Power Ford

Jake Meadows is fantastic! !!! I will go back to Power Ford because of him! He is absolutely fantastic and definitely the best service advisor I’ve ever had the pleasure of work !!! I will go back to Power Ford because of him! He is absolutely fantastic and definitely the best service advisor I’ve ever had the pleasure of working with. More

The worst experience I have ever had, started about a year ago. I bought a brand new Ford Edge with the extended warrenty, maintenance plan and gap. Took it in for service a couple of times, then about t year ago. I bought a brand new Ford Edge with the extended warrenty, maintenance plan and gap. Took it in for service a couple of times, then about the 3rd are 4th time they had informed me my maintenance plan had expired. I thought something was off so i talked to a manager at the time and he said he understood and would fix it to 4 more oil changes. ok so i went in one more time after that and he was no longer a manager at the location so they would not honor what he said. fast forward to now and i went in and said Fine ok, so i paid the $75 for the oil change. Recently recieved a mail in promotion for me to trade in my ford edge, also got emailed fall specials so i thought i would go in and try to trade in and buy another suv from power ford. Nothing but hasles since then, talked to different managers atleast tried to multiple different times. But No One Cares atleast management dont care. Also came home and looked at my previous contract from my ford edge and it says i should still be covered for maintenance. Tried to talk to finance, cause thats who service said i need to talk to about the extras that i purchased from power ford. no one calls me back left multiple messages and also emails. So bottom Line cant get answers from service cant get ansers from finance and for sure cant get any help from any kind of management. Worst customer service. More

Easy appointments and friendly service. On time for drop off and pick up. Little wait from start to finish. Best service in Albuquerque. On time for drop off and pick up. Little wait from start to finish. Best service in Albuquerque. More

This was the first time that I had my Ford Expedition serviced at Power Ford, I was greeted by Presley, a young Lady with a big smile and a friendly welcome. She was very professional and quick to get a serviced at Power Ford, I was greeted by Presley, a young Lady with a big smile and a friendly welcome. She was very professional and quick to get all my information documented. She showed me around and kept me informed about the timeline of when my vehicle would be ready. She also introduced me to Jake Meadows, who was also very friendly, knowledgeable and professional. He was very attentive to my questions and concerns and wanted to schedule me an appointment to get these things done. I was very pleased and impressed with them, and look forward to working with them again. More

Prompt and friendly service department Regarding my regular service on an F250 Diesel. Service has always completed in a timely manner regular service on an F250 Diesel. Service has always completed in a timely manner More

Great service department. I keep coming back thanks to the work of Matthew Quintana and the Power Ford Service team! I keep coming back thanks to the work of Matthew Quintana and the Power Ford Service team! More

The staff were friendly and the service was quick and efficient. They have rides to get you home so you don't have to wait for your car there. So very nice. efficient. They have rides to get you home so you don't have to wait for your car there. So very nice. More

Staff is always friendly and truly cares and the customer and the quality of their service and the quality of their service More

Initial experiences bring you back. But it’s the second and third experiences that KEEP you going back. The best customer service reps can have a bad day and so can the most successful But it’s the second and third experiences that KEEP you going back. The best customer service reps can have a bad day and so can the most successful businesses. What matters is how the consumer is treated in the good and not so good times. Thank you Brendon for making the difference this time around! You went above and beyond to make things right during a not so good time and it was noticed! Also, Thank you! To the service reps who maintained a professional composure throughout! Yes I’d recommend Power Ford! Great leadership! More

Great communication. It’s a very busy dealership and the customer service reps do very well handling it. Katie was very professional and very helpful. I trust the dealers It’s a very busy dealership and the customer service reps do very well handling it. Katie was very professional and very helpful. I trust the dealership over any other place. More