Posner Park Chrysler Dodge Jeep Ram - Service Center

Came in to buy a part for a car. Was not told that EVERY part ordered is 'special order' and non-returnable. I know now and will not make that mistake again. They said they could not use that part on my car part ordered is 'special order' and non-returnable. I know now and will not make that mistake again. They said they could not use that part on my car until I bought another part for $1000 but no guaranty that will work. All of which was not explained BEFORE I purchased that non-returnable part. Bait and switch tactics. Condescending attitudes when kindly asking for an answer to a question. Argumentative when conversing. More

My Diesel truck failed to start. The service provided involved changing the transfer pump and the injector pump. The cost of this service was 3100.00. On testing the removed transfer pump it was determ involved changing the transfer pump and the injector pump. The cost of this service was 3100.00. On testing the removed transfer pump it was determined to be working, the volumewas apparently a little low but the pump was functional. On questioning the mechanic, it was obvious he did not understand that low volume would not prevent the engine from running. As a result of his lack of understanding he changed the pump, when that failed to resolve the problem he also changed the injector pump. I do not believe he performed appropriate trouble shooting procedures on a 12 year old vehicle, rather, the relied on the displayed codes. I do not believe that adequate investigation was performed to diagnose a possible electrical problem. I also believe that as a tourist from out of state i was taken advantage of. More

Everyone there was more than friendly. Everyone who worked there said HELLO just in passing. They asked if anyone needed anything, even if it was water. I would HIGHLY recommend this place to all my fr worked there said HELLO just in passing. They asked if anyone needed anything, even if it was water. I would HIGHLY recommend this place to all my friends! More

very friendly, would only buy my next vehicle from there. They are so informative and friendly. The young man, who changed our oil, explained to us about our spare wheel having its own sensor. He had added They are so informative and friendly. The young man, who changed our oil, explained to us about our spare wheel having its own sensor. He had added air to it. The sales lady, Michele, showed us new Jeeps while waiting, and we are really thinking about trading. Ours is a 2010. More

excellent service for a first time visitor. we were given the info we needed and we were kept updated as to how long it would be before the service work was completed. The price came in under what was origio the info we needed and we were kept updated as to how long it would be before the service work was completed. The price came in under what was origionally quoted. More