Posner Park Chrysler Dodge Jeep Ram - Service Center

One star cause i can't give negative stars. One star cause I can't give negative stars. This place is a total rip off and management and the service department has no integrity. They put my fami One star cause I can't give negative stars. This place is a total rip off and management and the service department has no integrity. They put my family in danger by allowing an unsafe vehicle that they supposedly checked to leave their facility. I was quoted $1200 for what turned out to be loose lug nuts. Yes, you heard correct "LOOSE WHEEL LUG NUTS". If you do business with this place after reading this you are asking for trouble. More

Service of 2014 Dodge Durango Arsenio and his team have provided a very professional and wonderful experience when ever I take my car in for service. They always keep me updated du Arsenio and his team have provided a very professional and wonderful experience when ever I take my car in for service. They always keep me updated during the day and I feel that my vehicle is well looked after! Stephanie was very helpful in providing an rental car when my vehicle could'nt be repaired straight away! 10 stars for everyone at Posner Park Service Team! More

Program Key Fob I had purchased some Key Fobs from Amazon. I made an appointment for 2 PM I was checked in at 1:54 PM Got out at 3:25The service manager checked me i I had purchased some Key Fobs from Amazon. I made an appointment for 2 PM I was checked in at 1:54 PM Got out at 3:25The service manager checked me in and the first words out of him was" even if these don't work you still have to pay" Asked if I was informed of the charge I told him $60 plus tax, He said we charge for shop supplies What kind of shop supplies would you use on programing fobs. He said well we charge everyone for shop supplies even if we don't use them Big RIPOFF this place is Labor $58.54 Shop supplies $6.78 and tax $4.58 Total $69.90 When in reality it should have been $Labor $58.54 Tax $4.10 for total of $ 62.64. I don't mind paying for stuff that I use but I don't like being stolen from by a bunch of thieves . Oh while I was waiting a service guy came in and told a customer he needed a new air filter. Price $ 45.00 STAY AWAY FROM HERE or you will be robed More

Worst service department ever UNPROFESSIONAL EMPLOYEES WHO HATE THEIR JOBS AND THE NEGATIVITY IS FELT BY ALL YOU COULD STAND THERE FOR FIFTEEN MINUTES AND HAVE THREE EMPLOYEES WALK UNPROFESSIONAL EMPLOYEES WHO HATE THEIR JOBS AND THE NEGATIVITY IS FELT BY ALL YOU COULD STAND THERE FOR FIFTEEN MINUTES AND HAVE THREE EMPLOYEES WALK PAST YOU BEFORE ANYONE EVEN ACKNOWLEDGES YOU AND THEN THEY ACT LIKE YOU ARE BOTHERING THEM AND THEY TALK NEGATIVELY ABOUT THE CUSTOMERS TO EACH OTHER More

Pick up the dam phone had my Jeep Patriot towed to Posner Park Chrysler on a Friday. Service technician told me on the phone they would look at my car later on in the day. had my Jeep Patriot towed to Posner Park Chrysler on a Friday. Service technician told me on the phone they would look at my car later on in the day. I called several times on Saturday and nobody would answer the left multiple messages an no return finally called call center and explained everything that nobody would return my call. The call center was able to get a hold of somebody and connected my call the receptionist explain to me that the service department was busy and that if I wanted to know the status of my vehicle I needed to go there in person . On Saturday I arrived at Pozner Chrysler spoke to the service manager here shortly that I would hear from them on on Monday I did receive a phone call from Emory explaining to me what was wrong with my car before the conversation ended he informed me that another vehicle that hit my car I went back to Pozner Park on Monday to look at the damage I had a few questions to ask my first question was I told my vehicle to Pozner Park the tow company told me that it would be $125 to tow my car and I was to pay the driver before they took my car the driver informed me that Pozner Park would pay for the towing and just added to the total price to fix my car so on Monday when I asked them how much they charged for towing they told me they charged $150 I asked why the tow company had a different price I told them I will call the tow company to find out what was going on then they decided to take $50 off the towing bill which brought it back down to $125 I then got my bill which was $1085 and paid for it before the vehicle is fixed I made it abundantly clear that nobody is to work on the body of the car until they speak to my husband or myself I I also explained to them that I was I have no Bondow or any type of filler added to my car emery ashored me that they would call me before they Took my car to the body shop due to damages that occurred while sitting in their parking lot I had my heard anything from ponser iChrysler for four days so I decided to call them again no answer I then intern called the call center they were finally able to get a hold of somebody and I was informed that Posner Chrysler decided to bring my car to an auto body shop and have them put Bondow on my car I tried to contact Pozner Chrysler and again nobody would return my call the receptionist gave me the owner's voicemail I left three polite messages for him to return my call he has yet or not does anybody from Chrysler return my call I will never recommend this place to anybody I hope Pozner reads this and somebody reaches out to me but it's very doubtful they will since they don't even return any phone calls More

worst service ever they don't care about the costumer i have been trying to get in contact to make an app to service my vehicle i even went to the dealership and i was they don't care about the costumer i have been trying to get in contact to make an app to service my vehicle i even went to the dealership and i was told to call that's the only way i can make an app. nor respect for the customer whatsoever. More

slow and expensive I went to the 'express lane' for an oil change at Poser Park Chrysler. My vehicle sat there for almost exactly 1 hour after checking in. Then the oil I went to the 'express lane' for an oil change at Poser Park Chrysler. My vehicle sat there for almost exactly 1 hour after checking in. Then the oil change began but took almost 40 minutes. I decline the tire rotation, but I guess they still check the air filter - when I drove away the engine was louder than normal -- I thought, they only did an oil change how could they make the engine louder?? then I pulled over and sure enough the engine air filter cover had been left open. I closed it up and carried on. If you are in no hurry, not on a budget, and don't mind correcting their mistakes then you are in luck! More

Awesome Experience!! Was on vacation when our transmission went out on our mini van. We contacted Posner and they said they were booked solid but would try and work us in Was on vacation when our transmission went out on our mini van. We contacted Posner and they said they were booked solid but would try and work us in. By mid afternoon that same day they called to let us know the details on our van. They offered us a rental car and told us the parts were on order. Before our vacation had ended they had us back on the road with no hassle! LOVE this dealership. They saved our vacation from turning into a real disaster!! Thank you Posner!!! More

BUYER BEWARE!!!!!!!!!!!!! Bought a brand new car from these people, within 2 days we had to bring it in for service. (During the first 42 days of owning this car, a full 24 we Bought a brand new car from these people, within 2 days we had to bring it in for service. (During the first 42 days of owning this car, a full 24 were spent in their shop!!!) After the THIRD visit, car driven less than 600 miles by us, we were forced to pay $1,400 for repairs that "are not covered under warranty"... WHAT??? And to add insult to injury, we opened the hood when we got home and found the repairs we had paid for HAD NOT BEEN DONE!!! When we complained, GM Tony Reeves actually had to nerve to ask us to "take it outside to resolve it"!!! These people are crooks and scam artists!!! AVOID AT ALL COST!!! More

great service STOPED AT DEALER WITHOUT AN APPOINTMENT FOR A WINDOW THAT WOULD NOT WORK, WINDOW WAS DOWN, SERVICE WRITER GOT US IN AND FOUND THE PROBLEM, HOWEVER THE STOPED AT DEALER WITHOUT AN APPOINTMENT FOR A WINDOW THAT WOULD NOT WORK, WINDOW WAS DOWN, SERVICE WRITER GOT US IN AND FOUND THE PROBLEM, HOWEVER THE PSSRT NEEDED WAS NOT IN STOCK IN THEIR STORE, FOUND NECESSARY PARTS AVAILABLE AT ANOTHER LOCATION AND GOT IT SENT OVER . THE SERVICE WRITER STAYED LATE AND THE MECHANIC ALSO STTAYD LAATE TO GET US ON THE ROAD AGAIN. WE REALLY APPRECIATED THEIR QUICK SERVISE AS WE WERE LEAING THE NEXT DAY ON A TRIP. More