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Precision Toyota of Tucson
Tucson, AZ
1,236 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,236 reviews
February 14, 2024
My experience with Precision Toyota was Great. They were professional at every stage of the process. I cannot say enough good things about our salesperson Kristin Leone. She was able to get me They were professional at every stage of the process. I cannot say enough good things about our salesperson Kristin Leone. She was able to get me a great price on the vehicle that I was looking for, and provided a relaxed experience from start to finish! She gets five Stars. More
by jim.pollack1958
Employees Worked With
Kristin Leone sales dept. Five Stars. James Alegria finace dept. Five Stars , Casey Rowe
January 29, 2024
Professional and courteous . excellent service. Efficient, nice waiting area. Communicative, polite, friendly, great customer service, excellent service. Efficient, nice waiting area. Communicative, polite, friendly, great customer service, More
by Mrtha_morales71
Employees Worked With
Henry
January 05, 2024
I went here for an oil change and tire rotation a few months back. The whole time the man was working with me was rude and pushy. After the fact they gave me a list of upwards of $5,000 of things that we months back. The whole time the man was working with me was rude and pushy. After the fact they gave me a list of upwards of $5,000 of things that were “urgently broken” insinuating that if I didn’t fix them immediately I’d get in a crash. Coupled with the videos they took to try and back up their lie that stuff was broken it was all pretty sleazy with them trying to scare you into getting expensive services done. It all felt scammy so I went to the other Toyota in Tucson and what do you know there is literally nothing wrong with the car and I had been lied to. I would dissuade anyone from going here and frankly there is no amount of money you could pay me to get my car serviced here because they are scummy liars. More
by Pdea
Employees Worked With
Juan Alvarez
November 30, 2023
Always prompt, always have all the answers to the questions I ask and all the service on my Toyota vehicles (2) are completed as projected. Quality from beginning to end. questions I ask and all the service on my Toyota vehicles (2) are completed as projected. Quality from beginning to end. More
by dickc0049
Employees Worked With
Service Rep
November 16, 2023
Gabe H was extremely helpful with getting my car repaired! I was initially not happy because I did not get a call back regarding a quote and had to follow up. Thankfully, Gabe took care of everythin repaired! I was initially not happy because I did not get a call back regarding a quote and had to follow up. Thankfully, Gabe took care of everything in a timely manner. More
by A
Employees Worked With
Gabe Hernandez
October 26, 2023
I was originally satisfied with the customer service for repairs. However, in the past year I have become a dissatisfied customer and will look elsewhere for service. In December last year my vehicle need repairs. However, in the past year I have become a dissatisfied customer and will look elsewhere for service. In December last year my vehicle needed a new battery. It was still under the bumper to bumper warranty. At first Precision told me they would not replace the battery. I had to discuss this matter at length with someone in management and while they did replace the battery as a warranty repair it was an unpleasant experience. When I purchased the vehicle in 2021 I specifically inquired about quick service for oil changes and 5,000 mile check-ups. They assured me that they provided these services, on a drive-in basis, in about 1 hour. Now, in my last two or three visits, they are quoting over 2 hours for a simple oil change and they prefer that you make an appointment. They have a speech about how busy their service technicians are, overworked, apparently. This seems to be nonsense, Precision has more than likely found out that they can layoff repair staff, make customers wait longer, and still make a profit. Bad work on the part of Precision, I will take my business elsewhere. More
by Customer
Employees Worked With
Confidential
October 21, 2023
Lindsey was very patient with this customer! Her customer service was top notch! Precision Toyota had my car fixed within 24 hours, which was greatly appreciated! Her customer service was top notch! Precision Toyota had my car fixed within 24 hours, which was greatly appreciated! More
by Jude
Employees Worked With
Lindsey
