Power Motors NYC Queens - Used Car Dealership

STAY AWAY FROM THIS BUSINESS BY ANY MEANS! I was not going to file this complaint because as of recent, the vehicle was ultimately taken back and the lending bank was refunded, but the afterma I was not going to file this complaint because as of recent, the vehicle was ultimately taken back and the lending bank was refunded, but the aftermath is the problem. I have an open loan still since it hasn’t updated on my credit that they paid the faulty car off and took possession of it. This is limiting me from getting a new car loan. I have a 1 year old son, and because of their deceptive ways, i am unable to get a new vehicle until this clears up. I have been without transportation over 2 months because of this company. This is what happened: - I originally went in for a 2021 Jeep Grand Cherokee listed at $21,107. I had a $25,000 loan approval but was pushed into buying a lower-priced 2020 Ford Fusion, ( a little over $14,000 original price) after add-ons and xx fees, they were able to max out the loan to maximize their profit. The dealer falsely claimed services like “Drive Complete Care” and a Drive Care warranty were required for bank approval. This was a lie. Over $7000 added to vehicle right there. YOU DO NOT NEED THAT NOR ARE YOU OBLIGATED DO NOT LET THEM CONVINCE YOU! Walk away. Fast. Also, I have recordings of them making that claim and called to get confirmation from the bank that it was untrue. After delivery, the check engine light was on. I was told it was due to a battery replacement, but the light reappeared minutes into my first drive. They also have a fee called “Preventative maintenance” another that you most likely so not need. Because if they did maintenance on the Ford Fusion before they sold it to me and repaired whatever was needed, I would not be writing this today. Anyway, in hindsight, they used a device to clear the CEL temporarily, INSTEAD of fixing the issue before ai bought it. Let’s fast forward a bit. A few days pass while i’m waiting for PMNYC to “get the parts needed for repair” so I wanted to dig deeper. I called the lending bank and asked them to send me copies of the paperwork that PMNYC refused to give me and said it would be sent via email ( a lie ).. [PRO TIP: THEY ARE REQUIRED BY LAW TO GIVE YOU PHYSICAL PAPERWORK OF YOUR TRANSACTION AT TIME OF PURCHASE] but anyway, upon reviewing the banks paperwork compared to photos I took of the documents, I discovered forged signatures and undisclosed charges like “drive complete care” & “preventative maintenance.” In short, they completely butchered my opportunity to buy a vehicle so that I may have easier access to my son who lives almost an hour away from me and put a ton of strain on my personal and work life. If they handled it correctly & sold me the car I came for, the car my loan would have covered without their xx fees and markups, I would be in a better position today. I was cordial with them the entire time, even through the lies and deceit. They ultimately refunded the lending bank after 2 months of back and forth. As of today, I am currently stuck due to their initial abuse in handling my vehicle purchase. I am very dissatisfied & disappointed & I honestly hope the karma comes back around. The strain this issue has caused on my life ALL DUE to the way they mishandled my transaction, is more than enough reason for me to BEG you to shop elsewhere. They only worked with me after weeks of back and forth because of the recordings and evidence I have. I was a nuisance that they wanted to get rid of. Terrible place, terrible service, very deceptive, misleading and rude, excluding Peter (who is the manager of the horrible staff) he ultimately made it possible for me to get out of loan, but still, had they ALL collectively been as honest and transparent with me as I was with them and dealt with my sale properly, I would have no complaints right now and would be driving the Jeep I came in for that of which my loan would have covered, minus their xxxxxxxx fees and deception, shop ANYWHERE else. I went to this location, which is 40 mins drive away from me, over 10 times, $ & time w More

Great customer service representative. Had and excellent experience working with the Josh. I would gladly recommend Joshua Had and excellent experience working with the Josh. I would gladly recommend Joshua More

Great experience! Got the car I have been waiting for and for a GREAT price. Thank you Power Motors! Got the car I have been waiting for and for a GREAT price. Thank you Power Motors! More

Very courteous and respectful very knowledgeable as well. Peter was a pleasure to deal with. I recommend this dealership to all my friends and family. Peter was a pleasure to deal with. I recommend this dealership to all my friends and family. More

Great customer service and support. Very friendly staff and they really went over and above to help Very friendly staff and they really went over and above to help More

Andrew and Kishon seré the best. Came with my wife to buy x5, left happy with good payments Came with my wife to buy x5, left happy with good payments More

Worked with Gary great guy, they were easy to work with and left with a good deal and left with a good deal More

Very straight forward quick and easy transaction at this dealership. I was to find the car that I love very quickly and drove home the same day with an excellent deal. Thank you Power Motors. dealership. I was to find the car that I love very quickly and drove home the same day with an excellent deal. Thank you Power Motors. More

Purchased a Tesla, the deal was better than I could imagine. The team was kind, transparent and caring. Thank you!!!! imagine. The team was kind, transparent and caring. Thank you!!!! More

Very easy process buying my first vehicle from here Michael was very helpful throughout the process. Definitely will be coming back Michael was very helpful throughout the process. Definitely will be coming back More