Precision Toyota of Tucson

Albert was Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

When browsing new vehicles my parents and I often returned to this lot hoping that eventually we would one day get good service since there are "Good" people out there right? WRONG! After being ignor returned to this lot hoping that eventually we would one day get good service since there are "Good" people out there right? WRONG! After being ignored, talked down to, or even just snubbed as if we had never entered their lot we decided to drive all the way across Tucson to Desert Toyota... Both of my parents purchased a vehicle and were Extremely happy with the way they helped us and the finance process was Quick! Only because Precision Toyota is closer to where we live, I figured since we were owners of a brand new 2005 4Runner we would be treated fairly. When arriving at the service department, we were not only ignored, but when I went to the cashier to ask why a simple oil change was taking so long I was yet again IGNORED! Right to my face! Finally my mother spoke up and a manager came, "apologized" and offered "Free" services for next time, she OBVIOUSLY declined and after FINALLY receiving our keys we left. My opinion about this dealership, well after a total of 6-7 years of attempting to deal with them directly and indirectly I say if your planning on going there... DON'T! More

Baught a new Tundra from Ray and also a used Solara he was extremely, professional, helpful, and honest with us. The price was very reasonable and we felt comfortable buying the 2 vehicles without any bu was extremely, professional, helpful, and honest with us. The price was very reasonable and we felt comfortable buying the 2 vehicles without any buyers remorse. I will definately go back to him when I buy another vehicle. He even helped us when we needed to get out vehicle serviced and got us in contact with one of the service advisors who was also very helpful. The vehicle was ready when promised and the work was done correctly and vehicle was returned clean. More

I guess we really must thank Precision Toyota. The salesmen were both very pleasant, but their sales manager was very rude...he told us that if we were going to pit his salesman against each other he salesmen were both very pleasant, but their sales manager was very rude...he told us that if we were going to pit his salesman against each other he would prefer we just go somewhere else (his accusation was completely false) but we took his advice and went to Desert Toyota where we bought not one but two new vehicles the following week. A 2008 Toyota Tundra and an 08 Toyota Scion. The prices at Desert Toyota were unbeatable and they were willing to negotiate the price and our trade-ins. Combined we still spent over $50,000 and we are extremely pleased that the money went to Desert and not Precision. We have told anyone and everyone that we know and who comes through our business to never deal with Precision Toyota when they can go to Desert. The one thing I do want to say is that I have bought a vehicle from David at Precision Scion, who was an absolute dream to work with and I would have purchased from him again if Precision Toyota was not so rude to us. I did take my old scion to the maintenance department at Precision and was not real impressed there. Four hours for an oil change seemed extreme, but the free shuttle to the mall was nice. They never did fix the problem with my window..... For a brief explanantion... Went to Precision and talked to Brett about the Tundra. He was pleasant, but we wanted to think on the truck and the price. We went to the mall and a young man working at a kiosk noticed the Tundra book in our hand. He said his dad works in fleet at Precision and we should talk to him for a deal. Not realizing this would be a problem, we of course called Jaff for the great deal. He gave us a better price, but it was followed by a phone call from a salesmanager who was rude to the extreme feeling that we were pitting two of his guys against each other. First, it is our right to deal with whomever we want to. We could have gone to the lot the following day and dealt with a different salesman..that is our right! Out of principal we went to Desert and bought the EXACT same Tundra and at a lower price and they even added more options. I knew I was getting a new scion, and again, they gave me a great deal on my trade in so I went with them. We wanted to avoid Precision at all costs. We are both managers in a business and know how important customer service is. This was about 1 month ago and since then we have sent family, friends, and customers that come to our business to Desert Toyota. Thank you Precision for recommending that we go there. If you go to Desert please ask for Jeremy Willard in fleet/internet sales or salesman Nathan...tell them Jen and Adam sent you! More

this is the same message on the yahoo.com review this is the same message on the yahoo.com review They're either incompetent or thieves. I made an appointment a week in advance for 1pm. i asked w this is the same message on the yahoo.com review They're either incompetent or thieves. I made an appointment a week in advance for 1pm. i asked what i was getting for free just to be clear and the guy told me we were getting the free oil change, lube, tire rotation and system checkout. about 430pm i got a call that it was ready, so i went to pick it up. i noticed that the tires had not been rotated (i usually put a mark on the left side front and rear tires and other equipment to ensure its been worked on, especially when i cant see the work being done...much rather do it myself or with my preferred mechanics but this one was free) upon pointing it out and asking what took 3 hours if they didnt do anything besides hose it off the guy explained that there were people ahead of me etc etc...what’s the point of making an appointment? i then told him that the work wasnt done and i'd like to see a manager, he came out and told me the work was free they must have forgot one detail, but the technicians were going home and if i bring it back tomorrow morning they can fit it in between the appointments like they'd be doing me a favor. i was pretty pissed off by now, especially since i was just told appointments didnt matter and now the manager is telling me they'd have to fit it in between appointments. i ended up taking the car to the service center i've used for years where they let you see what they're doing and will even talk to you like you're a human and will always make things right. i sent the bill to precision toyota, still waiting on the reply to that. i wouldnt suggest doing any business with these people, the "free" service they offer for news cars is obviously just hosing off the car instead of doing any work. the management has no idea what customer service means and treats customers like they're bothering him. i would hate to see all the shifty stuff they've pulled on unsuspecting elders who seem to make up most of the customer base in the waiting room. the thieves at precision toyota are probably stealing their social security checks as well More

Do not use this dealer for automotive repair. They mis-diagnosed a problem with my heater core that costed $1,000 to repair when the problem ended up being a loose connection of a hose to the heater c mis-diagnosed a problem with my heater core that costed $1,000 to repair when the problem ended up being a loose connection of a hose to the heater core tubing. The service tech was unethical and lied about the problem with the core, the heater core was later pressure tested and no leak was found. The dealer claims they fixed the problem by replacing the heater core so the repair was justified. With this type of reasoning and logic, you could also replace the engine due to a faulty fan belt - and be able to claim that the work was justified because we fixed the problem... Stay away from this dealer! A simple 5 minute fix of correcting the hose connection would have fixed my problem. More