Posner Park Chrysler Dodge Jeep Ram - Service Center

Awesome Experience!! Was on vacation when our transmission went out on our mini van. We contacted Posner and they said they were booked solid but would try and work us in Was on vacation when our transmission went out on our mini van. We contacted Posner and they said they were booked solid but would try and work us in. By mid afternoon that same day they called to let us know the details on our van. They offered us a rental car and told us the parts were on order. Before our vacation had ended they had us back on the road with no hassle! LOVE this dealership. They saved our vacation from turning into a real disaster!! Thank you Posner!!! More

BUYER BEWARE!!!!!!!!!!!!! Bought a brand new car from these people, within 2 days we had to bring it in for service. (During the first 42 days of owning this car, a full 24 we Bought a brand new car from these people, within 2 days we had to bring it in for service. (During the first 42 days of owning this car, a full 24 were spent in their shop!!!) After the THIRD visit, car driven less than 600 miles by us, we were forced to pay $1,400 for repairs that "are not covered under warranty"... WHAT??? And to add insult to injury, we opened the hood when we got home and found the repairs we had paid for HAD NOT BEEN DONE!!! When we complained, GM Tony Reeves actually had to nerve to ask us to "take it outside to resolve it"!!! These people are crooks and scam artists!!! AVOID AT ALL COST!!! More

great service STOPED AT DEALER WITHOUT AN APPOINTMENT FOR A WINDOW THAT WOULD NOT WORK, WINDOW WAS DOWN, SERVICE WRITER GOT US IN AND FOUND THE PROBLEM, HOWEVER THE STOPED AT DEALER WITHOUT AN APPOINTMENT FOR A WINDOW THAT WOULD NOT WORK, WINDOW WAS DOWN, SERVICE WRITER GOT US IN AND FOUND THE PROBLEM, HOWEVER THE PSSRT NEEDED WAS NOT IN STOCK IN THEIR STORE, FOUND NECESSARY PARTS AVAILABLE AT ANOTHER LOCATION AND GOT IT SENT OVER . THE SERVICE WRITER STAYED LATE AND THE MECHANIC ALSO STTAYD LAATE TO GET US ON THE ROAD AGAIN. WE REALLY APPRECIATED THEIR QUICK SERVISE AS WE WERE LEAING THE NEXT DAY ON A TRIP. More

Great service Thanks for all service team . Great service , we need to get more rewards or points program . Special discount . In general I love the place and alway Thanks for all service team . Great service , we need to get more rewards or points program . Special discount . In general I love the place and always visit . Regards More

*sigh* We bought a new car in 2013 from this dealer and we purchased the optional extra car care protection. It gave us a few free oil changes and one set of We bought a new car in 2013 from this dealer and we purchased the optional extra car care protection. It gave us a few free oil changes and one set of brake pads, one battery, and a few other things. So every time we have gone in for an oil change which we have scheduled with their service department there is always an additional wait because people did not come in to work today. It can't be that every time we went for an oil change people called in or maybe it was just they knew we were coming. So we move to Vermont for a couple years and wind up having to take our car to a dealership in New Hampshire now there we got service that deserves five stars. I certainly wish we were there now. After finding yesterday that our car engine was not turning over we called their service department and they suggested we drive the car in. Starting the car was a mission and driving it was worse. The car has had the main display flickering and the power steering cutting off constantly. Okay so we get to the service department and say what the issue is and leave the car running, if the car gets turned off it won't be starting again without a jump, we make sure to let him know that the car is running. The first thing the service attendant says that it is going to be a long wait. Everything from the first line is negative we tell him that we have the extra service plan and he says he doesn't know about a service plan that was purchased at his dealership! He says he will replace the battery but it is really expensive. So we go into the waiting room and no one touches the running car that is sitting there for 20 minutes, not to move it out of the way or to put it in a spot to be worked on. Waste of time and gas going to try a different service department won't go here ever again. More

BUYER BEWARE Upon hearing a strange noise and seeing a small fluid leak in the driveway in my 2016 Dodge Challenger I brought it up to the Posner Park dealership. Upon hearing a strange noise and seeing a small fluid leak in the driveway in my 2016 Dodge Challenger I brought it up to the Posner Park dealership. After having the car there from 7am-1pm they told me that this car that has less than 7000 miles on it needed: a new transmission, a new condenser, all new hoses and a few other things and were quoting me at $6,000.00. When I asked for a more thorough explanation of how the transmission could possibly be blown they were incredibly vague and insistent that I replace the transmission. Not liking what I was hearing, I drove the car (with a "blown transmission" mind you) 30 minutes up the road to the Clermont Firestone. There they inspected the car and told me that the condenser and 2 hoses did need to be replaced-however they could not understand why Posner Park Dodge would tell me the transmission needed to be replaced-as it was fine. Firestone quoted the repair at 1200. We ended up having the cars condenser and the hoses replaced as suggested by Firestone. THE CAR NOW RUNS GREAT. Unless you have an extra $4,800 laying around to give to this lying, greedy, cheat the customer at any cost dealership go anywhere else. Google maps says I am a 4 minute WALK from Posner Park Dodge. However I will be driving 30 minutes to Clermont anytime my car needs so much as an oil change. TL;DR They maliciously over quoted my repair by nearly $5000. More

GM Insulting customers Long story short - Service Department does not pick up a phone calls nor return phone calls either. I dropped off my truck there for service and didn' Long story short - Service Department does not pick up a phone calls nor return phone calls either. I dropped off my truck there for service and didn't receive a call from them. I called them - no one picked up so I left a message. Nothing.... After 2 days I needed a truck to do a delivery and they told me that truck is not ready and if I want to get it - I have to pay $300 bill for diagnostics. I refused and asked for GM - when he came out - his name was Tony Reeves - he called me a Thief and told me to never come back. I was stunned together with other people in the room. This guy should be fired. I am not gonna let it go like this - planning to prepare legal actions being taken More

Service appointment was a waste of time This is a 2015 Town & Country, purchased at Posner Chrysler and still under warranty. We made a 10:00 AM appointment for four items: Oil change This is a 2015 Town & Country, purchased at Posner Chrysler and still under warranty. We made a 10:00 AM appointment for four items: Oil change Tire Rotation Problem with GPS showing blue at top -- making it look like we were driving into a lake End of shifter knob had fallen off When we made the appointment we indicated we would be waiting and were told it would take approximately 2 hours We arrived at 9:45 and were informed that if we wanted them to do the oil change/rotation it would be at least 1 1/2 hours before they could get started. We told them to skip those two items and proceeded to the waiting room. Two hours later our service adviser told us the vehicle was ready. We were told the problem with the GPS is that we were zoomed out too far so they could do nothing to fix it, and that they had to order the shift knob. The bottom line is that we wasted two hours and nothing was done with the car. PS. When the appointment ended we were told the shift knob would be in the next day and that we could just "stop in" to get it changed. One week later we were finally notified that the part had come in and that we would need an appointment to get it installed. So it begins again........ More

is this thing on......? When my car was in the shop for almost three weeks and I could not get anyone in service to call me with an update I went in to personally speak to To When my car was in the shop for almost three weeks and I could not get anyone in service to call me with an update I went in to personally speak to Tony Reeves the GM. Thought, ok the GM is in charge and will make things right. Well, unfortunately, he failed too. He promised he would have his service manager call me and he would call me to ensure I got the service manager call. Neither happened. Another week later I finally got my car with a promise that they would ensure all was covered for my trouble. A few months later I'm getting invoiced for payments due for what Posner Park denied to pay. When I called Tony, he again goes MIA no return calls. I text the service manager who personally told me to loop him in if I ever needed anything.....guess what no answer from him either. I has now been 18 days since I requested an answer from the service manager. I have left two voice mails to the GM with no return calls and the service manager is also now ignoring me. I guess their mission statement truly is a lie because I have never been a valued customer even though I dropped a lot of money for a brand new car. To top it all off I have a service contract with them so I'm stuck having to go there. Tony Reeves you should be ashamed of yourself and your professionalism is a joke. I tried to do this with you in person so we could hash this out like adults. You left me no choice but to put this for everyone to see. More

Stereotypical old school dealership. Still waiting for a call back regarding them wanting more than double for a new manifold. Be an adult, and call me back. I won't be going back unless Still waiting for a call back regarding them wanting more than double for a new manifold. Be an adult, and call me back. I won't be going back unless I absolutely need to. More