Portsmouth Chevrolet

Still waiting for car. Let me begin by saying that I have never before written a review, positive or negative, for any business before, but the service that I received at Po Let me begin by saying that I have never before written a review, positive or negative, for any business before, but the service that I received at Portsmouth Chevrolet was so appalling I feel it necessary. I purchased a used vehicle from them over two weeks ago, alas I still have not taken ownership of the vehicle. I have gotten a constant run around regarding their inspection service and their inability to get the the parts needed to certify the vehicle. None of this was mentioned when they accepted and ultimately cashed the check I gave them. I can understand mechanical and service related hangups but I receive NO communication from the sales or service staff unless I initiate it. NEVER EVER BUY FROM THIS ESTABLISHMENT More

the absolute worst in overall service When anyone asks where to buy a car, all I can say is "anywhere but Key Auto Group". They are rude and self entitled and thoughtless. Heaven forbid yo When anyone asks where to buy a car, all I can say is "anywhere but Key Auto Group". They are rude and self entitled and thoughtless. Heaven forbid you'd have to call to have an issue addressed -- Prepare to be treated as a low class citizen. Jon in finance can't be bothered to explain pricing with you, its just "all in that monthly payment". Jenn in the office is beyond rude; your concerns DO NOT MATTER. More

My VIP Buying Experiance I have bought multiple vehicles from Key Auto Group, This 2014 Silverado 1500 z71 being my 4th.. John Leonardi has ALWAYS taken great care of me as we I have bought multiple vehicles from Key Auto Group, This 2014 Silverado 1500 z71 being my 4th.. John Leonardi has ALWAYS taken great care of me as well as the 4+ people I have referred and sent down to John in the past 15 months... No pressure tactics coupled with fair trade in values on my vehicles make for a great experience, As far as my salesman Mark is concerned he was patient, very helpful grabbing multiple colors and models for me to see and was quick to set up my navigation and OnStar services. Another notable part of my Silverado purchase was the fact that John, Mark and Ken in finance stayed almost 2 hrs late so I could drive my new truck home that very same evening!!!!! I absolutely look forward to doing business with John and Portsmouth Chevy in the future!! and will always tell friends and family to head on down to shop any of the Key Auto dealerships but most importantly head on down to Ports Chevy to talk to John and get treated like a VIP. Jeremy B More

Four steps for buying a new car: Step 1 - Research and decide which vehicle you are looking for. Step 2 - Find which local dealerships have it. Step 3 - Find which of those dealerships are sleazebags and decide which vehicle you are looking for. Step 2 - Find which local dealerships have it. Step 3 - Find which of those dealerships are sleazebags and which are decent. I would certainly have to put Portsmouth Chevy in the decent category. After visiting a few dealerships that were surprisingly worse than their ratings suggested, I was pleasantly surprised at my treatment here. Everything was very relaxed and low pressure. I was able to peruse the lot without a salesman running after me (no kidding - the previous guy literally RAN after me) and I didn't feel like I was under the gun to buy a car right then and there. I talked to the salesman, Kevin, who helped me locate the vehicle I was looking for and allowed me to decide on options I wanted (and not what HE wanted). Then it was off to step 4 - negotiate a price. No problems there. After doing the research in step 1, I knew that the price was marked down at the start and already a pretty good deal and sure enough, the price listed was the price it was going for. No last minute markups or bait and switch, just a simple "Here's the car and here's how much it is." After negotiating the trade-in (and getting the dollar value I was looking for) I was driving off in a brand new pickup truck. Sweet! I wish more dealerships would do business this way. Who wants haggle over buying milk at a grocery store? I never got that feeling at Portsmouth and I would definitely consider returning to buy another vehicle in the future. More

My experience with Kristoffer White and this dealership was incredible - fantastic in all respects! Kris was very patient with my unclear vision about which car to choose. Kris provided a personal and huma was incredible - fantastic in all respects! Kris was very patient with my unclear vision about which car to choose. Kris provided a personal and human touch of kindness, professionalism and honesty. He is straightforward and friendly. The dealer ship was fair and very easy to deal with.Thank you to the entire team especially Kris for the commitment to customers like me which makes the car buying experience easy and painless! I will continue to return to this dealership for all my purchases! Dawn Lopez More

Krist White lied said the car we purchased was a demo car that a sales person drove. Well I was going through the glove box and found 6 rental agreements from yes 6 different people one being in VT.. I calle that a sales person drove. Well I was going through the glove box and found 6 rental agreements from yes 6 different people one being in VT.. I called and he said we call our loaner cars demos. Well the paper says rental!!! He hung up on me. Will never use there service or purchase from them again. I do not recommend them. Try Banks in Concord More

I am a first time car buyer with little knowledge in the field. Dan was an incredible help pairing me with the right vehicle. He demonstrated vast knowledge while being helpful, direct and did not fit the " field. Dan was an incredible help pairing me with the right vehicle. He demonstrated vast knowledge while being helpful, direct and did not fit the "pushy salesman" stigma that other people would have you believe about car salesmen. I would recommend Dan and Portsmouth Chevrolet in a heartbeat! Thank you for making my first car purchase pain-free and exciting! More

Great experience at Portsmouth Chevy. Bought a Chevy avalanche and was treated with utmost respect. Went to a couple dealers and thought that the service and sales team treated me very well compared to avalanche and was treated with utmost respect. Went to a couple dealers and thought that the service and sales team treated me very well compared to the other dealers. Getting reminders for service appointments through email is very convenient. Nothing but greats things at this dealer. I'll be buying my wife's next car here! More

Our experience at Portsmouth Chevrolet was excellent. Elanor was an excellent, knowledgeable sales woman. Brad Solomon was a huge help in our car buying experience. I would recommend Portsmouth Chevrolet Elanor was an excellent, knowledgeable sales woman. Brad Solomon was a huge help in our car buying experience. I would recommend Portsmouth Chevrolet to everyone!! Love our new Chevy Malibu!!!! Andy & Michelle Lang More

Hello. We went to this dealership to look at the Hello. We went to this dealership to look at the Cadillac they had on sale. We had been talking to Gina on there website and she recommended we g Hello. We went to this dealership to look at the Cadillac they had on sale. We had been talking to Gina on there website and she recommended we go down to the dealership and to look at it. When we arrived we saw it parked out front so we went to look at it.. TWO Seconds in there was a sales person on us who REEKED of Corn Chips and looked like he threw his lunch to come help us. Fine it happens. We discover it has a seat missing in the middle ( not suppose to be there ) so it would not work for us. My wife and I agreed and the sales man was like " when don't you come in and we can see if anything else we have will work for you. "my wife and I were okay with that so we took our two children (2,6) with us into the showroom. We go there he sits in front of his computer smashes a few buttons ( obviously not happy because we didn't care much about the Cadillac) says yup we have a chevy that is exactly what your looking for. My reply what dealership is it at because I know they have multiple. He says Im not sure let me go chat with my manager and ill be right back.. Well after my wife taking the kids for a walk around the dealership she comes back and hes still not back, getting frustrated I was like Im done, lets get out of here. So my wife and I took our children and headed back to our truck to leave. I get both kids strapped into the truck and out comes johnny on the spot and his side kick the manager. " where ya going we were locating the chevy for you ? " my reply was Like let me get on the web with my iphone i can locate the car in two minutes. then he fed me some other line about trying to find other cars for us. At this point I had figured out they were eating lunch and that we had bothered them or something so they were finishing up. The manager was the rudest I have ever delt with and with someone who was all set to buy at that very moment you did a great job of making such a simple process turn really bad. PLEASE BE AWARE AND DONT GO THERE AROUND LUNCH TIME, BECAUSE THAT IS MORE IMPORTANT THAN CUSTOMER SERVICE. More