Precision Chrysler Jeep Dodge Ram - Service Center

Worsts experience every! My Jeep was there for more then a month. Service Manager was rude, yelled at me and told me to come and get my Jeep that he was tired of my xxxxxxxxx. Had to have my Jeep towed out a month. Service Manager was rude, yelled at me and told me to come and get my Jeep that he was tired of my xxxxxxxxx. Had to have my Jeep towed out and then was told my service manager that the only way I would ever step foot in his building again was to tell him sorry. Talk to Manager about it all and that was a waste of time. I just can’t get over the fact that they allow this man to talk to customers in this way. More

Best experience ever purchasing a vehicle! My salesman Tin Kochar quoted me figures and when I went to the finance dept. they did not change which was a first for me. Tim also came in on his day off to co Tin Kochar quoted me figures and when I went to the finance dept. they did not change which was a first for me. Tim also came in on his day off to complete my purchase. Would recommend Precision to everyone! More

The service Department is the worst. I bought a brand new loaded Jeep Moab. Second Jeep from them. They refuse to repair the car, all they do is document and give lip service. Stay away and don’t go there fo loaded Jeep Moab. Second Jeep from them. They refuse to repair the car, all they do is document and give lip service. Stay away and don’t go there for anything. More

stay away I had the worst experience with the service department. I dropped off my car for recalls. When I went to pick it up (after hours) the car was waiting I had the worst experience with the service department. I dropped off my car for recalls. When I went to pick it up (after hours) the car was waiting for me in parking lot. They did the recalls but at the same time left a broken car for me to pick up. They claimed it was a "bogus" light but nobody checked it before they had the car ready for the pickup. Nobody answers the phone, they just have a voicemail and dont call you back. I had to leave the car and follow up numerous time as they did not bother to call me about the "bogus light". Finally they fixed the light and left a car for me to pickup. I asked them TWICE to leave car keys inside the car as I was picking it up after hours. I go to pickup car and the car keys are not in car!!!! Once again, numerous phone calls, voicemails and finally they admit they did not put the keys inside. Not even a sorry, apology for the inconvenience... I asked to have the keys mailed to me. Its now 3 weeks into simple recall service and I still dont have my keys back. I keep on calling and they keep on saying they are mailing it. Also now navigation does not work (after the recall job they did??)and I need to have a spare key to drop off car for service at different dealer. My hands are tied as they are trying to avoid me about the key situation. They deserve 0 stars due to lack of communication skills, poor service, and shady attitude. More

Very unprofessional and rude service manager We brought my daughter's Jeep renegade a few months ago to have the brakes fixed. About two weeks later they started to not only make a god awful noi We brought my daughter's Jeep renegade a few months ago to have the brakes fixed. About two weeks later they started to not only make a god awful noise but actually were close to failing. We brought the car back to be fixed. During an encounter my wife had with "Brian", he was very rude to her and told her she should do business elsewhere if she was unhappy. Two months later the brakes are failing again. We have brought it back and after speaking with someone else I was told they had used "after market parts" and the breaks and rotors have now been replaced a third time. In addition to the above I must say we also found the process of buying my wife’s car unpleasant as the salesman was very obnoxious, with some staff making rude comments. More

Believe there's a problem with Ownership With my experience today at Precision Chrysler Jeep Dodge Ram I’m convinced that there is a serious problem with ownership at this dealership. Essent With my experience today at Precision Chrysler Jeep Dodge Ram I’m convinced that there is a serious problem with ownership at this dealership. Essentially a senior employee - the Service Manager told me to take my business elsewhere after a brief back-and-forth about not being able to complete my pre-scheduled appointment to repair a recall notice for my Ram ProMaster on 12-19-19. Based on the context and relative normal tone of our conversation, for this employee to make this statement indicates that this is not the first time he’s handled an issue this way, nor the last. I double-checked my appointment specifics (only because this same thing happened to me on a previous visit to this service department) and it happened again today. When ownership looks the other way in mandating it’s employees service its customers properly, there’s a deep problem. My recommendation - you’ll be better served taking your business to another dealership. More

Service Was told I’d get a ride home when l dropped my vehicle off and to ask for Chuck. I made childcare arrangements and when l called to confirm, they said Was told I’d get a ride home when l dropped my vehicle off and to ask for Chuck. I made childcare arrangements and when l called to confirm, they said they couldn’t. What Would’ve happened if I went all that way for nothing? Then I spoke with Angela who would not provide me with the owners information so that I could reach out to them for Assistance. Would not recommend this dealership. You can buy a car anywhere but the services was going to sell the dealership. After this experience I would NOT recommend it!!! More

Service Brian was Rude and Threatening To the presidents of Dodge I would just like to inform the head authorities about my experience at the Dodge dealership in the past 24 hours. I drop To the presidents of Dodge I would just like to inform the head authorities about my experience at the Dodge dealership in the past 24 hours. I dropped off my Dodge 350 Dooley at the Dodge dealership in Butler between 4 and 4:30 yesterday afternoon for an oil change I picked it up between 6:30 and 7 AM today I immediately got in and drove away 5/6 miles to my home so I could go to work upon exiting my truck I immediately noticed huge scratches on the driver side back fender & the wheel’s Chrome rim was touching the rubber of my tire, and the rim was scraped and damaged, Making it dangerous to drive, it was bad so I called up the Dodge dealership who practically told me that because you “drove it off the lot is not their problem”, so I called the Dodge dealership back to speak with somebody else. I was connected to Brian who came on the phone I’m guessing he is the head of the butler Dodge dealership. I explain the situation to him, then he became belligerent next he was very very rude told me that I drove my truck too fast and said I must've done it myself and if I was to call the police that he would turn it around and file a claim for fraud damage claim done towards me which really upset me to the point where I was crying and he hung the phone up I called my friend, he was with me when I dropped off my truck and picked it up who then got on the phone to Brian Who proceeded to tell him the same thing only without the threat of pressing charges against me for “False claim” but then proceeded to tell him that I, Penny, was allowed to be on Butler Dodge dealership property again, with that was said I went to the police department in Butler; because I had already called them. after the first phone call. But after my conversation with Brian, which was very upsetting. I went and filed the complaint against Dodge for Damage to Personal Property. Meanwhile I cannot go to work today because my truck is undrivable due to the incident at Dodge. Tomorrow, I am supposed to use the truck to drive 6 professional show horses to Pennsylvania for a horse show that are owned by my clients, which may result in a loss of wages and possible accounts because of this Incident. Now have to try and find another truck. My truck is unusable! Can you please help me resolve this issue as it is a little Trumatic right now thank you. Penny More

Brian Pangione goes above and way beyond!! Brian Pangione was not only professional and knowledgeable at what he does, but was also extremely honest which is rare in today's day and age. I los Brian Pangione was not only professional and knowledgeable at what he does, but was also extremely honest which is rare in today's day and age. I lost my key fob in my car and after 3 days of tearing apart my car I was over it and beyond frustrated!!!... When I met Brian and I explained to him the story he said listen give us a chance to find the key and if we can't then let's discuss options. The key was found and the moral of the story was he could have just said I needed a new fob with programming fee but instead he cared and helped. Most people would not have cared and would have just taken the easy way out. Brian your professionalism, knowledge and more importantly honesty was very much appreciated. Thank You More

Great, efficient and competent service department. I have visited the Precision Jeep service department several times in the last two years, for warranty and other service. Each time I found the serv I have visited the Precision Jeep service department several times in the last two years, for warranty and other service. Each time I found the service to be professional, expedient, friendly and competent. Would definitely visit Precision Jeep in Butler, NJ, when looking to purchase my next vehicle. Henry J. More