Power Ford

You cannot return a phone call Dealer was rude and ignored me. You guys are not able to work well with banks either. I assume I was not approved for the loan, but I really don't kno Dealer was rude and ignored me. You guys are not able to work well with banks either. I assume I was not approved for the loan, but I really don't know because no one ever called me. The good news is I was able to get approved directly through my bank and now I get choose a car and guess who it is not going to be with? More

Taken in Albuquerque Bought a 2015 Taurus SE...had for 7 mos. We found wind noise, flapping noise and dash noises. Took car to dealer, and they said "could not duplicate c Bought a 2015 Taurus SE...had for 7 mos. We found wind noise, flapping noise and dash noises. Took car to dealer, and they said "could not duplicate customer complaint" to wind noise. And then they said "a bottle of pills were rolling around in glove box" for the dash noise. Took it back a second time after recording noises on my iphone. Went with a manager for a test drive and they heard them, took the car to shop. I told them take your time, I am going to California, please fix the noises. They called me next day; "car is ready". I took car out on I-25 North, noises still there. Returned to dealer, and was told another manager would go with me for a test drive. Mark, a manager, went with me this time. He heard the noises. And I mentioned to him that my wife and I travel without music on, most of the time. After he said that "this button on the dash fixes all noises on car" (the radio button). I also told him that I heard two different noises by drivers window, not just one. He also heard the dash noise, at slower speeds, and was not continuous. He assured me; He would make sure the car would be repaired. Again, as before, I told him to take his time and fix it, as we were taking a trip the following week. They called me back the next day; ''your car is ready''. I went to pick it up and test drove it as before. The flapping noise was gone! Yay! And I didnt hear anything else, so I believed they had fixed everything. Went on the road trip, the wind noise on drivers side was back. And dash noise was back, when driving at lower speeds. I then discovered another dash noise in the center of the dash, toward windshield, that I had not heard before. 2910 miles later, I am tired of having a brand new car, with all these noises. I felt like I spent all this money and felt taken. I no longer wanted this car. After 3 tries they could not fix, but one noise on it. The people were nice, but that is a null point. Went back to dealer and tried to have them buy my car back from me. I was not happy with this vehicle. This was the "first Ford" I have ever bought and the Last! After trying to negotiate with them, they offered me 18,000 for it. (first offer was 17,500) Isn't it amazing how their car is always worth more? I didn't want to fight or cause a scene, I just walked out of there and went to Toyota and bought a 2015 Avalon. I should've done that in the first place. I was my mistake for trying to save money. The moral of the story! Test drive your car at highway speeds and on the bumpy Abq streets. Be sure your car is what you really want and don't be pressured by the smooth talking salesman. Or by the pressure from the sales managers. Thank you for hearing me out. Rafael Rueda Albuquerque More

Team Attentitive to Every Detail! My family has been a frequent and long-time customer, but this was my first new purchase in nearly two decades. So I was apprehensive to say the leas My family has been a frequent and long-time customer, but this was my first new purchase in nearly two decades. So I was apprehensive to say the least. A very special thank you to Debra & Trevor who were exceptionally patient with me and provided outstanding support! The overall experience far exceeded my early expectations! More

they just want your money High pressure sales. We should have walked out. Lousy service after the sale. We get free oil change and we go somewhere else. We brought the ca High pressure sales. We should have walked out. Lousy service after the sale. We get free oil change and we go somewhere else. We brought the car in for a problem and without telling us the service department diagnostics were $300+ and he informed us it wasn't a warranty problem. Don't know service Mgr name. More

2014 Mustang from Power Ford Kent is great! We called ahead to let him know what we were looking for and he had vehicles, options, pricing and keys all ready! Kent is great! We called ahead to let him know what we were looking for and he had vehicles, options, pricing and keys all ready! More

The whole team was helpful and knowledgeable. Our salesperson, Manuel, as exceptional. He went out of his way to help us get a new car after our other car was totaled. He even flew to Denver, CO Our salesperson, Manuel, as exceptional. He went out of his way to help us get a new car after our other car was totaled. He even flew to Denver, CO to get our new car and drive it back. Our finance person, Dominic, was great as well. He helped us with all the paper work including the paper work and GAP report from the our previous car. I have never had a bad experience at Power Ford. Which is why we keep coming back. More

Very Positive Experience We have bought two cars from Power Ford and have excellent experiences each time. Keep up the good work. We will definitly buy there again. We have bought two cars from Power Ford and have excellent experiences each time. Keep up the good work. We will definitly buy there again. More

Tavo Peña My sales Rep way Tavo Peña, he way very friendly and professional. I have already recommended this dealer to a couple of friends. Thank you very much! My sales Rep way Tavo Peña, he way very friendly and professional. I have already recommended this dealer to a couple of friends. Thank you very much! More

bad experience Worst experience ever replaced windshield ended up scratching paint and nobody wanted to help at the end fermin didnt even answer my calls wont recomm Worst experience ever replaced windshield ended up scratching paint and nobody wanted to help at the end fermin didnt even answer my calls wont recommend More

Always Available, dependable and attentive I have purchased vehicles from other dealerships where once you buy they never return your calls or emails unless you tell them you are ready to purch I have purchased vehicles from other dealerships where once you buy they never return your calls or emails unless you tell them you are ready to purchase. At Power Ford, I can always depend on a phone call, email and follow through with every question I have. This is the main reason why I keep coming back to Power Ford, from personal experience, no other dealership treats you as special as they do. More