Posner Park Chrysler Dodge Jeep Ram - Service Center

Was amazing and fast. Staff was friendly and helpful and attentive to my needs. Definitely recommend to anyone who has any car issues. Staff was friendly and helpful and attentive to my needs. Definitely recommend to anyone who has any car issues. More

People here are friendly and make sure I understand what service I need and the price for it. They make sure I am satisfied with the service afterwards. service I need and the price for it. They make sure I am satisfied with the service afterwards. More

Excelente servicio y un trato amable. Personal muy atento y responsable. Gracias por todo! Recomendado 💯 Personal muy atento y responsable. Gracias por todo! Recomendado 💯 More

Since I bought my car here I have been happy/satisfied by all my experiences. all my experiences. More

I was not greeted relatively, I was new and walked in at 0800 just to be told to get back to my truck, and they would come see me. I tried to explain but was hush to follow instructions. So I felt out of pl 0800 just to be told to get back to my truck, and they would come see me. I tried to explain but was hush to follow instructions. So I felt out of place and wrong (Inclusion none). I waited just to be ignored. However, Jeff, a service rep, came to see me with a smile. I was instructed by Jeff to meet him inside, and the same service rep (Female Latin 07/15/2023) who made me feel out of place told me what I was doing to please wait outside. The moment I opened my mouth, she treated me like I was xxxx. I tried to explain I was instructed to come inside. When I had time to speak (she just stared at me, hinting to go), I explained what Jeff told me, and he will meet me inside. She then realizes her mistake and apologies. We are all human, and we should never lose the revolutionary approach to customer service. I recommend she reads Ken Blanchard's one-minute manager books to improve her inclusion goals. So Five stars minus 2 for bias discrimination. The wait took five hours to service, clearly, your team needs better pay and retention goals. 3 Stars minus 1 for a long wait. Got home to discover 2/4 of my tires are very old. The DOT number is 19th week in the year 2005 and 17th week of 2007. My passion and career is being a DOT Coordinator. I train and facilitate the rules and regulations of the Department of Transportation. 2 Stars Minus 2 for safety negligence. But one star is required to post. The other two tires are 19th week of 2019. Still near the 6-year mark, nonetheless a safety issue. I am too tired to even think about going back for 4 new tires to be in compliance with the DOT recommendation (Not required but still unsafe). More

Excellent service! They even have a shuttle to take you home and pick you up when your car is ready! They even have a shuttle to take you home and pick you up when your car is ready! More

Bad reviews from friends, so against my better judgement and having prepaid for some services I had no choice. Over $3000 and the check engine light is still on. and having prepaid for some services I had no choice. Over $3000 and the check engine light is still on. More

Oh, you guys are very professional they always on time I recommend them to anyway recommend them to anyway More

This experience was the best yet. We had an appointment for an oil change, tire and brake inspection and was taken on time. We also asked them to check the AC filter as it was noisy. We had an appointment for an oil change, tire and brake inspection and was taken on time. We also asked them to check the AC filter as it was noisy. The front desk coordinator was pleasant and kept us informed throughout. More