Poughkeepsie Nissan - Service Center

bad service department Once they sell you a car, if you don't have it serviced there, you are useless to them..Wouldn't spring for a 2 dollar bracket which shouldn Once they sell you a car, if you don't have it serviced there, you are useless to them..Wouldn't spring for a 2 dollar bracket which shouldn't have rusted out to begin with.they should be shut down More

Worst car buying experience ever! I bought a 2006 Nissan Frontier with 75,000 miles on it in April of 2012. The whole buying experience was a disaster from day one. I responded to an a I bought a 2006 Nissan Frontier with 75,000 miles on it in April of 2012. The whole buying experience was a disaster from day one. I responded to an ad online for the vehicle initially and showed up the next day for a test drive. The trim of the frontier and color were completely wrong to start with. I moved on and went with it anyway because it wasn't that big of a deal. We went for a test drive and it seemed like a decent vehicle. I inspected this truck for a good hour in the parking lot from bumper to bumper. I brought up a few things that were wrong with the truck. Rusting on the back bumper which wasn't very severe but it was rusting through and a concern to me. The sales guy brushed it off and said they can sand down and refinish the bumper for me before i picked it up. That never happened the sales manager wouldn't approve it. Next i found some damage in one of the wheel wells that was bent from the previous owner. They said they would bend this back or replace the part before pick up. They did in fact "fix" this and by "fix" i mean the lot attendant took a hammer and smacked it straight chipping paint and bending the inside. They didn't even touch up the bare metal afterwords. The final problem i found was some oil on the front of the truck around the oil filter. The sales person assured me the truck just had an oil change and it must have been a sloppy oil job. I brushed it off because it appeared to be coming from the oil filter area and he assured me they go over these vehicle from front to back. He also told me it came with a lifetime drivetrain warranty that cover everything as far as the engine, axles, differentials, transmission, torque converter, starter, alternator, and everything in between besides wearable items like the battery and spark plugs. The only catch was i had to bring my truck in for an oil change every 3000 miles and a tire rotation every 6000. He explicitly told me "i could blow the engine up" and all i had to do was come in and "pay the $100 deductible and get a new engine". Fair enough right? After we worked that all out i was told the truck would be ready and detailed on a Tuesday. So i had my mom take a day off from work and drive me in so i could pick it up and go! Nope that didn't happen! The truck was not detailed and the guy who works with DMV on getting the plates and registration was off that day and i couldn't pick it up because it didn't have plates or a registration. I was told this when i had arrived at the door. They didn't even bother to call me in the morning so i didn't waste my time. They then told me to come back the next day and assured me it would be ready and i could pick it up and be on my way when i got there. I show up the next day and the vehicle is still not detailed they were finishing it as i arrived. Sure whatever ill be late for work no big deal! I finally get the vehicle and drive it for two weeks. What do you know the TPMS light comes on. I bring it in because all tires are at the right PSI and they tell me they will reset the light and i should be good to go. Ok sounds good! 2 weeks later the light comes on again! I drive it back in and they do the same thing they reset the light and tell me it shouldn't be a problem! A month later it comes on again! I go in and tell them i want this fixed and i don't want to come back. They find out one of the sensors was bad and they replaced it for free. Fine that works for me! Next i bring it in for my first oil change and they notify me that my truck is leaking oil from the front of the engine. So much for a sloppy oil change huh?! They tell me its not that big of a deal and to hold off to see if it gets worse or stops. I say fine. About 2 months later(about 3 months after purchasing truck) the truck is dead in my driveway! Wont start and won't idle. The check engine light comes on and notifies me that my crankshaft position sensor is bad. I bring the truck to nissan and they confirm this. They tell me it will be $280 and they won't cover it under warranty because its electrical and not covered! Ive had the truck for less then 6 months and its already broken! I end up buying the $40 part and doing the sensor in my driveway in less then 30 mins. The truck now runs fine for now. I go in for the next couple of oil changes and they don't mention the oil leak so i assume its not happening anymore or it was fixed with a different tech doing the oil change and maybe tightening the filter tighter. Nope about 3-4 months later the leak has gotten so bad that i have puddles in my driveway and i lose about a half a quart to a full quart between oil changes. So i bring it in and they tell me its $500 to fix because the front main seal is leaking badly and the warranty won't cover it because the warranty doesn't cover seals!!!! We end up talking the price down to $300 and i have it done. The car now doesn't leak for now.... Around the same time i start to hear a whining noise coming from my transmission. I start to lose all power in the truck and it starts driving terrible. The whine progressively gets worse and i end up taking the truck in the next day. They can't reproduce the sound and tell me its a loose exhaust heat shield. They tell me they reclamped the heat shield but i went under the truck and they ended up removing the whole heat shield!!! I drive it for a couple more days and it happens again and again. The whining has now gotten louder and happens more often. I bring it in again and leave the truck there all day and over night. So now i have no truck for two days how will i get to work or class? Oh ill just rent a vehicle from them at full price! Do i get a complimentary rental for all the trouble I'm having with the vehicle? Nope. Do i at least get a discount? Nope. So i come back the second day and the techs couldn't reproduce the noise and don't notice the power loss?!?!?!?! So two days wasted and a rental for nothing. I have currently gone back multiple times about the problem with no solution. I even stopped by on my lunch break and kept my truck running in the parking lot and had both techs come out and confirm the noise which they say they have never heard before on any frontier. But believe its the torque converter going bad or the flex plate is cracked which makes sense due to the research i did online. I then go back to see what we can do to rectify the problem and the only thing they can do is drop the transmission for $500 to see if the problem is covered by warranty..... I cannot afford a $500 diagnosis fee.... i bought a $17,000 dollar truck so i wouldn't have these problems. Next up i get a check engine light for P0455 mass evap leak. I go in and buy a nissan gas cap at $30 bucks to try and start small and hope the 8 year old gas cap seal failed nope. Code comes back. I then go in and seems the next item to look at is the evap purge valve at $150 for the part and around $100 labor. This is then not covered under warranty of course like everything else. I am now at the point where my inspection is up and i cannot get it inspected because my check engine light is on. So i am in a 2006 frontier with under 90,000 miles with a bad transmission and a evap leak that is preventing me from getting it inspected. But i still have to go in every 3000 miles for those oil changes to keep the lovely lifetime drivetrain warranty that has covered absolutely nothing! And i am required to go to this dealer for the service when they won't even good faith warranty anything with all the problems i have been having from day one. So for my advice avoid this used car lot at all costs! My mom bought a 07 maxima and is having just as much problems. Even better advice is to avoid Nissans in general they seem to be worse then fords these days. More

Worst dealership ever! If u want to go to a nissan dealership go to Kingston nissan!!!! They are helpless and they don't stand by their word!!! They have screwed me plent of times and I've only had my dealership go to Kingston nissan!!!! They are helpless and they don't stand by their word!!! They have screwed me plent of times and I've only had my van for 4 weeks! Ha!!! WORST IS THE SERVICE DEPARTMENT!!! THEY ARE HORRIBLE! Only had my van 1 day and it had to go to service. In the last 4 weeks they have had my van 5 times!! There is definitely a problem with that!!!! More

Bought a preowned sentra in 2008 with a 100,000 mile warranty. They stood by it! At 96,000 I started burning oil-about a quart every 2000 miles. Worked with Alex Ahmed the service manager and Nissan pu warranty. They stood by it! At 96,000 I started burning oil-about a quart every 2000 miles. Worked with Alex Ahmed the service manager and Nissan put in an engine and worked with me to get a clutch and flywheel. Great dealership. More

Came to Nissan of Poughkeepsie Service for a brake light switch problem and the issue was diagnsosed and fixed in under 15 minutes. The people at Poughkeepsie Nissan will help you as much as they can to fi switch problem and the issue was diagnsosed and fixed in under 15 minutes. The people at Poughkeepsie Nissan will help you as much as they can to fix the car issue. I want to say thanks to the Service Manager Al, and service advisors Kristen, Tubbs, Charles and Charlie. I appreciate you taking outstanding care of my and my wife's vehicles. Thank you, Roman. More

Brought my Armada in to Poughkeepsie Nissan because the air leveler system was not working properly. The issue was "fixed". I contacted Nissan Customer Service for assitance as this is not a part of the air leveler system was not working properly. The issue was "fixed". I contacted Nissan Customer Service for assitance as this is not a part of the truck that should fail after 40,000 miles. After being extremely passive-aggressive, Customer Service called to say they would be assisting with the repair costs. They then called back to say would not be assisting with repair costs. Talk about passive-aggressive. Fast forward 4 months and the air leveler system is no longer working in exactly the same way it wasn't working previously. I brought the truck in....again. After being there for a week, I was told that there was a connection problem causing the issue. Of course this was completely unrelated to the first repair. However, now in addition to this connection problem there was a hole in the air lines, which they failed to replace the first time. First repair $1000+. Second repair $350. When I asked Danny the Service Manager if they would now stand behind this repair he said, "You should not have any future problems, but if you do come see me and I will try and work something out." I said, "What does that mean? I have now paid to have the whole thing replaced?". Danny replied, "It's a nice day, go get your car washed. Here's a coupon." He then tossed the coupon at me and pretended I no longer existed and would literally not respond to any future questions. Anyone who buys a Nissan product is crazy. More

Took 2009 Nissan Maxima in for oil change and update of navigation system. Arrived at 8:30am. Was there until 3:30pm if you can believe that! Total incompetents!!! no one knew how to install update and k navigation system. Arrived at 8:30am. Was there until 3:30pm if you can believe that! Total incompetents!!! no one knew how to install update and kept giving me a stroke job the whole time! You would think that they would at least throw in the oil change for nothing considering that I was there the entire day! NO! This is the absolute worst service center I have ever been to and I will never bring my vehicle here again! And I will tell everyone I know to never even think about buying a car here! I am definitely writing a letter to Nissan Headquarters! More

The service department is exceptional, and in particular, the lead service advisor Janice McPartland. The excellent service started with my first Nissan in 1990 and I was so pleased with the quality of the s the lead service advisor Janice McPartland. The excellent service started with my first Nissan in 1990 and I was so pleased with the quality of the service and quality of the people that I have purchased two additional Nissans since then. In fact, I did not even go to any other dealer when I was purchasing two new cars. It is a pleasure, and also comforting, to deal with people that you trust, and with people that truly treat you as a customer; friendly, respectful, and extremely helpful. Note: I am retired after a 30 year career in Marketing with IBM, and I am very conscious of customer relationships. More

Poughkeepsie Nissan always goes out of their way to help the customer, excellent service and sales help, We have been buying our cars there since 1993 and I would only own Nissans and from Poughkeepsie Niss the customer, excellent service and sales help, We have been buying our cars there since 1993 and I would only own Nissans and from Poughkeepsie Nissan. The team of men and women there are always trying to help and make you feel welcome. Service is excellent with the mgr Jimmy and the service people like Charlie And Janice. Fran the manager of Poughkeepsie Nissan is EXCEPTIONAL.... The salesman and women of Nissan are also great.I would only recommend Poughkeepsie Nissan to buy your new car besides the fact that Nissan makes great running and looking cars.... More