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Precision Toyota of Tucson

Tucson, AZ

4.5
1,236 Reviews

700 W Wetmore Rd

Tucson, AZ

85705

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Showing 1,236 reviews

September 15, 2024

Damaged my car replacing a windshield. I will drive it to Phoenix for service before I ever bring it back here. More

by Skip Precision
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Body shop
August 27, 2024

I buy a vehicle every year. If I am buying a Toyota, I will buy it from Dave Barger. He went above and beyond to make the deal work for a 2024 Toyota RAV4 Hybrid along with a tr More

by thorscipher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Barger, Monica Beckley
August 18, 2024

Deven Jones was a wonderful service manager. I needed to get out quickly for another appointment. Deven made sure I made my second appointment. Thank you. One issue I had was that the se More

by kjbichler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
July 31, 2024

Very professional service. Work was performed timely and cleanly. Cost was reasonable. They made certain I was satisfied and assured I had any questions or concerns addressed. More

by azcuman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Leone
July 31, 2024

Precision has been a great dealership to work with. The process of purchasing the vehicle to servive. More

by rexmadsen
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Humberto Lizarrago
July 31, 2024

Took my vehicle to Precision to have body repair from an accident. It was done in a timely manner, the work was well done, and the service advisor was good in communication. More

by rojoisl
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Body Shop
July 19, 2024

The service was quick and they were very polite. They were up front about the price and the time needed. More

by Steffeneric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ Kelly
July 03, 2024

Frank Konkle was great and would rate him a 5. And he made a great customer service choice in handling the experience. But the overall experience was terrible. I can't imagine ever going back to t More

by info4321
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Frank Konkle
Jul 05, 2024 -

Precision Toyota of Tucson responded

We sincerely apologize for any inconvenience caused during your service visit. The lack of the vehicle's VIN at the initial quote created issues with the information provided to you about the keys and fobs. When you spoke with the representative via phone call, the information from the initial quote was copied, anticipating the information to be accurate. However, once the vehicle was physically here with the VIN, this allowed us to gather more precise information regarding the capabilities to have multiple keys and fobs programmed to the vehicle. Having that information upfront is crucial to setting accurate expectations for the service visit. We thank you for your business and appreciate your feedback about dealing with Frank, he is outstanding.

Jul 07, 2024 -

info4321 responded

I had the VIN. If they needed it, all they had to do was ask and I could've given it to them over the phone. And had they listened to me, like Frank did after they'd made keys and I told him the issue on driver's side door) they would've tested the existing key in the driver's side door and realized, like Frank did, that the lock on the door was the issue (and new keys would have to be programmed) and they'd have to start from scratch. That would've saved me from coming in, would've saved me 3 hours, and would've headed me in the right direction from the beginning, and saved me from some very poor "customer service."

May 30, 2024

Richard was very professional. He provided excellent customer service. He explained everything . Answered all my questions. More

by mochoa520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Li
May 25, 2024

I’ve been coming to Precision Toyota for years and have had the pleasure of working with Dave Burt in the past. Even though he has moved up to Service Manager, he still greeted me when I arrived at the Ser More

by laatdyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Burt, Lindsay Fenton