Poway Honda - Service Center

Great Experience I worked with Mike Deason to get my vehicle repaired. He contacted Honda on my behalf and they got it repaired quickly and efficiently. I found it o I worked with Mike Deason to get my vehicle repaired. He contacted Honda on my behalf and they got it repaired quickly and efficiently. I found it odd that Honda doesn't provide rental vehicles, yet Mike told me that since I have the Honda Extended Warranty that they would pay for my rental. Good thing I bought it! Mike was great though and I would highly recommend working with Mike. More

Michael was extremely knowledgable and friendly. He explained the breakdown of the service in detail, arranged a shuttle service for me and my 2 children home as the wait was quite a few hours. I only explained the breakdown of the service in detail, arranged a shuttle service for me and my 2 children home as the wait was quite a few hours. I only had to wait 5 mins for the shuttle service. Very smooth procedure. More

Horrible service. I did an oil change and multi-point check up. After more than one hour waiting, they just asked me to pay the money. Not any explains about the results. On the report it said V/C gaske check up. After more than one hour waiting, they just asked me to pay the money. Not any explains about the results. On the report it said V/C gasket leak and driving belt crackling. How bad it is? Do I need to replace them soon? Or after few months? I called back several times, and no one answered. More

I took my brand new CR-V to Poway Honda after my first home-hand wash after I found a small manufacturer's paint defect under the top-rear light. They didn't hessitate to make arraignments/appointment for home-hand wash after I found a small manufacturer's paint defect under the top-rear light. They didn't hessitate to make arraignments/appointment for me to drop-off the CR-V to correct the problem with their auto body shop. They provide me with a rental car at no charge while my car was being repaired. Whenever I call to check on the status of my car and the service manager/representative was not available at that time, he did returned my call within a hour or so. Every occassion that I have come in to Poway Honda dealership if I was looking around to find someone for assistance or Mr. Randy, other employees would ask me "Can I help?" So far, Poway Honda has provide me with the best purchase and auto servicee experience and this is not my first time buying a new car. More

I have had my Honda CRV serviced at Poway Honda for several years. For the past few visits, I have requested Ryan when making an appointment for my car. He is extremely courteous, explains everything several years. For the past few visits, I have requested Ryan when making an appointment for my car. He is extremely courteous, explains everything concisely and, importantly, does not recommended unnecessary services. My car is always ready at the appointed time, and I have been very satisfied with the service. More

My wife and I recently purchased a Honda CRV from a smaller dealership. They offered fix or replace anything we found wrong with the vehicle within the first 30 days. After purchasing the vehicle, we smaller dealership. They offered fix or replace anything we found wrong with the vehicle within the first 30 days. After purchasing the vehicle, we noticed a grinding noise coming from the brakes and the steering wheel would shake when applying the brakes. We decided it'd be best to take it straight to the Honda Dealership to have it inspected and checked out by thier own certified technicians. Anything they found wrong and reccomended replacing we could then take it right back to the dealership and have it fixed for free. After their inspection they noted that the rotors were warped but said they didn't need replaced, and that the grinding and shaking would go away in a few days. A month later it only got worse. We had our own mechanic friend check them out and said they were beyond repair.. "too worn to have turned." For safety reasons we went ahead and had the brakes and rotors replaces with new ones and SUPRIZE... the grinding and shaking is no more. After presenting this situation to Poway Honda they couldn't have cared less and felt they owed us nothing. Quite frankly, what they owe us is the full cost of the repairs we had to make due to them screwing us out of getting the problem fixed in the first place!! They were very condenscending towards my wife and said the independant garage we had do the repairs were misleading and not needed. Yet, they can't explain why replacing these parts has eliminated the problems we took our vehicle to them in the first place. Whatever the case is, it's sad when people can't admit when they are wrong and at the very least offer an apology.. heck, maybe even a free oil change or something???? I highly reccomend NOT going to this place for service of your vehicle because it would appear they are only into creating problems in the hopes that you return to them for the more expensive repairs!!!! More

Bad Service, Expensive Parts. Went to get the car serviced and and wanted to know the past history they said they wouldn't allow me to see my service history as it's against HONDA policy. I called up serviced and and wanted to know the past history they said they wouldn't allow me to see my service history as it's against HONDA policy. I called up honda America and they said no such policy exists. I then go back and tell them, and then they tell me it's their own policy. It seems like in order for you to buy more services from them they won't tell you your last service history if you got the car preowned. Escondido honda treated me much better. More

2005 Accord with "shuddering" problem when braking - and a good battery. The front rotors and pads were replaced just prior to taking the car to Poway Honda, but this did not solve the problem. Poway Hond a good battery. The front rotors and pads were replaced just prior to taking the car to Poway Honda, but this did not solve the problem. Poway Honda then diagnosed the problem as being caused by the new "aftermarket rotors", and said the battery needed replacement. Told that the front rotors were brand new and not the problem, Poway Honda refused to inspect the car for any other cause. After leaving Poway Honda, the battery would no longer start the car. Another mechanic correctly diagnosed that the REAR rotors were warped causing the "shudder", and found that electrolyte was removed from the battery to make it appear bad. In short: Poway Honda misdiagnosed the problem, wanted to charge for unnecessary repairs, refused to consider the correct diagnosis, but were very friendly while trying to screw me. More

Well, I bought my new Civic there - the purchase was a good experience. Well, it had a rattle (pretty loud) near the left rear passenger area. The first time they go well we didn't hear it (turns out they good experience. Well, it had a rattle (pretty loud) near the left rear passenger area. The first time they go well we didn't hear it (turns out they didn't drive it and the guy thought it was an engine noise - that's how bad the service managers notes were). The second time, they replaced the seatbelt (decided this was the problem without an inspection). Well, it wasn't the problem! So I took it back again. Now I have been out of my car for 2 days. This time they replace one of the side curtain air bags - the problem goes away for a few days and then comes back louder than ever. A month or two later I had some tint installed from a highly recommended installer. He says they didn't install the rear deck right and it is jammed in the wrong slots. I go well, those morons must have done this to get rid of the rattle. He looks around and says well, it is probably this loose cable here. So he reinstalls the rear deck correctly, and wraps the cable in in some foam tape. Ta dah! Problem fixed, never came back. So Poway Honda wasted 3 of my days and charged Honda for a new air bag and seat belt for no reason at all, simply because they didn't bother to look for something obvious. Overall, very dissapointed! I will probably buy my next car from Hoehn since they are a little cheaper. More

Outstanding.. The absolut best More