Portsmouth Chevrolet - Service Center

Portsmouth Chevrolet responded

Thank you for your wonderful feedback, Ibrahim! We at Portsmouth Chevrolet are thrilled to hear that your experience was quick and seamless, and that we got your vehicle taken care of on time. We appreciate your support and look forward to assisting you again in the future! Thank you, The Portsmouth Chevrolet Team

Portsmouth Chevrolet responded

Thank you for your feedback. We appreciate your comments about our service writer being pleasant. At Portsmouth Chevrolet, we strive to provide the best service possible, and we understand your concerns regarding suggested services. Your insights are valuable to us, and we encourage you to reach out if you have any questions or further comments. We look forward to serving you again! Thank you, The Portsmouth Chevrolet Team

CHRISTsaves responded

I greatly appreciate your response. After getting $1956.53 (hard earned money I used) dollars of work done, and asking Will to please have them check my tire psi, you all still didn’t. I’ve had to reach out to Portsmouth Key Chevrolet before when I took my vehicle in the first time because my engine light kept coming on AFTER you all worked on it — I appreciate the free oil change, but now this small request I asked for after spending close to $2k dollars got overlooked does not make me feel you all appreciate my business to be truthful. Reaching out to you should not have to be the course of action because all work completed on my car and all my request, which was just one — check my tire psi — should have been completed the first time (seems you all think I have time to keep going back to your dealership — shows a lack of respect for my time). I work very hard and am very busy, this review and having to reach back out again takes time away from other important commitments. I drove away from the dealership with 17 psi in my right rear tire that day, and now for some unknown reason psi drops daily into the teens, so everyday I have to use my 12v air compressor to fill it up again, and this was not the case before I took it in. Now that you all are closed on the weekends am having to look elsewhere to have this tire checked with an already tight budget. Couldn’t take it in yesterday because I was working out of town as my vehicle is my office most of the days. Please consult w/ your advising team and technicians that when a customer has a small request (asking them to check my tire psi is small I’d assume) they get it completed. Thank you.

Portsmouth Chevrolet responded

Our team has acknowledged this review.

Portsmouth Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a professional and helpful experience with your fleet vehicle at Portsmouth Chevrolet. Our team is dedicated to accommodating our customers' needs, and we truly appreciate your feedback. We look forward to serving you again in the future! Thank you, The Portsmouth Chevrolet Team

Portsmouth Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that Portsmouth Chevrolet made servicing your vehicle easy and efficient. It's great that we could address both your vehicle's service and the recall in one visit. We truly appreciate your recommendation and look forward to assisting you again in the future! Thank you, The Portsmouth Chevrolet Team

Portsmouth Chevrolet responded

Thank you for your feedback. We understand the discomfort caused by the content you encountered in our waiting room, and we appreciate you bringing it to our attention. At Portsmouth Chevrolet, we strive to provide a welcoming environment for all our customers. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. We truly value your input and hope to serve you better in the future. Thank you, The Portsmouth Chevrolet Team

Portsmouth Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear you had a pleasant and quick experience at Portsmouth Chevrolet. Our team works hard to provide professional service with a smile. We look forward to welcoming you back soon! Thank you, The Portsmouth Chevrolet Team

Portsmouth Chevrolet responded

Thank you for your review! We're thrilled to hear that you had an excellent experience at Portsmouth Chevrolet and that our team and service met your expectations. We're glad you found our waiting room comfortable. We appreciate your feedback and look forward to seeing you again soon! Thank you, The Portsmouth Chevrolet Team

Portsmouth Chevrolet responded

Thank you for your wonderful review, Eric! We're thrilled to hear you had an excellent experience with our service department at Portsmouth Chevrolet. Our team strives for clear communication and professionalism, so it's rewarding to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future! Thank you, The Portsmouth Chevrolet Team

Portsmouth Chevrolet responded

Thank you for your wonderful review, Donald! We're thrilled to hear that you had a great experience with our friendly and professional team at Portsmouth Chevrolet. We appreciate your support and look forward to seeing you again for your vehicle service needs! Thank you, The Portsmouth Chevrolet Team