Precision Toyota of Tucson

The service staff was first of all very helpful to check to see that my tire with a bulge had been bought at another Toyota dealership and that, instead of needing to buy a replacement tire, that it could b to see that my tire with a bulge had been bought at another Toyota dealership and that, instead of needing to buy a replacement tire, that it could be ordered and replaced at no cost. And so they have d More

Great Service Consistently receive prompt, professional, and friendly service from the service department. Prices are competitive. Waiting room is very comfortable Consistently receive prompt, professional, and friendly service from the service department. Prices are competitive. Waiting room is very comfortable and free beverages and 2 complimentary snacks are included. Ask for Anthony Burgess, he's the best! More

Huge upsell of non-Toyota recommended service We took our 2018 Highlander in for 30K service. Toyota recommends replacing oil, oil filter, air cleaner, and Cabin air filter. Other than that all We took our 2018 Highlander in for 30K service. Toyota recommends replacing oil, oil filter, air cleaner, and Cabin air filter. Other than that all items are to "inspect". Precision's website indicates the oil and filters plus tire rotation. My wife was told there were a bunch of other things that were "standard". They included 4 wheel tire balance, 4 wheel alignment and brake fluid flush. They also tried to sell her on a battery cleaning which she declined. In the end what should have been roughly a $100 service ended up being over $340. I asked about why these were recommended and the adviser showed me an alignment sheet that showed it was not perfectly aligned. Well I know something about it and it was not perfect but barely out. The tire sensor that is driven over when entering indicated no abnormal wear. I asked why Precision did these things and he said it was all "preventative" which is a joke. If Toyota thought they were necessary, they would indicate so in the manual and online. They don't. I have experienced this same gross upsell when I have taken my 1998 4-runner in for service. In my mind these are simply ways for Precision to increase the ticket. Please note that I believe the individual advisors are just doing what they are asked to do and that the problem lies with Precision upper management. The lesson here is to be aware of what Toyota recommends and not allow yourself to be sold something you don't need. More

Our salesman was wonderful. No high sales pitch tactics and informed us of all of our SUV options. I don’t see his name listed but please commend Steven for us. and informed us of all of our SUV options. I don’t see his name listed but please commend Steven for us. More

It was my first visit for service on my Rav 4 Hybrid. Chelsea was super professional and incredibly thorough at every step of the process! Chelsea was super professional and incredibly thorough at every step of the process! More

Have purchased six vehicles over the years and have never had a problem first class awesome organization the facility is conducive to customer service and satisfaction had a problem first class awesome organization the facility is conducive to customer service and satisfaction More

major repairs The gentleman from Toyota who helped me was professional and courteous. All the parts needed were not on hand, but I was given a loaner, which I neede The gentleman from Toyota who helped me was professional and courteous. All the parts needed were not on hand, but I was given a loaner, which I needed since it took a couple of days to get the work completed. More

Class A Service .....I trust Toyota.....I am 90 years old and depend upon reliable maintenance. They treat you with expertise and class. Dr. Tom Zahn .....I trust Toyota.....I am 90 years old and depend upon reliable maintenance. They treat you with expertise and class. Dr. Tom Zahn More

Bought a Rav4 Adventure The sales individual, Jorge, was quick to answer questions, quick to provide car inventory options and pricing data, and was a consumate professional. The sales individual, Jorge, was quick to answer questions, quick to provide car inventory options and pricing data, and was a consumate professional. He clearly explained add-on option packages, and buying this vehicle was as easy and hassle-free as I've ever experienced. More

Best experience I ever had buying a car. Laura Carson the sales person was fantastic thank you Lora and Precision Toyota the process was quick and effort list. I was listen to and taken care of and extremely sales person was fantastic thank you Lora and Precision Toyota the process was quick and effort list. I was listen to and taken care of and extremely timely manner, Mary Hoffman More