Porter Chevrolet - Service Center

Please avoid collision department at all cost! ! Very unprofessional group of individuals, in business to waste customers time and money. Take your money where you will be appreciated and valued!! ! Very unprofessional group of individuals, in business to waste customers time and money. Take your money where you will be appreciated and valued!!! Don’t make the same mistake I made twice!!!!! More

What a terrible experience dealing with this service department. Sent my son to have a couple of issues looked at. Gave him nothing but attitude from the minute he was waited on. Save you time and go department. Sent my son to have a couple of issues looked at. Gave him nothing but attitude from the minute he was waited on. Save you time and go anywhere else. I had him walk out and will wait till he comes back from college and we use our regular GM dealer More

The service department Really needs a lot of help I waited 6 and a 1/2 hours for oil change I feel like a fool never again waited 6 and a 1/2 hours for oil change I feel like a fool never again More

THE SERVICE DEPARTMENT IS VERY SHADY BE CAREFUL I will never have my vehicle service today here again not even for an oil change. never have my vehicle service today here again not even for an oil change. More

My recent service was very good. I have been in and out in a good time. I have never had a problem with the service team. I have had a problem with the financial department. Not just in November but 37 yea in a good time. I have never had a problem with the service team. I have had a problem with the financial department. Not just in November but 37 years ago when I got my Spectrum in 1984 as well. With the Spectrum I had come back and redid the paperwork ×3 and 37 years later, the financial department still had to redue the paperwork again. They need to train there finance company. Of a matter of fact our sales man had pressure on us to buy. The Sales guy wouldn't let us leave and we came in at 9:30am and was going to leave until we bought the car. We finally got out of there 7:20pm Saturday night. To have to get the paperwork screwed up done afterwards another day, I should be able to charge you for my time!!! More

I purchased a 2018 Colorado from here. They upsold the extended warranty and service with lifetime free oil changes and tire rotation. On more then one visit for oil change, the tire rotation was not don extended warranty and service with lifetime free oil changes and tire rotation. On more then one visit for oil change, the tire rotation was not done. One service rep told me its only done every other? Tire rotation every 10000 miles? I checked by discretely marking the tires other times to find it was not done on more then one visit that it should have been. Honestly not worth the hassle of arguing it or trying to prove it. The fastest visit for their "express service" for just an oil change was 35 min. Most visits (last one was 45k so 9 visits) were over an hour for an oil change I can do myself in 10-15 min. Did not appear to be busy on any given visit. Don't offer express service if you can't provide express service. Had defect in 2 rims. First one they made effort to replace rim and even took one from their body shop to replace. 2nd rim I was told they would contact me after claim made to GM. Inquired couple times after and told it was denied but they submitted again after additional pictures and would contact me. Never contacted me and never was replaced. Intermittent Check Engine Light with code P-0019. Went out of my way to bring in the truck with light on so that they could read code themselves and document it. Was reminded on every attempt to have them diagnose issue that it would cost me $120 diagnostic fee if they didn't find anything, even thought I had the issue documented and was covered by extended warranty. In one visit they replaced sensor and I didn't even make it a quarter mile from the lot before the light came back on. The rest of the visits they said they couldn't find anything wrong and told me they can't do anything without light on. I understand its difficult to diagnose a intermittent issue and GM might not pay a claim for work if they can't prove the issue. My issue is that every time I tried to get my issue resolved I was made to feel like no one cared, felt threatened by the way they "reminded" me that I would have to pay if they found nothing wrong and overall was made to feel like they didn't want to be bothered with my problem. Of course they never charged me a diagnostic fee but also said they let the fee go and said it in way way that made me feel like they thought they were doing me a favor. Ya thanks for not charging me for not fixing an issue under warranty.... I finally gave up and after talking with a private mechanic I trust, decided to order the part I felt would fix the problem. When I went to install the part, I found that the stupid cover they put over the engine these days, had a big crack in the front of it. I can't prove it, but I know the dealer was the last one under the hood and I know from the last time I was under the hood that it was not cracked prior to the sensor being installed. While the damage is cosmetic only, its still damage. So after spending 45k on a truck, I have an issue under warranty, only to go through xxxx trying to get if fixed to a point that I give up. Had to spend nearly $200 to fix it myself only to discover they did damage to a $120 part to replace a sensor that didn't even fix the problem in the first place. Needless to say, I will be doing my own oil changes for now on (even though they are free at dealer) and any warranty issue I will bring to another dealer... and if I find a dealer with a decent service department, that is where I will likely buy my next vehicle. The part I replaced fixed the issue I was having (little over 5000 miles and no light). After talking to my mechanic for 10 min, he did a little research on the internet and told me what part he thought it was. The engine has 4 of the solenoids he suggested. While only one might have been bad, I replaced all 4 at $43 each plus shipping. Anyone who thinks a dealer is better then a private mechanic because they are trained in the brand they work on, think again. You only need to find a good private mechanic. I will also never buy a service contract or extended warranty again. JiffyLube (or whatever quick oil change shop near you) is a better option if you cant do it yourself. In this and other past experiences, a dealer will give you nothing but a hassle to get out of warranty work that is not obvious and undeniable. To be subjective and fair as I can, I didn't have an issue with every employee. This is a review of the dealer as a whole and is my experience in a nutshell. I did not include every little detail that made me unsatisfied with this dealer and every experience with them was not all bad, however the negative did outweigh the positive for me. More

No transportation missing important meetings My suv is in shop again a couple months was there for oil change. I mention my track control and engine light keep coming on was told it would go of My suv is in shop again a couple months was there for oil change. I mention my track control and engine light keep coming on was told it would go off it did. Month later my enclave slowed down on me at 1 am what a scared feeling that was had it towed to Porter. No loaners until Wednesday morning. I have 3 very important meetings I I was to attend I am just so alarmed. If problem was addressed when I first started. I would not be in this situation. More

Car returned DIRTY! When I picked up my car after getting 4 new tires and an oil change, there was black grease on my driver side door inside. There was no care taken I c When I picked up my car after getting 4 new tires and an oil change, there was black grease on my driver side door inside. There was no care taken I can tell. The armrest was totally black and smudges everywhere. The driver door sill was black all over with grease also. The tires were not popped, I mean clean. Shoddy workmanship. I was very disappointed being this is a 5 star dealership. I think the workers are being pushed too hard. I hope they really did change my oil. Are they being treated well or do you have some bad workers? You should look into this. Everyone has always been pleasant there. I felt there was something wrong with the work environment. Sincerely a concerned customer. More

Had my non-starting Cobalt towed in for a new fuel pump. Well, it was running when i picked it up so I assumed they did a good job. However, 2 weeks later, it died when i was in another state 350 miles from Well, it was running when i picked it up so I assumed they did a good job. However, 2 weeks later, it died when i was in another state 350 miles from home. Turns out the "new" fuel pump they installed had 0 pressure and the clips and connections in the gas tank that they were supposed to change as well, were disconnected, and the bracket clip around the fuel line was just dangling there, not tightened up. Very DANGEROUS situation, so if you value your life, DON'T chose Porter. More

Had taken my car in to have a strange noise investigated. I had arranged to drop my car off on Wednesday evening for them to work on it on Thursday. I was shocked to receive a phone call Wednesday evening I had arranged to drop my car off on Wednesday evening for them to work on it on Thursday. I was shocked to receive a phone call Wednesday evening informing what the problem was and an estimate on the cost. I was pleasantly surprised when I arrived to pick up my car that the final cost was $30 less than the initial estimate. More