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Precision Toyota of Tucson

Tucson, AZ

4.5
1,236 Reviews

700 W Wetmore Rd

Tucson, AZ

85705

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Showing 1,236 reviews

January 09, 2019

Great Dealership I have purchased several new cars from Precision Toyota. Every experience so far has been great. From sales to service this dealership is top notch. More

by Drclah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Camacho, Jose Hernandez, Ludovic "Vic" Mea
Jan 11, 2019 -

Precision Toyota of Tucson responded

Hi Drclah, We are doing our best to be the greatest dealership we can be, we are glad is shows! Thank you for sharing your feedback with us and others! We are always here to help you when you need us! Truly, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

January 09, 2019

Best experience ever. I must say that dealing with Precision Toyota has been the best experience I have ever had at a car dealership. They were very professional and helpfu More

by Gator321
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ishmael Cruz , Ludovic "Vic" Mea
Jan 25, 2019 -

Precision Toyota of Tucson responded

Hello Gator321! We really appreciate your 5-star review! Thank you very much for being our guest! We look forward to continuing to serve you! Truly, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com

January 08, 2019

Clean, prompt, very professional. As a new customer Eddie answered all my questions; he was very professional. The waiting room was clean and comfortable. I appreciated the way snack More

by als944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Castro
Jan 11, 2019 -

Precision Toyota of Tucson responded

Hello als944, Thank you for you feedback! We are happy to hear that you had a great experience working with Eddie Castro! We think he's pretty great too! It's always our pleasure to serve you! We will be here when you need us! Truly, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

January 08, 2019

Always Taken Care Of Getting my car serviced at Toyota is a pleasure. The communication with the service agent is great. Everyone couldn’ be nicer. The waiting area feels More

by Sheilab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Burt
Jan 11, 2019 -

Precision Toyota of Tucson responded

Hello Sheilab, It's our pleasure to always take care of you and to keep your vehicle running like a champ! We are extremely grateful that you've shared your feedback! We look forward to seeing you again! Truly, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

January 07, 2019

Exceptional! My vehicle was taken as soon we arrived to the dealership. My service agent was amazing and the wait was very pleasant! Can’t wait to go back again! More

by crim6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot recall
Jan 11, 2019 -

Precision Toyota of Tucson responded

Hello Crim6! Thank you very much for your awesome review! We build this dealership with our guests in mind, so we are thrilled to hear that you like it! :) We will be here when you need us! Safe travels! Truly, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

January 07, 2019

Perfection Luis greeted me and made me feel welcome from the moment I drove in and out. Treated me like family and got to drive out with a brand new truck. More

by Steelers43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Lopez
Jan 11, 2019 -

Precision Toyota of Tucson responded

Hello Steelers43, WOW! We like that title of your review :) Thank you so very much for your feedback, and we are grateful that you're sharing it with us! We look forward to seeing you again! Truly, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

January 04, 2019

Precision is the BEST IN TUCSON EXCELLENT in every way! From the great deal Mike Dougall in sales got me to the courteous service after the sale - Precision rocks! Thanks guys! More

by Yesyesno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dougall
Jan 04, 2019 -

Precision Toyota of Tucson responded

Hello Yesyesno! This is one of the best reviews we've ever had! I can't come up with the correct words to tell you how much we appreciate you and we are thrilled to have you here as our guest! I will be sharing with review with Mike Dougall! Welcome to the Precision Toyota of Tucson family! Safe travels! Truly, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

January 03, 2019

Good but room for improvement My only quibble was the delay in checking me in for my service appointment. I had a 10:45 appt. but did not get checked in until 11:15. Was left sit More

by Toyo owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Ivy
Jan 04, 2019 -

Precision Toyota of Tucson responded

Hello Toyo owner! Thank you for your positive review! We apologize for any delay in checking you into the service department. It's not what we want and we are always working to improve, as we understand there's always room for that! All our advisor's are able to help any guest anytime. I'd like to know more about what caused the delay buy I'm unable to look up your records without your name. Please know, this is not a normal occurrence and again we are sorry. Please call me when you have a few minutes? You can reach me directly at 520-665-3746 Truly, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

December 31, 2018

On time and as promised. Very friendly and knowledgeable. Dealership was clean and welcoming. Made it a pleasure to be there Thank you very much. More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arti
Jan 04, 2019 -

Precision Toyota of Tucson responded

Thanks so much for your review, Matt! We appreciate your business and we're glad to see our team has provided you with excellent service. We look forward to your next visit. Best, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

December 30, 2018

Horrible Charging me over $1000 for a headlight lamp was outrageous. To at least given me a small discount would have gone a long way. I’m buying a new car nex More

by Ekimbler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Burt
Jan 04, 2019 -

Precision Toyota of Tucson responded

Hi Elaine, All of us at Precision Toyota are sad to see your review today. When I called David Burt regarding your visit, he had nothing but nice things to say. I understand it disappointing when something breaks on our vehicles. It's not something we want to have happen and vehicles are machines, so we know eventually things could break or wear out. The headlights for on your vehicle are computer controlled, causing for their to be other parts involved, not just a headlight. I'd like to discuss this situation with you when you have a few minutes. We don't want you to be upset with us, or disappointed. You can reach me directly at 520-665-3746 I hope to hear from you soon. Truly, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Jan 05, 2019 -

Ekimbler responded

Your response is condescending. And David having nothing but nice things to say doesn’t make sense since I’m the customer. I’m sorry but your pricing is unethical.

Jan 05, 2019 -

Ekimbler responded

This isn’t about my feelings or Dave’s feelings. This is about Toyota’s poor design which they fixed the following year. A discount or at least what Dave originally quoted would have been appreciated.

Jan 07, 2019 -

Precision Toyota of Tucson responded

Hi Elaine, My response was definitely not meant in a conceding way. Before I continue with my response I would like to speak with you. I do understand that Toyota changed the design of the headlights the next model year. I hope you'll call me when you have a few minutes. You can reach me directly at 520-665-3746 Truly, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy,com 520-795-5565

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