Posner Park Chrysler Dodge Jeep Ram - Service Center

Posner Park Chrysler Dodge Jeep Ram SABOTAGED MY CAR. My visit to Posner Park concerned an inoperative A/C system. No one came out to greet me when I pulled into the service drive. I had to go into the b My visit to Posner Park concerned an inoperative A/C system. No one came out to greet me when I pulled into the service drive. I had to go into the building and was delayed while the two service writers finished up a gossip session. The man who wrote up my service request had a sloppy and dirty appearance. He seemed annoyed that I came in. He did not listen closely to what I was saying and this delayed what should have been a simple process. They charged me a $100.00 diagnostic fee for the A/C evaluation. OK. I left the car there and they called me on the telephone later. Then they gave me an A/C repair quote of $1,700.00. This is a lot of money. I was not sure I could trust them because of the VERY negative impression they gave me. I did not agree to the repairs at that time because I wanted to get a second opinion. I picked up my car and drove home. The next morning I tried to use my windshield washer and to my surprise... IT DID NOT WORK! I looked into the problem and found that the insulation under the hood of my car had been pulled back, and both windshield washer nozzles had been broken off underneath the hood! I've been driving for over 40 years, and have NEVER had a windshield washer nozzle fail on me. I declined the expensive A/C repair and then BOTH my windshield washer nozzles break on their own? IMPOSSIBLE. The technicians at Posner purposely broke those windshield nozzles, probable because they were angry I did not get the repairs done. I also noticed a problem with my fuel gauge that I did not have when I brought the vehicle into Posner. While driving with plenty of fuel in the tank, the fuel gauge would drop to EMPTY and the low fuel alarm would light up. I discovered that they had STOLEN my perfectly good gas cap and replaced it with an old worn out cap. I purchased a new gas cap the problem disappeared! How STUPID are those guys to think I wouldn't figure out what happened? Did they think that I would not tell anyone about it? What kind of person would sabotage someone’s car like they did? The only conclusion I can come to is that Posner Park Chrysler is EVIL and CRIMINAL. What happened really angered me. The thought of going back to talk to the General Manager crossed my mind but I knew I'd be wasting my time. If the GM was any good this type of thing would not have happened in the first place. POSNER PARK CHRYSLER JEEP DODGE RAM ARE THE LOWEST FORM OF xxxx. I solved my A/C problem using super-sealer and recharging the system. It's been working fine for over a year now. You'd think they would have done that for the $100.00 I paid for the A/C evaluation. Instead, they were hoping to STEAL $1,700.00 from me for A/C repairs they were not really going to do! Stay far away from Posner Park Chrysler Jeep Dodge Ram of Davenport! I will be happy when those xxxxxxxx finally go out of business. More

Worst experience ever This snake tried to con and cheat me. I actually had to have this escalated and will only go to Melissa or Roberto in service. Beware of Tony, he will This snake tried to con and cheat me. I actually had to have this escalated and will only go to Melissa or Roberto in service. Beware of Tony, he will try to pad the bill, over charge, and any other trick in the book. More

STAY FAR AWAY!!!!! Took Jeep in to get oil changed and was advised needed battery, after insulation radio did not work, service dept refused to fix or take responibilty! Took Jeep in to get oil changed and was advised needed battery, after insulation radio did not work, service dept refused to fix or take responibilty! We were also insulted and denied after asking to talk with someone else! STAY AWAY FROM THIS DEALERSHIP THAT DOES NOT CARE ABOUT ITS CUSTOMERS More

Awful, awful experience. Good morning, I was asked to leave a review for my service that I received last week on my vehicle. I am offended and horrified by the absolute poor Good morning, I was asked to leave a review for my service that I received last week on my vehicle. I am offended and horrified by the absolute poor service I received at your location and there is absolutely no way I will ever return. I made an appointment, where I was told a total to check a problem, which then I was overcharged for when I arrived (99.99 to 149.99). It took them 3.5 hours to diagnose my problem (which upon a second opinion turned out to be incorrect and way overcharged - 1377 + tax for a solution that costed less than 500? I am absolutely appalled you treat your customers this way). I was also "strongly encouraged" to get several other "problems" fixed, which, one would think that since I had serious work done on my car in May, would have been brought to my attention. As such, I paid over 200 for poor service, and to feel swindled and upsold. I'm lucky I managed to get out without paying more, as I was given a quote of nearly 2500 for problems that either didn't exist or for a problem that easily fixed without the complete replacement of parts. I'm not sure what type of business is being run at your location, but being that I have been a loyal Dodge customer for many years, I have never before been treated in such a rude and condescending way. I will not be returning to this location and I will do my best to tell others who are thinking of going to your location to attempt a different one. I would further like to state that I feel as though I was preyed upon as a young woman, and told that if I did not get these problems fixed, I would likely end up on the side of the road. Upon further research, I determined that none of the issues that were brought to my attention during my visit would have actually resulted in this happening. I left in tears. More

Bad experience. I took my 2004 Dodge Dakota in for it's first tranny flush and was told they don't change the transmission filter which is recommended on any trann I took my 2004 Dodge Dakota in for it's first tranny flush and was told they don't change the transmission filter which is recommended on any tranny flush. I went ahead and had an oil change done as well. 3000 miles later, I go and do an oil change myself and found that due to the previous oil change done by Posner Park, my oil cap was put on incorrectly and I was lucky to even get off. On top of that, my oil drain plug was on so tight that I ended up stripping the drain plug bolt. I did finally get it off and when I moved to the oil filter, the filter was not as tight as I think is should have been. I called to speak to a service manager who was not there at the time and left my name and number to ask questions and I am still waiting. I am not even sure that I got my tranny flush now. Even though I paid for it. I would not recommend this place for servicing due to the poor service. And they call themselves a 5 star service department. I did purchase my vehicle from this dealership and the sales department was very nice and helpful. I will rate them a 5 star. More

New Tires and Oil Change Got great deal on new tires which was fantastic. When I arrived I was greated by two very friendly gentleman. I don't have there names unfortunately Got great deal on new tires which was fantastic. When I arrived I was greated by two very friendly gentleman. I don't have there names unfortunately. I was a little dissappointed at check out by the curtness of Melissa. I had been told on a previous visit by another friendly gentleman that you offered Disney Cast Member discount so I just wanted to check and see if I could save additional money because I had purchased new wiper blades as well. I felt like I was inconvencing Melissa by asking. Not a very friendly person. Other than that my experience was great. More

CANADIANS BEWARE We spent a few months in Florida and a few days before leaving, we took our vehicle to Posner Park for an oil change, tire rotation and multipoint ins We spent a few months in Florida and a few days before leaving, we took our vehicle to Posner Park for an oil change, tire rotation and multipoint inspection. We left Florida for home on the 13th of March and drove to North Charleston, S.C. During our drive, we heard what appeared to be noises from the brakes. We decided to take the car to a dealership in North Charleston and were told we had no front brakes. How Posner Park never noticed this during the multipoint inspction and the tire rotation is a mystery to me unless of course we paid for something they did not do. This oversight could have caused a serious accident as we were driving to Toronto through the mountains of West Virginia and Virginia. Thank goodness for the Rick Hendricks Dealership in North Charleston. One has to wonder if having an Ontario licence plate was the cause of this shabby work at Posner.. More

Fishing expedition To Mr. Marc Miethammer Dear Sir: Early this year I started doing business with your car dealer and at the beginning, I was served by on To Mr. Marc Miethammer Dear Sir: Early this year I started doing business with your car dealer and at the beginning, I was served by one of your service department associates named Dominguez who, as I said, at the beginning was very helpful and polite. I took my 2005 Chrysler Crossfire for a faulty rear spoiler switch that control the opening and closing of the rear spoiler. After more than a week at your garage and diagnosed by “Miguel” as a faulty switch, the new switch was charged and installed but the issued was not resolved, furthermore, they informed me that in order to change the allegedly faulty switch, they have to brake the front mask plastic panel to get access to the switch panel; Afterwards, they call me to advise that the garage has to find specials tools to take out the car radio so they can change the mentioned switch. But after they broke the front panel, they made me wait for the radio tool to arrive, and finally installed the new switch, and charging more money for each invention, they had a new diagnosis, the spoiler motor was broke and had to be replaced ( over $400.00) extra dollars for the spoiler motor; But unfortunately, the fishing expedition of your mechanical repair department did not stopped there, after realizing that not even with a new spoiler motor they fixed the problem, they dare to declare that a new car computer must be necessary to fix the problem in other words more than $3,000.00 for a new car computer so the car spoiler can come down and up and to work properly. What a lousy, inferior, mediocre job for a Chrysler Dealer where we, the customers, put all our faith, confidence and trust to handle our car problems specially Chrysler cars. How your employees dear to play with the customers and to charge money for an evident “fishing expedition” on a car problem just not to admit the lack of knowledge of the issue. At the end, the car went out of the dealer without fixing the problem when I refused to buy a new car computer as suggested by your intelligent mechanics and after I paid for nothing over $800.00. After arrival from Montreal, Canada I spent a couple of days checking in another mechanical garages for solutions to fix my spoiler problem and also testing the allegedly broken spoiler motor that cost me over $400.00. Places such as Midas, Pep boys and ASAP garages, inspected the broken motor and I have notarized statements of the mentioned establishments affirming that the motor is working properly and in good condition so I have a spare spoiler motor just because your ignorant mechanics; They also fixed the car for only $80.00. I have called Mr. Dominguez for many days to make an appointment for my other Chrysler Dodge 1500 appointment and to talk about this issue but he is too busy to answer my calls and always will call me later but never do. (ask Luis about my calls). Listen Mr. Miethammer, the money I pay to your dealer is not counterfeited or monopoly fake money and it should be worthy to receive a professional and satisfied completed service, furthermore, the trust that we put in a car dealer is like the trust that we put in our medical doctors and not because we are ignorant in car repairing field justify the stealing of our money as a Chrysler Posner customer. Thanks. More

Was well pleased not only with the service, but the timely manor in which it was done. Luis was Very Friendly & Helpful! I normally service my vehicles myself, but with the Special Price it behoved m timely manor in which it was done. Luis was Very Friendly & Helpful! I normally service my vehicles myself, but with the Special Price it behoved me to use your service. Even though I like to do my own servicing to check the under side for any possible problems, it seems that your Inspection Sheet did that for me by a Professional. I'm Very Meticulous with my vehicles & it seems that your employees are also. It's always a Pleasure to work with Well Trained, Knowledgable & Friendly people. You are Very Fortunate to have an employee such as Luis. Don't lose him! With Kind Regards, Ken Janda More