Portsmouth Ford

After 45,000 miles my ford needed a new engine. I was told by ford that as the largest ford dealership in new england they "did not need my buisness." After being told by the service manager that we coul told by ford that as the largest ford dealership in new england they "did not need my buisness." After being told by the service manager that we could work something out, I was pawned off on a sales associate with no knowledge of my particular situation. I bought my car brand new from this dealership and had it serviced by them for the life of the car (which was not very long.) Portsmouth Ford does not stand behind their product and was the worst customer service I ever experience. Beware if you shop there, they "dont need your buisness" More

I was delivered a vehicle which did not meet the specs represented in the sales process. I suggested that the obvious error be corrected by my paying cost to add the option that was not part of the deliv represented in the sales process. I suggested that the obvious error be corrected by my paying cost to add the option that was not part of the delivered vehicle but that was listed on the list of options on the very vehicle I was buying. The management could not have been more rude and flippant in his response to my request. I have spent my life in customer service and this experience is totally unacceptable even for a lemonade stand. More

I had a great experience here. Great price on a great car. No haggling, no surprise fees, and I got KBB value on my trade-in. After a terrible experience at AutoFair, I was very happy to do business wi car. No haggling, no surprise fees, and I got KBB value on my trade-in. After a terrible experience at AutoFair, I was very happy to do business with the friendly, honest salespeople at Portsmouth Ford Used Car Center. More

well between both of their dealerships portsmouth used cars and new i have bought 3 2 used and 1 new they were allways there for you to help in anyway they could put it this way i drive fords becaues of t cars and new i have bought 3 2 used and 1 new they were allways there for you to help in anyway they could put it this way i drive fords becaues of them but a bit of advise allways buy the extended warranty piece of mind and FREE OIL CHANGES ! FOR THE LIFE OF THE WARRANTY no one offers that . More

I had an great experience at Portsmouth Ford. I would Highly recomend purchasing your next new vehicle there. Great deal. Great salesman. Fast service. Looked out for my best interest. Highly recomend purchasing your next new vehicle there. Great deal. Great salesman. Fast service. Looked out for my best interest. More

I'm 24 years old and this was my first car purchase (or any major purchase.) I took my time and was very cautious about what dealership I'd be buying a new car from. After visiting many Honda, Ford, and To any major purchase.) I took my time and was very cautious about what dealership I'd be buying a new car from. After visiting many Honda, Ford, and Toyota dealerships, I decided to try out Portsmouth Ford. Similarly, when choosing the car model that was best suited for me, I researched the evolution of the Focus and a ton of customer feedback on the car, before deciding this was the right car for me. I was extremely satisfied with Portsmouth Ford. The dealership was very straight-forward, no strings attached, and offered me no hassle price that could not be beat by any other dealership. The whole transaction went very smoothly. Kurt Bettcher was very helpful, no pressure, and gave me a ton of good advice for a first time buyer. I've had friends tell me that when they bought their first car from other dealerships, that they felt very rushed by their sales consultant and had a hard time getting in contact with them after the papers were signed. Fortunately, this was not my experience. Kurt took his time and guided me through the whole process; and has been very easy to contact since I left the dealership. My only complaint is that the popcorn in the waiting room was way too dry. If you judge dealerships on the quality of their popcorn, this may not be the right place for you... Otherwise, I totally recommend Portsmouth Ford and Kurt Bettcher (look for the guy in the sox hat) to all other first time buyers. More

My partner and I were shopping for a second car. We visited several dealerships in the Exeter-Stratham-Portsmouth area of NH. Initially, we appreciated the more "hands-off" approach of the salesman we visited several dealerships in the Exeter-Stratham-Portsmouth area of NH. Initially, we appreciated the more "hands-off" approach of the salesman we worked with, Bill. He showed us where the different Fiesta's were, and let us take our time looking around. This was the only dealership we visited that let us take a car out for a test drive without riding along, and what an awful experience that was! We RAN OUT of gas (and definitely drove well under 10 miles), and had to put a couple of dollars worth of gas in the tank of a car that wasn't even ours!! Talk about BAD CUSTOMER SERVICE! Then, when we stopped by for a second visit and told Bill which color we wanted and which options we wanted, he kind of huffed and said, 'well, I GUESS I can call my other store in Maine and see if they have one.' When they didn't, he turned to us and said, 'well, pick your color: black or silver?' Excuse me, but when we're going to be financing this car and paying it off for the next five years, I want it to be exactly what I want - so sorry that this takes a little more effort, but isn't that your job? We wound up going to the Ford dealership in Exeter, where the sales people were much more friendly and the customer service was fantastic - I would much rather give my business to someone willing to work with me, instead of Portsmouth Ford. More

No aggresiveness, no presure, salesman professional, No aggresiveness, no presure, salesman professional, friendly, great value, resonable, I luv my car and had a great experience. Highly recomend buyin No aggresiveness, no presure, salesman professional, friendly, great value, resonable, I luv my car and had a great experience. Highly recomend buying a car from Portsmouth Ford. More

My younger daughter (age 24) was searching for a pre-owned Ford Fusion and was impressed by the diversity of inventory offered by Portsmouth Ford's Used Car Center. She sent a detailed email of inqu pre-owned Ford Fusion and was impressed by the diversity of inventory offered by Portsmouth Ford's Used Car Center. She sent a detailed email of inquiry that was answered promptly and courteously by sales manager Dave Tucker. Dave answered all of her questions thoroughly and eased her mind about the process of searching for her first pre-owned vehicle. Upon our arrival at the dealership, Dave greeted my daughter and me personally and warmly and handled the entire transaction from vehicle selection, test drive, review of autocheck and carfax, discussion of pricing, warranty and financing options with seamless ease and precision. He made my daughter and me feel welcomed at every moment during the search. I reviewed some of the other previously posted comments regarding Portsmouth Ford that were not complimentary, but I chose to view them as possible isolated instances where communication might have broken down and to let the dealership prove (or disprove) its commitment to insure total customer satisfaction. Dave stepped up to the plate and delivered exactly what he promised: outstanding customer service from start to finish. Be sure to ask for him personally when shopping for a pre-owned vehicle. He will be delighted to meet you and vice versa. Stressed out about the thought of shopping for a pre-owned vehicle? Worry no longer. Just go see Dave Tucker at Portsmouth Ford's Used Car Center. You will be glad you did. More

Purchased a Used 2008 Ford Fusion with 22,000 miles. Portsmouth Ford had the largest selection within their inventory in all of New England. I was extremely impressed! I received exceptional service f Portsmouth Ford had the largest selection within their inventory in all of New England. I was extremely impressed! I received exceptional service from Dave. I felt completely comfortable throughout the entire process. Dave was patient and extremely respectful as it was my first time purchasing a newer car. He answered all my questions thoroughly and addressed all my questions right away. I will certainly recommend the Used Car Store of Portsmouth Ford to family, friends, and co-workers. More