Precision Acura of Princeton

waiting to complete sale. ..plates, etc. more questions about car to follow up on our side Rajiv and Eric were great....easy to deal with and responsive. have purchase ..plates, etc. more questions about car to follow up on our side Rajiv and Eric were great....easy to deal with and responsive. have purchased many vehicles from Precision Tony More

Nice operation. Helpful salesman - greeted me as soon as I arrived.. Great customer waiting area. Helpful salesman - greeted me as soon as I arrived.. Great customer waiting area. More

I appreciate how things were handled in an efficient manner. Thanks to all the staff involved. manner. Thanks to all the staff involved. More

Highly satisfied with my service, they’re very helpful and kind. Quick and got to the point and kind. Quick and got to the point More

It was a pleasure buying my RDX through Precision Acura. From the initial phone call with Susan, the internet specialist to Rodrigo, our salesman to Ryan the finance manager. We were treated with professi From the initial phone call with Susan, the internet specialist to Rodrigo, our salesman to Ryan the finance manager. We were treated with professionalism and personal attention. Very considerate of our time. Thank you again to all! More

I typically don’t enjoy the car buying experience, however the team at Precision Acura made it easy and enjoyable. I purchased my second car from Raj Ramnarine and both cars were delivered at a fair p however the team at Precision Acura made it easy and enjoyable. I purchased my second car from Raj Ramnarine and both cars were delivered at a fair price with minimal haggling and zero hassle. Raj and the finance manager Ryan negotiated a great lease deal on the car I wanted. I’m extremely satisfied with the process and the outcome More

Always prompt and helpful, follow up to ensure satisfaction with services and offer additional appointments if there was anything not happy with. satisfaction with services and offer additional appointments if there was anything not happy with. More

Thank you for making the transaction quick and easy for us. Thank you for your knowledge and professionalism. us. Thank you for your knowledge and professionalism. More

Great experience at Princeton Acura. Buying a car was a breeze. Car was delivered fully detailed. Buying a car was a breeze. Car was delivered fully detailed. More

I am writing this review out of sheer frustration and disappointment with my recent experience at this dealership, which stands in stark contrast to the exceptional service I have received over the past disappointment with my recent experience at this dealership, which stands in stark contrast to the exceptional service I have received over the past 15 years as a loyal customer. Having purchased seven Acura vehicles from this dealership, I expected a seamless and respectful process when I returned to turn in my lease and lease a similar vehicle. Unfortunately, this time was drastically different. I was shocked to find that they wanted to charge me double the monthly amount for my new lease compared to what I had been paying. This was not just a minor increase; it felt like a blatant attempt to take advantage of a long-standing customer. To make matters worse, I was persuaded into considering a certified pre-owned car, but the sales tactics employed felt deceitful and reminiscent of second-hand car sales strategies that I thought I had left behind. It was disheartening to see the dealership prioritize profit over customer loyalty and satisfaction. What was supposed to be a straightforward process turned into a grueling 5.5-hour ordeal. Just last September, I had a much more pleasant experience at the same dealership, where I was able to lease a car in just 45 minutes, and they even delivered the vehicle to my office. The stark difference in service quality this time around is unacceptable. As a long-term customer, I am seriously reconsidering my relationship with this dealership, even for routine service. It’s disheartening to feel undervalued after years of loyalty. I hope that the management will take this feedback seriously and work to improve their customer experience, but as of now, I cannot recommend this dealership based on my latest experience. More