Posner Park Chrysler Dodge Jeep Ram - Service Center

I was not greeted relatively, I was new and walked in at 0800 just to be told to get back to my truck, and they would come see me. I tried to explain but was hush to follow instructions. So I felt out of pl 0800 just to be told to get back to my truck, and they would come see me. I tried to explain but was hush to follow instructions. So I felt out of place and wrong (Inclusion none). I waited just to be ignored. However, Jeff, a service rep, came to see me with a smile. I was instructed by Jeff to meet him inside, and the same service rep (Female Latin 07/15/2023) who made me feel out of place told me what I was doing to please wait outside. The moment I opened my mouth, she treated me like I was xxxx. I tried to explain I was instructed to come inside. When I had time to speak (she just stared at me, hinting to go), I explained what Jeff told me, and he will meet me inside. She then realizes her mistake and apologies. We are all human, and we should never lose the revolutionary approach to customer service. I recommend she reads Ken Blanchard's one-minute manager books to improve her inclusion goals. So Five stars minus 2 for bias discrimination. The wait took five hours to service, clearly, your team needs better pay and retention goals. 3 Stars minus 1 for a long wait. Got home to discover 2/4 of my tires are very old. The DOT number is 19th week in the year 2005 and 17th week of 2007. My passion and career is being a DOT Coordinator. I train and facilitate the rules and regulations of the Department of Transportation. 2 Stars Minus 2 for safety negligence. But one star is required to post. The other two tires are 19th week of 2019. Still near the 6-year mark, nonetheless a safety issue. I am too tired to even think about going back for 4 new tires to be in compliance with the DOT recommendation (Not required but still unsafe). More

Excellent service! They even have a shuttle to take you home and pick you up when your car is ready! They even have a shuttle to take you home and pick you up when your car is ready! More

Bad reviews from friends, so against my better judgement and having prepaid for some services I had no choice. Over $3000 and the check engine light is still on. and having prepaid for some services I had no choice. Over $3000 and the check engine light is still on. More

Oh, you guys are very professional they always on time I recommend them to anyway recommend them to anyway More

This experience was the best yet. We had an appointment for an oil change, tire and brake inspection and was taken on time. We also asked them to check the AC filter as it was noisy. We had an appointment for an oil change, tire and brake inspection and was taken on time. We also asked them to check the AC filter as it was noisy. The front desk coordinator was pleasant and kept us informed throughout. More

A slow leak tire fix turned into a 3. 5 hour ordeal and then was told it couldn’t be repaired and we needed to get a new tire. They are very slow and their time management is inefficient. 5 hour ordeal and then was told it couldn’t be repaired and we needed to get a new tire. They are very slow and their time management is inefficient. Why have 2 mechanics working on one oil change or rotation? More

Great service and all people had an excellent attitude and listen to my concerns and made suggestions and recommendations for are safety Highly recommend them for servicing any vehicle and listen to my concerns and made suggestions and recommendations for are safety Highly recommend them for servicing any vehicle More

Went for issues . From Ontario Canada . Fit us in within a day. Did repairs, recalls and found other issues. Truck is only 2 months old and they were fantastic to wor From Ontario Canada . Fit us in within a day. Did repairs, recalls and found other issues. Truck is only 2 months old and they were fantastic to work us in. More

Always great service quick in and out. LIZABETH PEREZE FERRIE WAS WONDERFUL ASK FOR HER IF I NEED SERVICE AGAIN LIZABETH PEREZE FERRIE WAS WONDERFUL ASK FOR HER IF I NEED SERVICE AGAIN More

Luis Pabon & the Technician Carlos Jr. did an excellent job in identifying the oil leak resolving the issue, in addition it was brought to my attention the preventive maintenance that was did an excellent job in identifying the oil leak resolving the issue, in addition it was brought to my attention the preventive maintenance that was due and the expected timing of the repair was spot on. This was such an easy repair and such a relief that the oil leak was resolved. More