Porter Ford

Horrible Management My sales person, Christopher Mann, was excellent. I would recommend him to anyone. However, Management is horrible. I needed documentation from the My sales person, Christopher Mann, was excellent. I would recommend him to anyone. However, Management is horrible. I needed documentation from the service dept to correct an error Porter had made. I waited about 15 minutes for Rich Bosak to be available (not my complaint). When he was available, Jason Clare (General Manager) went into Rich's office and they sat there discussing a vacant position in service for 35 MINUTES while they knew I was waiting. If I hadn't needed that paperwork, I would have left and never gone back there again. Customer Focus is not a core priority for Porter Ford Management. Absolutely appalling and extremely disappointing. More

Fantastic Dealership I recently traded my leased Ford Escape in for a 2017 Ford C-Max. I have been dealing with Porter Ford and salesman Christopher Mann since 2014. Eve I recently traded my leased Ford Escape in for a 2017 Ford C-Max. I have been dealing with Porter Ford and salesman Christopher Mann since 2014. Every experience I have had there has been fantastic. Chris surpasses each transaction to make sure it runs smoothly from start to finish. Everyone there is so kind and professional including Salesman Chris Mann, Service Manager John McGinnis and Manager Tom Guido. I will continue to deal with them in the future and I would highly recommend them. They are the best! More

First Class Service! A++++++++ John was a top of the line service advisor. Everything with my car was addressed correctly and in a timely manor. Service department staff are very fr John was a top of the line service advisor. Everything with my car was addressed correctly and in a timely manor. Service department staff are very friendly and honest. Would "Highly" recommend A++++++ More

Chris Mann is the MAN! I'm very pleased with my experiences at Porter Ford. I have nothing but high praised for them, especially my sales agent Chris Mann. I recommend them I'm very pleased with my experiences at Porter Ford. I have nothing but high praised for them, especially my sales agent Chris Mann. I recommend them to anyone looking for a great deal. And, the service department is top notch too, especially John McGinnis. They always come through for me. James Larks Newark, DE More

Awful! Very unhappy with Porter Auto Group. We have purchased numerous brand new vehicles from both Porter Chevy and Porter Ford. Each time it was a hassle. Very unhappy with Porter Auto Group. We have purchased numerous brand new vehicles from both Porter Chevy and Porter Ford. Each time it was a hassle. Usually with the titles. We had an issue with a 2008 Trailblazer in which the tag and title work was not done on time, resulting in getting pulled over in PA several times, two brand new Cobalts, both with title issues. The first time the tag was the wrong one for the car, then when I went to sell it, we found out that Porter had entered the wrong VIN number on the paperwork. The 2nd Cobalt they took it upon themselves to title and tag it in DE to an old address that they had on file, even though we had signed paperwork showing our PA address and the correct forms filled out to register/title in PA. They said "they wouldn't accept my ID, so this is how it got done." Did not bother to contact and discuss with my wife or I. Then there was a new Ford Focus ST... they dragged their feet on that too. Did not get my tags in time, so I ran around for nearly a month with expired plates. Now the latest... We repurchased a vehicle that we had traded in (I know... sounds crazy) and that was a nightmare from the beginning. From the attitude of the sales folks, the management, and the guy in which we signed paperwork with. They stated that it had new brakes, and a bunch of other new parts. It in fact did not. I argued this and was given some money back. Then we move from PA back to DE. Nobody has record of a title. Evidently it was sent to the wrong lien holder! A bank that we do not do business with, nor have we ever heard of. What were we told by Porter? "That was what was written on your file folder..." How was/is this our fault or problem?! So, I take several days from work to make calls, drive to Wiggins Auto Tags (who was no help either...) only to get nowhere. I finally call the bank who supposedly has the lien, and should NOT... and they remove it. Porter then takes it upon themselves, after myself sending several angry emails with NO reply at all, to call PennDot and add THEMSELVES as a lien holder ILLEGALLY, after I already spent days clearing this up myself, and it only further delayed things. They lied over and over about where the title was, what was done with/to it, etc. I have access to the PennDot website, I have contacts there, as do I at the DE DMV. I have dealt with buying/selling cars for a long time on the side. I know how these things work, and even confirmed it with folks at PennDot and DE DMV, and even after explaining this, they continued to try to lie about everything from how long the title will take to who is at fault. My wife and I caught them, and called them out, on numerous lies. They didn't care. The final outcome? The lien was magically removed, my bank got me the title within 3 days, and I have a clear title in my hand. Not before my tags expired though. They did send some money back from the fees that we paid them, but it does not pay for the days lost from work or the over 25 documented hours that we spent dealing with this problem alone... not to mention the previous troubles. The moral of this story is BEWARE. More

No pressure, know their vehicles, care for their clients, Excellent sales team and excellent service team. Tim knew his vehicles well, very polite and not a high pressure salesman. He worked well with us an Excellent sales team and excellent service team. Tim knew his vehicles well, very polite and not a high pressure salesman. He worked well with us and after we decided on a vehicle, got the deal finished in record time for purchasing a vehicle. After purchase support has been excellent also. More

Very satisfied We were trading our 2013 Edge lease for a smaller vehicle. We knew what we didn't need and what features we really wanted. Also, we didn't know whet We were trading our 2013 Edge lease for a smaller vehicle. We knew what we didn't need and what features we really wanted. Also, we didn't know whether to lease again or buy outright. Our salesman, Chris Mann, listened carefully and gave advice on every purchase option. He was honest and forthright. We decided to lease once again and we are extremely happy with our Ford Escape. This is the third vehicle we bought from Porter Ford and Chris Mann has accommodates us each time. More

my experience I purchased a 2007 Chevy Aveo from this dealership. When I initially bought the car I was having a minor issue with the air bag system and I contacted I purchased a 2007 Chevy Aveo from this dealership. When I initially bought the car I was having a minor issue with the air bag system and I contacted this dealership about my issue . No later than 24 hours the sales manager Jacob contacted me and was willing to take my car into service and get it fixed with no cost to me . He made my experience a memorable one ! He was the nicest guy I had met in a long time ! He made sure whatever I needed as a customer was given without any questions and addressed all my concerns ! I will continue dealing with this dealership in the future ! I recommend others to buy from this dealership as well ! Thanks again Jacob More

Awesome and exciting I purchased a 2011 Ford Mustang GT for my husband and the experience was amazing. Very knowledgeable about Mustangs and he knew what my husband liked I purchased a 2011 Ford Mustang GT for my husband and the experience was amazing. Very knowledgeable about Mustangs and he knew what my husband liked. Showed him everything about the Mustang. Chris Mann has years of experience in sales, kind, generous, knowable. More

Great Purchasing Experience Purchased a Mustang GT working with Lee Stephenson and Jacob Curtis. They made the entire process easy and fun ... both were very knowledgeable about Purchased a Mustang GT working with Lee Stephenson and Jacob Curtis. They made the entire process easy and fun ... both were very knowledgeable about Mustangs - enthusiastic about the product too! Highly recommend Porter Ford. More