Poway Honda - Service Center

Yesterday, I took my car to Poway Honda to be serviced. As always, Marco, my Service Advisor and technical staff at Poway Honda service department were excellent in servicing my Honda Accord and I was com As always, Marco, my Service Advisor and technical staff at Poway Honda service department were excellent in servicing my Honda Accord and I was completely happy and satisfied with their work. It was really great to see Marco again. I had made an appointment and when I got there, Marco greeted me within minutes. He is always extremely nice, friendly, helpful, knowledgeable, courteous and trust worthy. It is always a pleasure to see and chat with him about the car service needs and other things. So pleasant and friendly! Marco always goes the extra mile to make my visit to Poway Honda service department a pleasant one. Marco, is truly OUTSTANDING! I waited over there and it took about an hour for the service to be completed including a complementary multi-point inspection and a car wash. The waiting area is clean and comfortable, and drinking water bottles and gourmet coffee are available. They also provide some good snacks. There is a popcorn machine so you can help yourself with warm popcorn as well while waiting. I had a chance to say hi to Al (my other great Service Advisor). Many thanks to Marco and Al for sharing their guacamole recipe with me! I missed Gary in the Sales Department to say hi since he was out. I Highly recommend Poway Honda service department and dealership to others. Thanks again to Marco and all Poway Honda service department staff. You all take care and have a wonderful week! More

I had a very good experience buying my new Honda. However, when I went back the next week to have a feature added, the situation was quite different. I had been told the service would take about 60 However, when I went back the next week to have a feature added, the situation was quite different. I had been told the service would take about 60-90 minutes. It took four and a half hours even though I had an appointment. I was told that the reason was that they were very busy and backed up. I was also told that this is not uncommon. That is not satisfactory and I sincerely hope Honda will take steps to do much better in the future. On the plus side, the service person I dealt with was polite and did explain that there would be an extended delay when I arrived and the work itself was satisfactory. More

Excellent customer service all the people are always helpful, specially Vince this is the second time i got a car from him. helpful, specially Vince this is the second time i got a car from him. More

Last week, I took my car to Poway Honda to be serviced. As always, Marco, my Service Advisor and technical staff at Poway Honda service department were excellent in servicing my Honda Accord and I was com As always, Marco, my Service Advisor and technical staff at Poway Honda service department were excellent in servicing my Honda Accord and I was completely happy and satisfied with their work. I had made an appointment and when I got there, Marco greeted me within minutes. He is extremely nice, friendly, helpful, knowledgeable, courteous and trust worthy. It is always a pleasure to see and chat with him about the car service needs and other things. So pleasant and friendly! Marco always goes the extra mile to make my visit to Poway Honda service department a pleasant one. Marco, is truly OUTSTANDING! I went there for rear brake pads replacement based on their earlier recommendation when they replaced the front brake pads last month. I waited over there and it took about two hours for the service to be completed including a complementary multi-point inspection and a car wash. The waiting area is clean and comfortable, and drinking water bottles and gourmet coffee are available. They also provide some good snacks. There is a popcorn machine so you can help yourself with warm popcorn as well while waiting. I had a chance to say hi to Al (my other great Service Advisor), Joseph and also Michael (Service Department Manager). All service advisors and staff at Poway Honda are very nice, friendly and professional. I also said hi to Gary in the Sales Department and got a quick update on the 2024 new Honda cars availability. I Highly recommend Poway Honda service department and dealership to others. Thanks again to Marco and all Poway Honda service department staff. You all take care and have a wonderful upcoming weekend and Holiday Season! More

Yesterday, I took my car to Poway Honda to be serviced. I have two outstanding service advisors at Poway Honda: Marco Ramirez and Al Rodriguez. They are both the best service advisors that one can have. I have two outstanding service advisors at Poway Honda: Marco Ramirez and Al Rodriguez. They are both the best service advisors that one can have. I have been so lucky to deal with both of them for many years and they have always exceeded my expectations and have done a wonderful job every time. Al and Marco always go the extra mile to make my visit to Poway Honda service department a pleasant one. It is truly a blessing to have such great service advisors and an excellent service department at Poway Honda. As expected yesterday, Al and technical staff at Poway Honda service department were excellent in servicing my Honda Accord. I had made an appointment and when I got there, Al greeted me within minutes. As always, he was extremely nice, friendly, helpful, knowledgeable, courteous and trust worthy. It is always a pleasure to see and chat with him about the car service needs and other things. So pleasant and friendly! I waited over there and it only took a little over an hour for the service to be completed including a complementary multi-point inspection and car wash. Al texted me when the service was completed, reviewed the bill with me and also checked me out, very efficiently. Al was truly OUTSTANDING! Thank you very much Al. I also have to mention that the waiting area is clean and comfortable, and drinking water bottles and gourmet coffee are available. All service advisors and staff are nice, friendly and professional at Poway Honda. I had a chance to say hi to my other good friends at Poway Honda. I missed Marco yesterday. I Highly recommend Poway Honda service department and dealership to others. Thanks again to Al and all Poway Honda service department staff. You all take care and have a wonderful upcoming weekend! More

Management, salesperson and finance persons were respectful, factual and candid making the decision to lease a new vehicle easy respectful, factual and candid making the decision to lease a new vehicle easy More

What a magnificent visit to this dealership last week! Al, service manager, stayed overtime to assist me and did it with a smile. He knew what he was doing and how to direct to bring my car back in the Al, service manager, stayed overtime to assist me and did it with a smile. He knew what he was doing and how to direct to bring my car back in the morning. Polite, informative, knowledgeable, willing to extend himself and always with a smile!! Tough to find such service these days! Thank you, Poway and Al!!! More

The Inspection paper was not done correctly. My windshield wipers that were split and skipped loudly were marked as satisfactory. My 6 year old tires with very little tread were also marked as s My windshield wipers that were split and skipped loudly were marked as satisfactory. My 6 year old tires with very little tread were also marked as satisfactory. When my oil change was completed and paid for, I waited over 20 minutes to pickup my car and finally had to retrieve my keys from the cashier and get my car myself. More