Power Honda

I brought my 2011 Honda Pilot into the service department today to have the oil changed. I decided to wait in the lobby while the service was performed. After about 30 minutes Lance came and told me what the today to have the oil changed. I decided to wait in the lobby while the service was performed. After about 30 minutes Lance came and told me what the recommendations for the Honda were to rotate the tires @ $12 and that I also needed the air and cabin filters replaced @ $100. So I said go ahead on the tires but not the filters. I called my brother who works as a mechanic for Honda in California and he said the filters should have been replaced before I purchased the vehicle in January '12 for it to be considered certified. I have only put 5000 miles on the Honda. The filters need to be replaced every 15,000 miles (average). So I asked Lance if they had been replaced before I purchased the vehicle and he looked it up on the computer and said that at the time they certified the vehicle the filters did not need to be replaced. I told my brother what Lance had told me and he said that they should have been replaced and that is why they say the vehicle is certified because everything has been checked and replaced. He said that the filters should have definitely been replaced before I purchased it. I was very unhappy with the way Lance was talking to me and with his responses. I asked if the dealer provided a customer satisfaction survey and he said no. I went to sit back down and about 10 minutes later Nicole came over to me and introduced herself as the service manager. She showed me the 'used car certification' invoice that was done on the vehicle before I purchased it and guess what? The filters had been changed before I purchased the vehicle. The 'service codes' on the dashboard said they needed to be changed so thats why they said they needed to be changed. They did not take the filters out and inspect them. So the point of the whole story is that they were going to charge me $100 to change filters that had already been replaced had I agreed to it. Plus I was told they had not been replaced when, in fact, they had. I again called my brother and he said if they had been replaced 5000 miles earlier than the computer sensor code should not have said that they needed to be replaced. So does this mean that the Honda service department is not doing there jobs properly and resetting the codes after they have done the service? How many people has this happened to? If I did not have a family member that worked for Honda I would have never known. More

Came in to replace the origional batery in my 2001 Civic. Left with a brand new Civic! Didn't need a new car, but wanted it. Everyone was very pleasent and Joe just made me a great offer on trade in and f Left with a brand new Civic! Didn't need a new car, but wanted it. Everyone was very pleasent and Joe just made me a great offer on trade in and financing. I can't help but recommend Power Honda for being hassle free. More

My husband and I were looking for new family car, we had on our list Toyota Venza, Honda Pilot, Honda CR-V, GMC Terrain, Jeep Compass, Ford Escape and Ford Edge. After 2 month of research we narrowed our ch on our list Toyota Venza, Honda Pilot, Honda CR-V, GMC Terrain, Jeep Compass, Ford Escape and Ford Edge. After 2 month of research we narrowed our choice to Honda CR-V and Pilot. We decided to go with CR-V because of better mileage. Local dealerships (Portland, Beaverton) didn't have color and trim I wanted and finally my husband found the ONE we looked for at Albany Power Honda and it was cheaper then at other places. Larry Estes answered all our questions about the vehicle and financing options. He was very friendly and knowledgeable. After we got approved for credit we got 2 financing options - by Honda and by our bank. The bank got us better APR but when we applied we forgot to add to the final amount of loan a DMV fee for the vehicle registration and plates. Randy Paxton helped us to resolve this small issue, he contacted our bank and added that amount to our loan keeping our APR as we liked it. We were very satisfied how Larry and Randy helped us to get the car of our dream to be reality. Today it is one week driving our new CR-V and we really love it, it has everything we need and drives very smooth. Thank you Power Honda personnel for great customer service, vehicle selection and awesome prices! More

They were very friendly and answered all my questions and explained all my options well. I received a fair deal on my trade-in and a great price on the new Honda Pilot which we love. explained all my options well. I received a fair deal on my trade-in and a great price on the new Honda Pilot which we love. More

My husband and I both have vehicles that are current 13 years old with a lot of miles! We were in the market for an affordable, safe and reliable car to drive our young son around... We came to the right p years old with a lot of miles! We were in the market for an affordable, safe and reliable car to drive our young son around... We came to the right place! David Maceira, Randy Paxton and Power Honda did an OUTSTANDING job helping us out! We purchased a new Civic. The price was great! The customer service was excellent! We couldn't be happier! David Maceira was very knowledgeable and extremely helpful! Randy Paxton made the paperwork process quick and painless! Thank you guys! Power Honda is the place to go... ask for David Maceira!!! More

Very nice experience in buying car i got the price i wanted,for my car there was no pressure in buying car,where as when i visited roberts ford they wouldnt even talk to me about the price i wanted,i wi wanted,for my car there was no pressure in buying car,where as when i visited roberts ford they wouldnt even talk to me about the price i wanted,i wish your oil changes were a little cheaper. More

Excellent customer service, in and out within an hour, love my new car, couldn't have asked for a better experience. Incredibly friendly sales people and clean store! love my new car, couldn't have asked for a better experience. Incredibly friendly sales people and clean store! More

Great puchase. Got the car we wanted for less then MSRP. Came detailed with a full tank of gas and a future credit for a free oil change. Highly recommended. Drove 3 hours to get to the dealer and they stay Came detailed with a full tank of gas and a future credit for a free oil change. Highly recommended. Drove 3 hours to get to the dealer and they stayed late to close the deal. Thanks!!! A+++ More

Gary was great. Returned my calls immediately and provided me with the information I had requested. Was patient and committed to finding me a vehicle. Even phoned me from his home on his day off! It provided me with the information I had requested. Was patient and committed to finding me a vehicle. Even phoned me from his home on his day off! It was all quite easy. Thanks. More

This is the first time that I have enjoyed buying a new car from a dealer. Power Honda really has changed the way of car salesmanship. No pushing!They just simply gave me the options and let me took the ti car from a dealer. Power Honda really has changed the way of car salesmanship. No pushing!They just simply gave me the options and let me took the time to decide. More