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Precision Toyota of Tucson

Tucson, AZ

4.5
1,236 Reviews

700 W Wetmore Rd

Tucson, AZ

85705

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Showing 1,236 reviews

December 01, 2021

The recall process was very quick and painless. The check in was professional they asked if I wanted some extra work done but no pressure when I said no. They thought the recall might take 2 days to c More

by sally
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 07, 2022 -

Precision Toyota of Tucson responded

Hi Sally, Your review is wonderful, thank you! It will always be our pleasure to help you. We will be here when you need us! Sincerely, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

December 01, 2021

Eric did excellent job helping me!He even showed me how Eric did excellent job helping me! He even showed me how to change my filters myself. More

by Bowhunterjohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric in service
Jan 07, 2022 -

Precision Toyota of Tucson responded

Bowhunterjohn, Thank you for your feedback. We will always be here to help you! It's our pleasure :) Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

November 18, 2021

Haley was great. Car done when promised. And dealership real clean wool go back again More

by Harrisprtlnd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 07, 2022 -

Precision Toyota of Tucson responded

Thank you Harrisprtlnd! It's our pleasure to serve you and we welcome you back anytime! Thank you for your review! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

November 17, 2021

What nice people in the service department!Justin What nice people in the service department! Justin installed a bulb for the backup lights. He was quick, professional, very nice & there was no cha More

by lulu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Jan 07, 2022 -

Precision Toyota of Tucson responded

Hi there! Justin is very grateful for your review! Thank you so much! We will be here when you need us! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

November 16, 2021

michael dougall thinks very thoughtfully, so that customers are not worried, the purchase process is very relaxed, not nervous, and a good buying experience, More

by Ying
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dougall
Dec 30, 2021 -

Precision Toyota of Tucson responded

Hi Ying! You're amazing review is very appreciated! We will be here to help you anytime you need us! Sincerely, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

November 14, 2021

Just wanted to say the stuff at precision Toyota was Just wanted to say the stuff at precision Toyota was very helpful and knowledgeable very happy with the service Ryder Jordan Answer all my questions More

by antoniovega777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moustapha Mane
Dec 30, 2021 -

Precision Toyota of Tucson responded

Hi Antonio! Our guests mean everything to us! We love seeing those 5-stars! Thank you so much for sharing this with us! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

November 08, 2021

Fast service Jeff was very helpful & pleasant to work with. My only suggestion would be to give a time estimate for blue service. More

by calamityjaimie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Sirota service
Dec 30, 2021 -

Precision Toyota of Tucson responded

Thank you so much for your review! It's our pleasure to serve you! We will be here when you need us! Sincerely, Sunny Davis Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

November 05, 2021

If you want to experience a cold customer environment, where employees avoid talking with customers this is your dealership. Oh and the service department is subpar, they don’t follow Toyota service reco More

by Monty’s
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sunny Davis
Nov 05, 2021 -

Precision Toyota of Tucson responded

Hi Christopher, At this point we agree with you regarding finding a dealership that will better serve you. Sincerely, Precision Toyota of Tucson Management

Nov 05, 2021 -

Monty’s responded

Be warned If you want a guest relations director at Precision Toyota, Sunny Davis call you, She doesn’t let customers express there experience at the dealership, while responding to a negative customer survey from a recent service visit at Precision, She will cut you off on the phone and Fails to listen to concerns that are safety related. The Service department management does not take safety concerns seriously as well! During the service visit. Precision technician over serviced all 4 tire pressures by 7 PSI, failing to follow Toyota tire pressure recommendations they also failed to Rotate all 4 tires as prescribed by the 5K service. According to the tire manufacture There are a variety of issues that can occur if you drive on overinflated tires. Most seriously, overinflated tires are at greater risk for a blowout. A tire blowout can cause you to lose control of your vehicle and negatively affect braking distance, endangering yourself and others on the road. Additionally, many of the safety features on your vehicle, like your anti-lock braking system, are designed to work when tires are filled to the vehicle manufacturer recommendations. Overinflated tires could compromise some of your car’s driver assistance functions. Dealer complaint filed with Toyota customer experience center

November 01, 2021

Team Jillian,Shaun,NicThis Toyota team took care of me Team Jillian,Shaun,Nic This Toyota team took care of me from the start they were courteous attentive and professional the service was extremely excel More

by E.lara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Nov 01, 2021 -

E.lara responded

Thanks team Jillian Shaun Nick Great work.

October 30, 2021

Precision Toyota always has the best customer service! My experiences have always been professionally excellent. More

by Mrs. Govan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service representative was Mark
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