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Power Honda
Albany, OR
97 Reviews
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97 Reviews of Power Honda
August 06, 2013
I purchased my Honda Accord from Power Honda in Albany back in October of 2011. I have taken it there for regular tune ups, oil changes and service work loyally since buying it. I’ve never had a problem w back in October of 2011. I have taken it there for regular tune ups, oil changes and service work loyally since buying it. I’ve never had a problem with the car, it’s ran perfectly, the service I’ve gotten from the dealership is usually just fine. This past weekend, I brought it in for a routine oil change. Everything went smoothly, however, when we went to check out, the service tech had recommended that I have the transmission fluid flushed on the car. This was interesting to find out, especially since your guys had just changed it 6,000 miles ago. When I told the service advisor of this, he went out to the car, proceeded to check the transmission fluid, came back into the building and told us it was a false alarm and that the fluid looked perfect. This seems a little deceptive to me. Why are your techs recommending a service that has already been done on my car and not needed? Does this have anything to do with the 66% rate increase for oil changes that you’re now charging? I decided to leave it alone, pay my bill and leave. My fiancé and I spent the afternoon 3 miles away at his grandparents’ house and when we went to leave, the car started to idle funny. We decided it was probably a fluke and pulled back out onto the main road. At this point, the car is making a loud muffled noise and not wanting to rev up much when accelerating. I got to a main intersection trying to head back to I-5 North and was stopped at a red light. The car is wanting to die, sputtering, it’s idling really low and suddenly it dies on me. I put the car in park, turned the key in the ignition, it starts right back up, the light turns green and before I can hit the gas, it dies again. Traffic is heavy behind me, people are getting irritated, the car behind me nearly xxxxxxinto the back of my bumper. There are no indicators on the dashboard showing me anything is wrong. I again put the car in park, turn the key in the ignition, slide it into drive very quickly and hit the gas. This gets me through the intersection and to the next light that is red. Again, the car dies on me twice. At this point, I’m just trying to get back to the dealership to find out what has been done to my vehicle. We’ve nearly been hit now several times by the cars behind us, I’m panicked and shaking because I don’t know what is going on with my car that has had no problem whatsoever up until this point and worried we’re going to have a serious accident. We finally manage to get back to the dealership where the service advisor (Derrel Dale) is just about to leave for the day as it’s now after 4pm. He tells us there’s not much that can be done until Monday since everyone has gone home and puts us in a courtesy car which was pretty dirty and low on gas but it ran so that was most important. Monday we get a call from Chad Augustine, the service manager, that the vehicle is ready to be picked up. The tech that had originally worked on it (Hugh Brower) had removed the air filter to inspect it and not clipped it all the way back into place. When we arrived at the dealership yesterday to pick up our car, Chad didn’t even offer an apology, he simply handed us the keys and said “There you go.” When I decided to voice my concern about the lack of quality that was applied while working on my vehicle during the oil change, the fact that our safety had been compromised and this “mistake” very easily could have caused a serious collision with my vehicle, Chad’s response was very nonchalant. I was told he had spoken to the tech Monday morning, he’d never made that kind of mistake in the past and these things happen when the tech is in a rush and hopefully it wouldn’t happen again in the future. When my fiancé pointed out that there wasn’t anyone else waiting in the lobby while we were having the oil changed and there was no reason to be in a rush, Chad spat out that there were “fifteen appointments on Saturday and one tech, what do you want me to say?”. I had a hard time picking my jaw up from the floor. Are you seriously telling me that this is the way one of your managers handles this type of situation? I told Chad that I, too, work in customer service and that I understand this isn’t his fault, per se, but that it was unacceptable for this type of mistake to happen and that his lack of concern and sincerity had me completely boggled. He sat there staring at me and stated that there has to be a solution to every problem and that he didn’t know what I wanted and didn’t know what else he could say to me. There were other customers in the lobby at this time and I hope to God every one of them heard this entire conversation. What kind of person do you have managing your service department? Is this really how you want to treat your customers? Is this what we can expect? I had to take off work, use my PTO, come in there and get my vehicle after your crew caused a hazardous error which put my safety in very real jeopardy. How it is my problem that you have chosen to short-staff your service department to the point that your techs are doing shoddy work is beyond me and I certainly didn’t deserve the mechanical mess it put me in or the pathetic response your service manager gave me. I work for a credit union where many members are shopping for cars and you can rely on something here, I will never recommend Power Auto Group to anyone and will be certain to pass on my experience with everyone. A good friend of mine was about to purchase a new Honda and contemplating going to Power Honda in Albany when she read my Facebook post about this ordeal. She stated she most definitely wouldn’t be going there after all and has decided to look at a different Honda dealership. You can tell your service manager to try acting like he cares about his customers or at the very least, his job, the next time he wants to know what more he can say. More
by LolaSoph
Employees Worked With
Chad Augustine, Hugh Browers
Helpful July 03, 2013
After researching the 2013 Honda Accord my wife & I decided to take a closer look and test drive one. She was very specific on the color/options she wanted in a new car as we had looked at the other m decided to take a closer look and test drive one. She was very specific on the color/options she wanted in a new car as we had looked at the other mfg's products and did not find a vehicle that met her standards. Power Honda has a very informative WEB that not only showed the inventory but showed the "in-transit" and that's where I found the color/optioned vehicle we were looking for. At that point I sent an e-mail to Power Honda and David Maceira responded, he informed me that the car we were interested in would arrive within a week and it did. We scheduled an appointment with the expectations that he would go from A to Z on all of the functions/options so we understood just how to use and enjoy the highly optioned car. We then took it out for ride, super car that is was, David spent almost 2 hours and we felt no pressure to ink a deal. We needed to wait until the medial bills had arrive from my wife's recent surgery before I would committee to a new car, and again I did not get any pressure from David. We missed out on that car and one other that arrive that was a pre-sold car but when the next one arrive we were ready and quickly arrived at a price and closed that deal quickly. When we arrived at the dealership David spent time to go back thru all of the features the car had to offer and committed to being available to assist us on any question or issues with the vehicle should they come up. We finalized the paperwork with Adam Ceboll one of the sales managers and again, no pressure on some of the other options available should we chose to select them. Without question we would highly recommend the Power Honda dealership and their commitment to a professional no pressure approach to the new car buying experience! Thanks to David and Adam. Michael & Ernie Pinckard More
by mpinckard
Employees Worked With
Adam Ceboll, David Maceira
June 15, 2013
Absolute best car buying experience I have ever had! Fantastic customer service, straight forward, and no pressure. I am so happy I stopped in there to buy my car and I will absolutely be giving them m Fantastic customer service, straight forward, and no pressure. I am so happy I stopped in there to buy my car and I will absolutely be giving them my business and recommendations in the future. A++++ dealership. More
by Julrachelle
Employees Worked With
Dan Eckles
May 08, 2013
Beginning with Power Honda's service dept. we have had excellent care from them on several occasions in the past. Also, we purchased a 2013 Honda Accord EX-L from Randy Lamb this past week. He was e had excellent care from them on several occasions in the past. Also, we purchased a 2013 Honda Accord EX-L from Randy Lamb this past week. He was extremely helpful, professional and did not pressure us in any way. He was upfront with the pricing and gave us a fair price on our very old trade-in. We love our new Honda and would highly recommend Power Honda to anyone. Bob & Diane Longfellow Albany, Oregon More
by dblongfel
Employees Worked With
Joe Daye, Randy Paxton
March 21, 2013
Great overall experience with the crew at Power Honda. No surprises and very clear communication throughout my entire purchase. Very refreshing compared to past experiences at other dealerships. Thanks No surprises and very clear communication throughout my entire purchase. Very refreshing compared to past experiences at other dealerships. Thanks and keep it up! More
by MikeBstone
Employees Worked With
Adam Ceboll, Randy Paxton, MO MO
March 16, 2013
We ultimately did not buy a car from Dan, but that is only because another local dealership happened to have exactly the model and color that we were looking for (the only one like it in Oregon and Washi only because another local dealership happened to have exactly the model and color that we were looking for (the only one like it in Oregon and Washington). Dan was very patient, helpful, and forthright, and we would love to buy a car from him in the future. More
by gwenchristensen
Employees Worked With
Dan Eckles
March 11, 2013
I have used this dealership for years and will continue not only to come here but also to recommend it to others. There is a perfect mix of professionalism wih a personal touch within the service departme not only to come here but also to recommend it to others. There is a perfect mix of professionalism wih a personal touch within the service department. Today I had the pleasure of directly dealing with Jordan and Nicole, both of which eximplify what customer service is all about. They were both extremely helpful in answeting any questions that I had. I greatly appreciate the service that I received from these two individuals. More
by donovan_mckee
Employees Worked With
Jordan Snyder, Chad Augustine
March 05, 2013
When I went to Power Honda, I was looking for a used vehicle and there weren't on the property that I could get financed for but with the great customer service and help from the staff, especially David vehicle and there weren't on the property that I could get financed for but with the great customer service and help from the staff, especially David and Randy, I was able to get a brand new Civic instead. They worked within my budget and made sure that I had everything I needed before completing the sale. This was my first time buying a car at a dealership (versus private deals) and I'm glad to say all the salesman myths were proved wrong. David did not pressure me at all and gave me more than enough options of vehicles to choose from. He even had a car drove in from another dealership! I was very impressed with the hard work and professionalism at this dealer. The manager, Joe, even made sure to introduce himself and make sure I was getting everything that I needed from my salesman, David, and finance guy, Randy. Thank you so much to all the staff at Power Honda! I will be back for future purchases! More
by katiemckellar12
Employees Worked With
David Maceira, Randy Paxton
February 28, 2013
We had an excellent experience with are sales rep Momo and sales manager Joe Daye. Momo went out of his way to get us the deal that worked best for are needs. He was very friendly to me and family and mad and sales manager Joe Daye. Momo went out of his way to get us the deal that worked best for are needs. He was very friendly to me and family and made us feel good about are car buying. Joe Daye the sales manager did all are paperwork and didn't try and sell us a bunch of stuff we didn't want or need. These to guy's made buying a car fun. More
by Ducks13
Employees Worked With
Mohammad "momo" Mohammad, Joe Daye
February 25, 2013
My overall experience in buying my Honda Civic was stress free and enjoyable. David was wonderful to buy a car from and did a wonderful job answering all my questions. I enjoyed visiting with him and would free and enjoyable. David was wonderful to buy a car from and did a wonderful job answering all my questions. I enjoyed visiting with him and would recommend him to anyone I know to buy a car from. I wish him the best with Power Honda. David has been very thorough in his followup making sure I still enjoyed my new Honda. More
by funtimes
Employees Worked With
David Maceira, David Maceira
