Poway Honda

I always have a good experience with the service department. Marco is very professional and makes sure all my concerns are addressed. I also like that he lets me know that they will try and have my department. Marco is very professional and makes sure all my concerns are addressed. I also like that he lets me know that they will try and have my car done in a timely manner but there may be delays. I think there should be a message when you schedule online to that effect to avoid customers getting upset when their wait is longer. Maybe all service techs should relay that message as well. Multiple times I have encountered angry customers in the waiting area due to the long wait times even when they have a scheduled appointment. I’m sure the mechanics are doing their best to get cars done but I feel if the mechanics are rushed they may miss something. Maybe you would have less angry customers and a happier staff. One other thing about the online experience, it states “do you need a rental while you’re car is serviced “which makes it seem like Honda will give you a loaner while you’re car is being serviced. Maybe you should state you have to pay a fee and you will be shuttled over to the car rental dealer. More

Always a pleasure to deal with the staff at Poway Honda. Cashiers are very pleasant and friendly and the service advisors are knowledgeable and always look for ways to save me money. Cashiers are very pleasant and friendly and the service advisors are knowledgeable and always look for ways to save me money. More

My 2019 Insight has had two recalls and needed one additional repair. Each time the service department was quick to schedule the repair, and complete the job quickly and efficiently. The service folks additional repair. Each time the service department was quick to schedule the repair, and complete the job quickly and efficiently. The service folks are friendly and knowledgeable. They explain what they’ll be doing and how long it should take. I’m confident they care about my car as much as I do. More

Very friendly service people. When I called to make the appointment I was told it would take 2 - 2 1/2 hours. I was prepared for the wait. It actually only took about 1 1/2 hours. appointment I was told it would take 2 - 2 1/2 hours. I was prepared for the wait. It actually only took about 1 1/2 hours. More

Due to Covid, we have not driven our cars much last year, so after a long time, I took my car to Poway Honda to be serviced. The maintenance reminder was mainly due to time passed and not the car mileage th so after a long time, I took my car to Poway Honda to be serviced. The maintenance reminder was mainly due to time passed and not the car mileage this time. They were also very cautious with the Covid and required face masks and all the staff were also wearing masks. As always, Marco and technical staff at Poway Honda service department were excellent last week in servicing my Honda Accord. My service advisor, Marco is simply OUTSTANDING! He is extremely nice, friendly, helpful, knowledgeable, courteous and trust worthy. He always goes the extra mile to make my visit to Poway Honda service department a pleasant one. He always provides me with useful information on near future service recommendations. The waiting area is clean, but there was no coffee and snacks provided due to Covid. I waited outside since it was a beautiful day that day. All service advisors and staff are nice and friendly and I also had a chance to say hi to Sheryal, Gary and my other friends at Poway Honda. Sheryal is super nice and friendly and I thank her very much for the appointment reminders and also the service follow-ups. I Highly recommend Poway Honda service department and dealership. Thanks again Marco and all Poway Honda service department staff and take care and stay safe! More

I had the best experience leasing a new car. I was dreading going through the whole process but Vince made it easy and made sure we were out quick. I am so happy with my new car and I could not have a dreading going through the whole process but Vince made it easy and made sure we were out quick. I am so happy with my new car and I could not have asked for a better person to help me out. More

Very satisfied with service on ac repair (warrantied) on my 2019 Passport. Easy to get appointment and kept me informed; problem was timely resolved; thanks. my 2019 Passport. Easy to get appointment and kept me informed; problem was timely resolved; thanks. More

I just want to say thank you so much to Vince and Ryan!!! Great customer service and matched the new car to what I wanted perfectly. I would highly recommend Poway Honda! Great customer service and matched the new car to what I wanted perfectly. I would highly recommend Poway Honda! More

Also for the low tire pressure review, you have to recalibrate the tire pressure because you just started driving the car. Did it on my new Honda and the tire pressure light turned off. Watched it on recalibrate the tire pressure because you just started driving the car. Did it on my new Honda and the tire pressure light turned off. Watched it on Youtube! More

I came in for an oil change. The service person was friendly & said it would take an hour and 30 minutes for the oil change. It didn't take that long, so I was very happy. friendly & said it would take an hour and 30 minutes for the oil change. It didn't take that long, so I was very happy. More