Porter Ford

Poor service Took my car for service, did not do what was requested , then made recommendation for other work, don't think so, not getting my business Took my car for service, did not do what was requested , then made recommendation for other work, don't think so, not getting my business More

Fusion Process was convenient and simple. Online application had me approved before I arrived. Tour of car was quick and easy. Happy with the service I recei Process was convenient and simple. Online application had me approved before I arrived. Tour of car was quick and easy. Happy with the service I received. More

Outstanding regular maintenance My Ford Escape was in processed quickly and my service advisor gave me an assessment of required maintenance and an accurate estimate; I got a call wh My Ford Escape was in processed quickly and my service advisor gave me an assessment of required maintenance and an accurate estimate; I got a call when the vehicle was ready. More

Great service Lorenzo was great from the start of the service to the end. I have had several Ford's serviced at Porter Ford and they have always been very professi Lorenzo was great from the start of the service to the end. I have had several Ford's serviced at Porter Ford and they have always been very professional and very easy to work with! More

Excellent Service All my experiences with the Service Department at this dealer have been excellent. The work is always performed promptly and correctly. The service pe All my experiences with the Service Department at this dealer have been excellent. The work is always performed promptly and correctly. The service personnel are great! More

I was very pleased with the service during a recall repair. Customer service rep was very polite, professional and informative. Repair of recall item was handled quickly. I was pleased with every aspect of my Customer service rep was very polite, professional and informative. Repair of recall item was handled quickly. I was pleased with every aspect of my visit. More

Repairs d waiting room Four stars, always room for improvement. Have been going here since bough car in 2009. Thing I live best , don't need appointment for small thin Four stars, always room for improvement. Have been going here since bough car in 2009. Thing I live best , don't need appointment for small things like oil change . nice waiting room. Doors open at 7:30 am for service..... More

Lost out on the rebate So my google review of this place was really good as I was originally pleased with my purchase. One reason I went to them is because of the Student Re So my google review of this place was really good as I was originally pleased with my purchase. One reason I went to them is because of the Student Rebate for $500 that they were offering at the time. I was eligible and got a decent deal on my vehicle, so went with them. Everything went smooth except for when I was signing my paperwork, I was told to bring my diploma as they could not "apply" the rebate to the financials that were worked because the picture was not clear enough. That's fine - brought my diploma with me and I'm told since the financials were already worked out I could get a check in the mail for the rebate. Frustrating but okay. I'm told to go to id.me to submit the information for the rebate and I'll "get a nice check in the mail." I go to submit the information and it only allows current students on that site and not recent graduates (which what the rebate also applies to). So I go through the dealership's website for the student rebate (the part before purchasing a vehicle) so that my information is at least in there and maybe that's the way to get the rebate. I emailed my salesman after doing so asking if this was correct and about the other site not working. No response. Emailed the finance manager. No response. Left TWO messages for the finance manager. No response, no call back, nothing. So at this point, I purchased my vehicle a few weeks back and am really pissed that I may not get my rebate because so much time has passed. Really disappointed. More

Prompt and efficient service Casey at the service center was very helpful when we brought my car in for an oil change and mentioned a slow leak in one of the tires. They examined Casey at the service center was very helpful when we brought my car in for an oil change and mentioned a slow leak in one of the tires. They examined the tires, identified the problem (a nail) and fixed it all in good time. Plus they rotated the tires. We've always been very satisfied with our service at Porter. More

Third row brake light I had to have my 3rd row brake light fixed. Sad that it was so expensive but glad that it was done in an hour and it was easy to come in have it fixed I had to have my 3rd row brake light fixed. Sad that it was so expensive but glad that it was done in an hour and it was easy to come in have it fixed waiting in a comfortable area. I was told it would be an hour and it was an hour so I'm happy that they gave me correct information and I didn't have to wait longer than expected. More