever win the BBB Torch Award for Integrity in the marketplace.
Thanks for stopping by and we hope to welcome you to the Preferred Auto family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 93 reviews
June 09, 2017
Have not paid off trade been over a month. Traded in a vehicle been over a month ago and it is still not paid for. Then I go into resolve the problem and they were in no rush to fix the problem Traded in a vehicle been over a month ago and it is still not paid for. Then I go into resolve the problem and they were in no rush to fix the problem. I've now made another payment on vehicle that I should not have with me also losing money in interest daily. It has effected my credit score showing debt I do not posses. I would highly recommend not doing business with them so glad I didn't get my loan through them. More
by Nathen Tackett
Employees Worked With
Jared Gettys
October 13, 2015
Taken Advantage of I spoke with Jay, until he found out I was unhappy and Rob the GM from Illinois Road. Bought my Jeep 4 weeks ago. It has been in their shop for the la I spoke with Jay, until he found out I was unhappy and Rob the GM from Illinois Road. Bought my Jeep 4 weeks ago. It has been in their shop for the last 2 weeks. Transmission went out, drive shaft, and bearings. Worst Customer Service I have ever experienced. More
by bz
Employees Worked With
Jerrod, Jason Barnes, Rob Goodman, Jay Leonard
October 10, 2014
Poor everything! This place is terrible! Poor customer service, no follow up. Chad (salesman) is nice to your face, but as soon as you walk out with keys in hand, you This place is terrible! Poor customer service, no follow up. Chad (salesman) is nice to your face, but as soon as you walk out with keys in hand, you never hear from him again. Travis (sales manager), could care less about taking care of a customer no matter how small the detail is!!!! The car we traded was better than the one we bought!!!! DO NOT GO THERE!!!!! More
by 0312
Employees Worked With
Chad and Travis
