Portsmouth Chevrolet - Service Center

Disappointed in competence of service department We recently brought our Chevy Cruze in due to a check engine light. On the way there, the radio display went out, so we asked them to check that too. We recently brought our Chevy Cruze in due to a check engine light. On the way there, the radio display went out, so we asked them to check that too. The diagnosis for the CEL was a failing particulate sensor that would need replacement (~$450+) and the diagnosis for the display was a failed display that would need replacement (~$600+). We declined the repairs and went home, to decide what to do. While checking to see if we could at least get the fan to blow, we started looking at fuses and found a blown fuse for the display. Replaced fuse, display now works. So.....did they not even check the fuses???? Also, while searching about the particulate sensor I came across a policy memo that extends the warranty for the particulate sensor for 10 years/120K miles, so they should replace it for nothing. Do they not search for warranty info? I found it fairly quickly once I knew what was wrong. Next time I get a CEL, I will just get the code taken at Autozone and look up the code myself. I don't trust them anymore. More

warranty useless They charge 2500.00 for their extended warranty to cover engine and transmission, guess what, I have to pay almost 2200.00 because they conveniently d They charge 2500.00 for their extended warranty to cover engine and transmission, guess what, I have to pay almost 2200.00 because they conveniently don't cover head gaskets in their vehicles because they know they are a problem, can you say "gotcha" DONT do business with these people. Never had this problem with Ford or Chrysler in the past, wont be going to any more chevy dealers. More

Most unprofessional service department So at 12,000 miles my 2014 Silverado had a horrible whining noise when I would turn the wheel. so after diagnosing it with a mechanic at a different So at 12,000 miles my 2014 Silverado had a horrible whining noise when I would turn the wheel. so after diagnosing it with a mechanic at a different shop we came to find out it was a lower ball joint. After bringing it to Portsmouth Chevy the FIRST time they said they couldn't hear the noise ... Ok so when it was so obnoxious I called Peter in service so he could hear it on speaker phone he said ok bring it in. After telling him exactly what the problem was (lower ball joint) he has the mechanic put an upper control arm in.. So after a couple days the noise comes back I asked why they did the upper control arm not the lower ball joint he gets all mad at me and blames it on my leveling kit (which does not void warranty) and proceeds to tell me they never should have touched it. After this I got so mad and call the service manager he asked if I had a lift kit I said no I have a leveling kit. Ok fine bring it in he says. So my THIRD time now driving 45 minutes away to the dealer they bring me to get a rental car and don't tell me I need a credit card to have this rental car and I had to have a friend come pick me up (with his ford) so after finally getting my truck back it was the lower ball joint! He covered it under warranty thankfully but says they shouldn't have. Now at 30,000 Miles the other side just went . Obviously I'm not bringing it to those xxx hats so they can insult me. Instead I brought it to banks in concord and they treated me like gold did my ball joint ,alignment , tire rotation all free of charge with NO accusations of what the problem was caused by. Great people down there at banks and I will be back there for any future repairs. Do not, I repeat DO NOT waste your time with Portsmouth Chevy. You will just get hassled and insulted. More

Avoid service from dealership. Recently had my oil changed there. They told my wife that my truck, which is still under warranty, is unsafe to drive due to frivolous maintenance that they suggested wh changed there. They told my wife that my truck, which is still under warranty, is unsafe to drive due to frivolous maintenance that they suggested which is not required nor suggested by Chevrolet. In addition they forgot to reset my oil life gauge. To top it off, they left oily residue on the interior surfaces. Worst service center ever! I will never take my truck there again! More

They never called me with updates. Parts they ordered "overnight" came in one week later, and without all the required wiring (requiring me to wait even longer for my car). No estimates given, though re "overnight" came in one week later, and without all the required wiring (requiring me to wait even longer for my car). No estimates given, though requested. Not friendly. Again, they NEVER CALLED ME TO COMMUNICATE - or even seem worried that my car has been there 3 weeks and still not fixed. No offer of loaner cars or anything. More