Precision Toyota of Tucson

I went into the dealership for the service called “What’s my car worth” since I have ordered a new one and going to sell or trade in my current one. I was expecting a regular VIN run, scans and an estimate. my car worth” since I have ordered a new one and going to sell or trade in my current one. I was expecting a regular VIN run, scans and an estimate. They said it’s sales division’s job and it should an exact staff member who values my car, since I have a pending ordered car with him as my salesperson. They asked me to wait at the dealership until he finishes up with his current customers. I waited for two hours and still he want’s finished yet. I was done and talked to the reception and asked why cannot they perform a scheduled service category if it’s not my current advisor. The guy went to my salesperson and he had to come to me away from his desk. But he had no idea about this service category and was not even willing to do this valuation. All he tried was finding the payoff of my cure car, which he couldn’t and asked me to go to a nearby used car seller, to get an estimate. It seems like once Precision staff makes a sale, they just don’t care about the customer’s needs. If I wanted to go to someplace else, I could’ve gone there, not scheduling this with Precision. Highly disappointed about this and hope they will correct their service category “What’s my car worth “ to “What’s my car worth? Go to a different seller”! More

Great Service! I had a excellent service manager that addressed all of my service issues. He was very pleasant and kept me informed. Getting the rental while the se I had a excellent service manager that addressed all of my service issues. He was very pleasant and kept me informed. Getting the rental while the service was performed, was great help. More

I don’t like paying for tires, brakes and windshield wipers to be checked. Seems like something we can do ourselves and to bring it in is a big waste of time. They should at least check the sprayers. Pa wipers to be checked. Seems like something we can do ourselves and to bring it in is a big waste of time. They should at least check the sprayers. Part wasn’t replaced correctly, so it needs to be replaced again. Another waste of my time. More

Good feedback from the technician and excellent explanation, took less time for the service that I was expecting. explanation, took less time for the service that I was expecting. More

In for oil change, advised service person maintenance required notice already on. Upon “completion” of the job, I paid. Receipt stated no oil change or filter exchanged. Asked what they charged me for th required notice already on. Upon “completion” of the job, I paid. Receipt stated no oil change or filter exchanged. Asked what they charged me for then?? Top off and some vehicle inspection?? Not what I asked for. Explanation then was, it still needed 1k miles before the req oil change. Well I could have made a decision to return at that time or do complete oil change then. Spent 2 hours waiting for a brief inspection with an appt. I was asked to wait another 2 hours, I told them my only day off and was not planning on spending my whole day at dealership lobby. Their mistake, they provided a loaner, but still want another $80 in addition for correcting their mistake. Very disappointed. Will not use this location again. Service guy stated he was new, and try offer waive the oil change and make it right, then called me and told me his manager said no and I have to cover full amount. More

Staff was extremely courteous and had amazing customer service. They treated me like family. They researched the problem and fix it with out charging me. The service was quick. I am extremely ha service. They treated me like family. They researched the problem and fix it with out charging me. The service was quick. I am extremely happy with your staff and service! More

I came in for a service today, I didn’t realize there was no walk-in lane, but Kalie Ray was so sweet and got me scheduled in very quickly, there was a miscommunication in the mix but she was so nice and acc no walk-in lane, but Kalie Ray was so sweet and got me scheduled in very quickly, there was a miscommunication in the mix but she was so nice and accommodating! My car was done very fast, and I will definitely be scheduling my maintenance here in the future! More

Service center is always top notch, respects your time and doesn't pressure you into services you don't want or need and doesn't pressure you into services you don't want or need More

This dealership and their service advisors are the best; very knowledgeable, kind and brilliant! Thanks! very knowledgeable, kind and brilliant! Thanks! More

Service personnel are very responsive to your needs, as well as explaining any issues. Service is performed in a timely manner. well as explaining any issues. Service is performed in a timely manner. More