Precision Toyota of Tucson

Precision Toyota of Tucson responded

Thanks Avalon! Our team always wants to make sure that our guests have a very enjoyable and hassle-free experience. We appreciate your business with us and invite you to come back! Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Precision Toyota of Tucson responded

Hi Billy, Thank you for your feedback. We are sad to see your review and it's true that we had trouble aligning your vehicle. The technician, who is Master Certified spent 2.5 hours with your automobile. We actually offered you a shuttle ride, and we also offered you a loaner vehicle free of charge and you declined. He aligned it and test drove it 3 times to make sure he had it right. You sales slip which states 1.0 hours of work, actually means that's what he gets paid, not how long it should take. If it takes him 5 hours, he still gets paid 1.0. Vehicles are machines and things don't always go the way we plan. We never want to leave a guest waiting any longer than necessary and we want your vehicle to perform correctly. Please except our sincere apology for your wait time. It wasn't our intention to keep you waiting. I left you a voicemail a little bit ago. I hope I will hear back from you soon. You can reach me directly at 520-665-3746 . Sincerely, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Precision Toyota of Tucson responded

Hi Tony! Thank you so your review and your understanding! It's our pleasure to have Lindsay on our team! We provides our guests with amazing customer service while also being honest. We always work hard to have our guests spend as little time waiting as possible. Thank you for visiting us! We will be here for you anytime! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Precision Toyota of Tucson responded

Hello Marysmiles! We love seeing your review! Thank you very much! You can expect our whole team to always provide you with any help you need, with a smile :) It's our pleasure to have you as a part of the Precision Toyota family. We will be here when you need us! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Precision Toyota of Tucson responded

Hello nicolettaaguccioni, Thank you so much for your 5-star review! We are thrilled to read of your happiness! We will always be here when you need us! Have a great rest of your week! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Precision Toyota of Tucson responded

Hi David, We are troubled to see your review today and I understand you've already personally spoken to our Service Director, Peter Orlinski. As a courtesy we did offer you a Lyft ride home. We did not foresee the issue of picking you back up when your vehicle was ready at 12:30pm. We should have looked closer at your address and distance. We've learned there are not many Lyft drivers near where your zip code. For many reasons we are only allowed offer shuttle service within 16 miles of the dealership. We apologize for the inconvenience as we were only trying to help. We hope that next time you'll enjoy our state of the art dealership and all it has to offer. Sincerely, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Precision Toyota of Tucson responded

Hi Hugh, Thank you for speaking with me today. You feedback regarding your service advisor was awesome! I was glad your hear that your vehicle service ran right on time and that you were comfortable waiting in our lounge. The servicing for your new Toyota is free for the first 2 years or 25,000 miles, whichever comes first as stated in your owners manuals on page 38 of your maintenance guide. Your vehicle uses 0W-20, which is synthetic oil and Toyota recommends is replaced every 10,000 miles. You asked that the oil be changed at 5,000. We asked if you wanted to use your Toyota coupon for the 10,000 service and you said no. There was a charge for $74.23 for the oil change you requested. Vehicles get put on a lift regardless of the oil is being changed or not, so there would be a lessor charge because it's already on the lift. We do rotate the tires every 5,000 miles and can't know you have a balancing issue without hearing about the concern. Your vehicle is still under the 1 year 12,000 mile warranty, so had we known there was a tire balance issue, we would have corrected for you under Toyota warranty. If you turn you page 38 in your maintenance guide owners manual, that goes over you maintenance that is free and covered by Toyota, should you choose addition items, there will be a charge. I feel sad seeing your review after you telling me what a great experience you had here. I again thank you for all your feedback and I'm here if you had any other questions. Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Precision Toyota of Tucson responded

Hello Laura.b! We are thrilled to see your review! Thank you so much! We are honored to have Vic and Melyssa as part of the Precision Toyota team and we are so glad you enjoyed working with them! Enjoy your new vehicle! If you need anything, we are right here to help you! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Precision Toyota of Tucson responded

Hello AZShirley, Thanks so much for your review! We appreciate your business and we're glad to see Artie and Juan provided you with excellent service. I will make sure they both get the kudos they deserve! We look forward to your next visit. Best, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565