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192 Reviews of Poway Honda - Service Center
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October 30, 2019
Best Service I recently had the best experience getting my Honda Pilot serviced at Poway Honda for its first oil change, multi-point inspection, and tire rotation. I recently had the best experience getting my Honda Pilot serviced at Poway Honda for its first oil change, multi-point inspection, and tire rotation. In fact, it was technically my second visit there because Marco Lopez-Ramirez, my service advisor, had reminded me that my oil life, as indicated in the car info system, was still at 30% and I could go another month or so before changing it. So, not only did he save me from wasting oil that still had some life but he also honored the coupon I brought in even though it had expired by the time it needed to be changed. He also threw in a free car wash on top of it. That itself is a huge bargain considering how long it takes to wash a big SUV. I didn't even mind waiting there for almost two hours because their customer lobby is awesome! It had a tv area where you can sit and watch football, a free coffee vending machine that makes cappuccinos, and free snacks and water too! If you bring the little ones, they also have a kid room with toys. Overall, like I said, I had the best experience I ever had getting my car serviced there and will bring it back for all its maintenance. Thanks Marco! More
by Happy Honda Owner
Employees Worked With
Marco Lopez-Ramirez
October 25, 2019
Honda Civic 2019 tire repair and so on. I was always having a flat tire so I brought the car and Mark of Honda Poway have it fixed right away. He was knowledgable about the car and it was fi I was always having a flat tire so I brought the car and Mark of Honda Poway have it fixed right away. He was knowledgable about the car and it was fine after I got it back no more tire problem. Also the staff are great to mention Vince, Tess, Rhodel, Mihael Cassas great service from all them! More
by George
Employees Worked With
Vince, Rhodel, Tess, Mark, Evan are great!
October 16, 2019
Excellent Service Taking our vehicles to Poway Honda Service has always been a pleasant experience. The service there is top notch and all the people are friendly. Wo Taking our vehicles to Poway Honda Service has always been a pleasant experience. The service there is top notch and all the people are friendly. Would go anywhere else. More
by Gunner
Employees Worked With
Alvaro Rodriguez
October 15, 2019
Best Dealership in all of California I have been to lots of dealers from northern to southern California. No ONE comes close to the service and professionalism you get from the team at t I have been to lots of dealers from northern to southern California. No ONE comes close to the service and professionalism you get from the team at this dealership. every person on the team deserves an award. More
by Pedram
Employees Worked With
Kem
October 14, 2019
Customer Service is a big priority here! I actually live much closer to another Honda dealership but make the drive all the way out here for my service work. The service staff is so friendly I actually live much closer to another Honda dealership but make the drive all the way out here for my service work. The service staff is so friendly and accommodating- you can tell management really instills a culture of “customer comes first”. They have a nice waiting area with television and complimentary snacks. They will do the work you need, not the work they want to sell you. I’ve been coming here for four years and my experience has been the same each time - highly recommend, A++ !! More
by MeganSanDiego
Employees Worked With
Alvaro, Marco
October 10, 2019
Service advisor was very helpful and has excellent customer service, all my questions regarding details on my car maintenance and future service has been answered leaving me not to worry anymore, grea customer service, all my questions regarding details on my car maintenance and future service has been answered leaving me not to worry anymore, great service and great job. God bless you all More
by Fernando
Employees Worked With
Nyphon Vue
October 08, 2019
Service Department Customer Service I always take my 2005 Odyssey to Poway Honda for service, just to set why I am so unhappy with the service I received. I was quoted $47 for the oil c I always take my 2005 Odyssey to Poway Honda for service, just to set why I am so unhappy with the service I received. I was quoted $47 for the oil change which is an okay amount. The problem came when I went to pay for the service. The cost was suddenly over $60. The cashier told me to go chase down the service writer--why should I chase the service writer? She did it and the service writer "didn't catch" that the mechanic had put in the wrong price for the oil. Well, gee. It was resolved in the end. I am basically piggy-backing my last experience onto this one. Two bad experiences in a row start to show a pattern. The last time i was in was for service and a repair--catalytic converter. The service writer asked (after the diagnosis was done) if I wanted the car repaired. When the engine light is on, what did she think? It got worse. She didn't tell me that the part had to be ordered--thank heavens for the free rental car--until she called later in the afternoon to give me status. The next day, when I went to get my car, I was told it was out front so I looked all over for my car. No, I wasn't escorted out or treated like a customer who had just plopped down close to $1,000 in repairs. My car was finally found in the back lot. No apologies, nothing. I have severe arthritis in my knees and doing the kind of walking trying to find my car increased my pain level to where I was almost in tears. At this point, I am ready to move my service business to another Honda dealer and I have been quite blunt that that is how I feel. More
by EK
Employees Worked With
Chris, Andrea
September 14, 2019
Poway Honda is GREAT We take our Honda Civic to Poway Honda for service. They are friendly and Al in the service department is knowledgeable and trustworthy. We appreciat We take our Honda Civic to Poway Honda for service. They are friendly and Al in the service department is knowledgeable and trustworthy. We appreciated all of Al's help More
by dmartin10
Employees Worked With
Al Rodriguez
September 03, 2019
Marco Raamirez I brought my honda accord there for oil change and they always tell me I am not covered.with warranty even though i am paying extra for oil change eve I brought my honda accord there for oil change and they always tell me I am not covered.with warranty even though i am paying extra for oil change every month. Marco Ramirez is the only one who gives us excellent service. His very helpful, friendly and very professional. I am only giving 5 stars because of him. More
by Myras
Employees Worked With
Marco Ramirez
