Precision Toyota of Tucson

I preplanned my service based on previous positive customer service. My appointment was scheduled 3 weeks out giving me time to drive from Mexico and the dealership time to order & receive the parts. customer service. My appointment was scheduled 3 weeks out giving me time to drive from Mexico and the dealership time to order & receive the parts. Prices & required time were discussed.I received 3 reminder emails. The first one was incomplete. The next 2 reflected all scheduled repairs & maintenance. Upon arrival, after waiting 4 hours, I was informed the price quotes were incorrect and the parts were not there. I was given a loaner vehicle (at no charge) and discounts were applied to the final bill. A service that was quoted at an estimate of $1200. & 6-8 hours resulted in $1800. & 2 days. My service agent did his best to make the most of a difficult situation. I still don’t know where the break down happened but my confidence is diminished. I hope they can identify the root cause so others have a better experience. More

Salesman, Ryan Dusz vwas very attentive, patient, and helpful . Finance, Pablo got us in and out quickly. We have always had good experiences with Toyota. helpful . Finance, Pablo got us in and out quickly. We have always had good experiences with Toyota. More

Service Rep (Dave) was very professional and courteous. Service visit went smooth. The waiting room and snack bar was outstanding. I would recommend Precision for all your Toyota service. Service visit went smooth. The waiting room and snack bar was outstanding. I would recommend Precision for all your Toyota service. More

Great customer service, great mechanics Great product.I Great customer service, great mechanics Great product. I send all my friends there, I LOVE THEIR TRUCKS!!! Great customer service, great mechanics Great product. I send all my friends there, I LOVE THEIR TRUCKS!!! More

Polite, friendly, efficient and courteous. Service manager always is thorough with explanation of services recommendations. manager always is thorough with explanation of services recommendations. More

Frank the tech was great. Wanted to purchase a new Avalon thru Jorge. Missed out on purchase for 1000k. Oops left message with Jorge if they want to sell me a new car thru Jorge. Missed out on purchase for 1000k. Oops left message with Jorge if they want to sell me a new car More

We had a great experience with Precision Toyota! We highly recommend salesman Mark Letcher!! Mark was very knowledgeable, and a no pressure salesman. He was AWESOME!! highly recommend salesman Mark Letcher!! Mark was very knowledgeable, and a no pressure salesman. He was AWESOME!! More

Initial significant problems with vehicle where charging system failed. Took several trips to dealership to resolve. Today’s visit was inspection for road trip, very satisfied with service. system failed. Took several trips to dealership to resolve. Today’s visit was inspection for road trip, very satisfied with service. More