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Precision Toyota of Tucson

Tucson, AZ

4.5
1,236 Reviews

700 W Wetmore Rd

Tucson, AZ

85705

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Showing 1,236 reviews

April 12, 2019

Buying a new car Luis was the best salesman that we've ever dealt with. No pressure tactics and listened to what we were saying. Would go back and ask for Luis any day More

by Art
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Lopez and Monique Andrade
May 03, 2019 -

Precision Toyota of Tucson responded

Hello Art! Thank you for your 5 star review! We are thrilled to hear that Luis Lopez was able to help with your needs. If we can assist you in any way please give us a call! Have a great week! Sincerely, Sunny Davis Customer Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

April 10, 2019

Service okay but a bit high in price. Don’t buy a car here Service is okay although I hear comparatively their price is high. They are closest so I can pay a bit more. Don’t buy a car here though. I More

by Basscatcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karina Martinez, Raul Paratagas, John Rowe (owner), Sunny Davis
Apr 10, 2019 -

Precision Toyota of Tucson responded

Hi Kevin, We’re sorry you weren’t able to accept various team members’ efforts to clarify and resolve your issues. Your desire to purchase a new Tundra for $9,000 under MSRP was not a tenable or market-based offer. ($52,675 MSRP minus 20,000 cash down minus $23,662 trade allowance equals $9,013 below MSRP.) When we explained this math, you wrote, “If this cannot happen I am content to keep looking.” We monitor our sales and service competition closely to ensure all our pricing and offers are market-based and competitive. If ever it’s not, we invite guests to bring any specific discrepancies to our attention so they can be addressed. Specific details help us create an "apples-to-apples" comparison and ensure our guests are getting the value they deserve, at whichever dealership they ultimately choose. We would have welcomed you showing us a negative nine-thousand Tundra offer from a competing dealer, but that documentation never materialized. We pride ourselves on our nationally award-winning guest service, but are sorry to hear that we cannot meet your standards. Despite our best efforts to appease you, we recognize that we're not the best fit for your needs moving forward. We hope your automotive needs are better met at the other establishment you mentioned. We wish you safe and happy travels ahead. Sincerely, Precision Toyota of Tucson

April 09, 2019

Honest employees We have bought about a dozen cars as a family from Ricardo Morgan at Precision. He is honest and great to work with. The service department is also go More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Smith in service, Ricardo Morgan, Omar Robles
Apr 11, 2019 -

Precision Toyota of Tucson responded

Hi John! Thank you so much for your spectacular review! Ricardo Morgan is an amazing person and a pleasure to work with. We appreciate your kind words and being our guest all these years! We look forward to continuing to serve you! We will be here when you need us! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

April 08, 2019

Great service The Customer Relations people I have worked with have been very professional, knowledgeable and caring. They keep me informed as the work proceeds on More

by Oldybutgoody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Rau
Apr 11, 2019 -

Precision Toyota of Tucson responded

Oldybutgoody, Your review means so much to us! We really appreciate your feedback and kudos to Jay Rau! Jay is truly amazing and we are thrilled that you had a chance to work with him! We are honored to have you as part of the Precision Toyota of Tucson family! We look forward to working with you again! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

April 08, 2019

Great I enjoyed myself. The dealer Ulises Sanchez was awesome. He made me feel comfortable and his knowledge of the vehicles was on point. AWESOME AWESOME More

by Anthony88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ulises Sanchez, was my dealer. Great Great man. Loved his help
Apr 11, 2019 -

Precision Toyota of Tucson responded

Hello Anthony88! We are happy to see your review today! We agree, Ulises Sanchez is awesome and we are glad you had a chance to work with him! :) We appreciate all of our guests' feedback and I would love to know how we could improve to earn that extra star! Please feel free to contact me personally. Thank you for being our guest! Best, Sunny Davis Customer Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565 "

April 05, 2019

Excellent customer service They took excellent care of me and even waved at the charge for my rental car ( I didn’t even ask them too) which was greatly appreciated! More

by Tucson Dawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Morales
Apr 11, 2019 -

Precision Toyota of Tucson responded

Tucson Dawn! Thank you so much for being our guest! We are so happy to see your 5-star review! If you need our help again, you know where to find us! It's our pleasure to have you! Sincerely, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

April 05, 2019

Great service Justin Padilla explained all repairs fully and there were no surprises when the work was completed. I appreciate his knowledge and honesty in handling More

by Happy Toyota Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Apr 11, 2019 -

Precision Toyota of Tucson responded

Hi Happy Toyota Owner! Thanks for leaving us a five-star rating! Having services done in a timely and professional manner and taking care of our guests' needs and safety is our team's top priority. Justin Padilla is amazing at what he does! We appreciate your business and invite you to come back whenever you need us! Truly, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

April 04, 2019

Great customer service I drove from Las cruses Mexico to buy my car. I got a great deal on my sienna plus more money for my trade in. It was worth the drive and got to enjoy More

by Sel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark "CDO" Castel De Oro
Apr 11, 2019 -

Precision Toyota of Tucson responded

Hi Sel! Thank you so much for your 5-star review! I'm happy to hear that you had such a positive experience here in our sales department purchasing your new Sienna! We look forward to seeing you again next year! Thank you for being part of the Precision Toyota family and we wish you and your family safe travels in your new Toyota. Have a wonderful day! Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

April 03, 2019

Competent and caring car service My wife and I are trying to keep our 2000 Toyota Camry on the road because we love our car. We have had it serviced and repaired at Precision Toyota More

by ToyCam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Burgess
Apr 11, 2019 -

Precision Toyota of Tucson responded

Hi ToyCam! Anthony Burgess is amazing, so it's no surprise that he made sure you had the best experience possible. We'll be sure to share your feedback him hope see you again soon! We will always be here when you need us! Truly, Sunny Davis Customer Relations Manager Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

March 31, 2019

Prius service 35000 mile Dealership personnel efficient and responsive: greeted quickly, service clerk showed where to wait, given snack voucher, texted to give link for quest More

by Acustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Burgess
Apr 02, 2019 -

Precision Toyota of Tucson responded

Acustomer, Thank you very much for your review! We are thrilled to hear about your experience and it's our pleasure to have you as our guest! I am concerned regarding your question about recommend services. I can't look up your records with out your name or phone number. Will you call me when you have a few minutes? We will get that clarified from the service department. You can reach me directly at 520-665-3746 Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

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