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Posner Park Chrysler Dodge Jeep Ram - Service Center
Davenport, FL
250 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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250 Reviews of Posner Park Chrysler Dodge Jeep Ram - Service Center
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September 26, 2022
Third time for oil/tire rotation. Over 3 hours each time with appointment. Awful customer service: unfriendly, not welcoming, not even a half hearted apology for the long wait. Watche Over 3 hours each time with appointment. Awful customer service: unfriendly, not welcoming, not even a half hearted apology for the long wait. Watched the tech with my car- on the lift over an hour and 15 total minutes of work for oil and tires. Never did any kind of inspection on other areas as part of the service. He wandered around most of the hour. No service manager on a Saturday. Place is a joke. Steer clear. More
by Junction5247
Employees Worked With
Jeffrey
August 09, 2022
Took truck in for oil change. Wouldn’t say speedy Gonazales quick but also not Tim the turtle slow neither. Overall. Just your ordinary average wait time. What I did like and enjo Wouldn’t say speedy Gonazales quick but also not Tim the turtle slow neither. Overall. Just your ordinary average wait time. What I did like and enjoy was service dept. didn’t try to upsell anything. Came in for what I needed and service was done. Kudos to that. Been here for other oil change with second vehicle. Would say again. Same service as well. More
by Nystrongest13419
Employees Worked With
Justin Callahan, Yareli Romero
July 08, 2022
I bought a deal of 3 oil changes a couple of years ago but changed my vehicle last September. I called on Tuesday to ask how many I had left and they told me one. I advised the guy that I had changed my but changed my vehicle last September. I called on Tuesday to ask how many I had left and they told me one. I advised the guy that I had changed my vehicle and he took my vin and updated my profile and told me that it was ok use my last oil change on my new vehicle. When I arrived for my appointment I was told by the check-in guy that the package was not transferrable and I would have to pay over $90 for the oil/filter change. I asked to speak to a supervisor for an explanation as I was never told that when I bought the package and had also confirmed that it was ok to use this when I made my appointment. He eventually found the service manager, Eddie Kent who was totally arrogant and unhelpful. He said that I would have to pay again or go elsewhere. I had taken the morning off so didn't want to waste more time so I told them to go ahead. When I later went to pick up my car I heard another check in guy tell someone that they only worked on commission....go figure. I will never go there again. I feel like I have been conned so beware when you buy these packages. (I would give 0 stars if I could) More
by Mark A.
Employees Worked With
Eddie Kent
March 18, 2022
Went to the dealership for a engine light on the dash. After waiting two hours I was told they were having trouble and needed more time. I then said I couldn’t wait so they gave me a loaner car. When I ca After waiting two hours I was told they were having trouble and needed more time. I then said I couldn’t wait so they gave me a loaner car. When I called the next day I was told they couldn’t get at it until Monday or Tuesday at the earliest. I need to clarify I drive a 2020 Pacifica hybrid. I also was set to return home to Wisconsin on Monday. I told them I needed my car so it never was repaired and they wanted to charge for the loaner. This should not have happened in the first place. If they didn’t have the proper personal to do the work they should have not taken the car in. I purchased the vehicle there however its quite unlikely I will do any further business with them. More
by Tburger
Employees Worked With
Yareli Romero
March 02, 2022
Poor customer service, poor management, weak finance department that only cares if you buy all the extra nonsense. Customer care is bottom priority, I made an appointment for 2pm get there sit there department that only cares if you buy all the extra nonsense. Customer care is bottom priority, I made an appointment for 2pm get there sit there for 2 hours with no update. I see my vehicle is done so I go and check on it. They tell me nope sorry still waiting to be seen. Then they tell me you need to leave it, which is ok I just need a loaner to get back and forth to work. NOPE ! sorry can’t help you all out of loaners, ok how about a rental from a local place. NOPE! We don’t do that! Their response take more time off work to not be seen and the vehicle still not be fixed. Don’t buy here, don’t do service here, even if it’s your dream car just wait and find it else where. More
by Packers504
Employees Worked With
Other Employees :
Juan Fernandez, RJ Mahalak, Mark Vargas, Justin Valcarcel, Yareli Romero
