Precision Toyota of Tucson

Brian the service rep bailed out on me and went to lunch. He never answered the number he gave me to check status. Not going back. He never answered the number he gave me to check status. Not going back. More

I am very happy with the service I receive at this dealership. Everyone is very courteous and helpful. All concerns are always addressed and services completed in the time promised. dealership. Everyone is very courteous and helpful. All concerns are always addressed and services completed in the time promised. More

I scheduled a routine maintenance for my RAV4 which was estimated to take 1.5 hr. I waited 3.5 hours for the service to be completed. The explanation was that they were very busy. I will try a different d estimated to take 1.5 hr. I waited 3.5 hours for the service to be completed. The explanation was that they were very busy. I will try a different dealership next time. More

I made an apt. on Sunday and for an oil/filter change and to get a flat fixed - but was told I needed a new tire. Okay, I kind of figured that. Erick was great and even offered to send a Lyft to pick me up. to get a flat fixed - but was told I needed a new tire. Okay, I kind of figured that. Erick was great and even offered to send a Lyft to pick me up. The work was done when Erick said it would be done. Then on the following Thursday I had another low tire and I could see a nail so I aired it up and went in at 9 am to get the flat fixed which is a free service (I bought my 4-Runner and Highlander from Precision). Since I didn't have an apt., Robert told me it would take three hours because they were busy and I might need a new tire which caused warning bells to go off in my mind. So I waited and waited and finally around 12:30, about a half hour after I texted Robert, he told me they were fixing the flat. Then he texted me that the tire had a gash and I would need (another) new tire. Robert told me I had road hazard insurance on the two new tires but I got no documentation to show that. I finally got out of there at 1:30, 4-1/2 hours later. I realize Covid is somewhat of a factor, but there were no vending machines so I was not able to have anything to drink or eat for the duration which gave me a splitting headache. I realize now that I should have eaten breakfast before I headed over there but I had no idea it would take that long. My biggest complaints are nobody kept me up to date on what was happening, I have no documentation that I have road hazard insurance on the new tires, and it's really difficult to have no water or food for 4-1/2 hours. It would have been nice if someone offered me a bottle of water at the very least. More